About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location: Perth, Western Australia
Salary: 150,742 - 171,215
Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
About the Role:
We are seeking an experienced
SuccessFactors Service Delivery & Implementation Manager to lead new
SuccessFactors project deployments, drive
on site client engagement, and oversee
innovation-led enhancements across the HR technology landscape.
This role blends
project delivery, service management, and
continuous improvement, ensuring high-quality implementations while driving adoption of new capabilities, including
AI enabled HR innovations, automation, and experience enhancements.
You will manage onshore/offshore teams, partner closely with business and HR stakeholders, and champion excellence in delivery, governance, and customer experience.
Key Responsibilities:
1. SuccessFactors Project Delivery (New Implementations)
- Lead end to end SuccessFactors implementations (EC and additional modules), including requirements, design, build, test, cutover, and go live.
- Run onsite workshops for discovery, blueprinting, and solution validation.
- Ensure alignment with business objectives, regulatory requirements, and HR transformation roadmaps.
- Oversee data migration, integration readiness, and organisational change readiness.
- Drive quality assurance across configuration, testing cycles (SIT/UAT), and release cycles.
2. Service Delivery, Support & Operations Excellence
- Oversee day to day support operations (incidents, requests, defects, enhancements) post go live.
- Ensure SLAs/OLAs are met; maintain operational stability and system performance.
- Monitor ticket trends and drive system optimisation based on analytics.
- Implement strong incident, problem, and change management practices.
3. Innovation, Automation & AI Enabled HR Improvements
- Identify opportunities to incorporate SuccessFactors latest releases, AI driven capabilities, automation, and process optimisation.
- Drive adoption of new SAP innovations (e.g., Joule, AI copilots, automation tools, continuous performance enhancements).
- Lead innovation pilots, proof-of-concepts, and experience-improvement initiatives.
- Promote best practices in digital HR experience, employee engagement, and process simplification.
4. Stakeholder & Onsite Client Management
- Serve as the primary onsite contact for HR, IT, Transformation, and business stakeholders.
- Conduct project steering committees, operational service reviews, and governance meetings.
- Manage communication, expectations, risks, escalations, and delivery outcomes with clarity and confidence.
- Build strong relationships across business units to promote system adoption and continuous value.
5. Onshore–Offshore Global Delivery Management
- Lead and coordinate both onsite and offshore delivery teams.
- Ensure structured handovers, adherence to SOPs, and alignment across time zones.
- Mentor team members, drive capability uplift, and foster a culture of ownership and innovation.
6. Change Requests, Enhancements & Release Management
- Oversee assessment, estimation, and delivery of change requests and enhancements.
- Manage release plans, regression testing, deployment governance, and communication.
- Drive continuous improvement cycles based on user feedback and analytics.
Required Skills & Experience:- 8 -12+ years in SAP SuccessFactors implementation and support, including project delivery.
- Strong hands-on experience in EC plus at least one additional module.
- Previous experience leading on-site engagements with senior business stakeholders.
- Proven track record in delivering new SuccessFactors projects (greenfield or major enhancement programs).
- Strong knowledge of ITIL processes and service delivery excellence.
- Experience with global delivery models (onshore–offshore).
- Familiarity with AI-driven HR innovations and digital transformation trends.
- Excellent communication, facilitation, and stakeholder management skills.
Preferred Qualifications:
- Experience in regulated industries (public sector, financial services, government).
- SAP certifications (SuccessFactors Associate/Professional level).
- Exposure to SAP BTP, SAP CPI integrations, workflow automation, or HR analytics.
- ITIL, PMP, PRINCE2 or similar certifications.
In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being.
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Life, Trauma & Income Protection Insurance
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Health and Well-being programs
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Marram Holidays & Healthcare
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Access to Fitness and Gym Memberships
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Employee Assistance Program (EAP)
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Flexible working arrangements (hybrid, based on role and business needs)
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
