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Product Support Advisor (PSA)

Cummins Inc. -
Karratha WA

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Job Details

Qualifications

Computer skills

Full Job Description

This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results.

Key responsibilities of the role:

The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following:

Provide application support and maintenance advice for all equipment powered by Cummins engines.
Act as asubject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques.
Assist the Principal in the supervision of equipment servicing.
Assist with parts interpretations and resolving of parts sourcing issues.
Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes.
Ensure minimum downtime on all Cummins powered machinery on Site.
Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners,
Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines.
Provide condition reports on each serviced unit completed.
Follow the Principal’s service schedules.

Skills & experience:

2yrs post trade experience
2yrs experience working on Cummins HHP engines
Personal commitment to HSE and leading an interdependent safety culture
Diesel trade qualification
HHP experience
Strong influencer and interpersonal skills
Team building approach
Proficient computer skills
Onsite mining experience
A mature attitude, organized and methodical approach to work
Problem solver and ability to work autonomously
Movex competency (Preferred but not essential)

Reporting to the Operations Manager, this is a FIFO (Perth) position on an 8:6 back to back roster! The role will be to support Rio Tinto at their Robe Valley Operations incorporating Mesa A and Pannawonica Mine sites. The HHP product consists of a fleet of Komatsu 830E Haul trucks, Komatsu WA1200 Loaders, Hitachi EX3600 Diggers and drills. The mine site is located approximately 160kms south of Karratha.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2426365

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

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