In-Demand Loyalty program lead Jobs in Doncaster, Vic

Customer Insights Manager
OTR Group —Docklands VIC
- Full-time
- Research
- Analytics
- Employee assistance program
2d
Sales Manager
The Travel Corporation AU —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
12d
Customer Experience Manager Chadstone
Zara —Melbourne VIC
- Part-time
- Leadership
- Employee assistance program
- Employee discount
5d
Guest Services Officer - Communication Centre
Hyatt Centric Melbourne —Melbourne VIC
- Part-time
- Hospitality
- Guest services
Senior Product Manager
Contour Education —Glen Waverley VIC
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- Product management
- Employee assistance program
Quick Apply
8d
Client Onboarding Specialist - Bilingual Mandarin
Eightcap —Melbourne VIC
- Full-time
- Bilingual
- CRM software
- Finance
- Parental leave
- Referral program
Quick Apply
3d
Key Account Manager
Kone —Melbourne VIC
- Full-time
- Sales
- Business development
- Communication skills
4d
Head of Customer Service
David Jones —Melbourne VIC
- Hybrid work
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Parental leave
Campaign Lead
Myer —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Employee assistance program
- Gym membership
4d
CRM Manager
Wesfarmers Health —Docklands VIC
- Contract
- Marketing
- Employee assistance program
2d
Senior CRM and Loyalty Manager
Techtronic Industries (TTI) —Mount Waverley VIC
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Parental leave
- Employee assistance program
Insights Manager - Melbourne/Sydney
RFI Global —Melbourne VIC
- Full-time
- Hybrid work
- Data analysis skills
- Research
- Presentation skills
- Annual leave
Quick Apply
11d
Regional Account Manager (AP South)
MEDIDATA —Melbourne VIC
- Computer science
- Sales
- Salesforce
- Disability insurance
- Health insurance
Assistant Financial Controller
Accor Apartments & Realty —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Communication skills
Bistro Supervisor - Blackburn Hotel
Endeavour Group —Blackburn VIC
- Weekend availability
Business Development Manager
Prezzee —Melbourne VIC
- Analysis skills
- POS
- Communication skills
- Work from home
- Parental leave
Quick Apply
VP of Sales
Contour Education —Melbourne VIC
- $300,000 - $350,000 a year
- Full-time
- Hybrid work
- Sales
- Senior Secondary Certificate of Education
- Education
- Employee assistance program
Quick Apply
Finance Manager - Financial Reporting, Planning & Analysis
Vinarchy —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Parental leave
- Employee assistance program
Customer Experience & Trade Manager - Beauty
Myer —Docklands VIC
- Full-time
- Hybrid work
- Management
- Employee assistance program
- Gym membership
3d
Assistant Store Manager
Beacon Lighting —Chirnside Park VIC
- Full-time
- Sales
- Profit sharing
3d

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Customer Insights Manager

OTR Group
Docklands VIC

Apply Now

Job Details

Permanent | Full-time
2 days ago

Benefits

Employee assistance program
Insurance services

Qualifications

Research
Analytics

Full Job Description

Who We Are:
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart & GiftBox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

The Role:
We’re looking for a Customer Insights Manager to establish and lead a centralised customer insights capability within our retail business.
In this role, you’ll bring together customer data, feedback and research to build a clear, consistent view of our customers. Your insights will directly influence decision-making across key areas including Marketing, Digital, Loyalty, Merchandise and Operations.
This is a highly visible role focused on simplifying complexity and translating data into clear, actionable insights that leaders and teams can easily understand and use to drive better outcomes.

You Will Provide:

Leadership in building and embedding a centralised customer insights capability across the business.
Clear, actionable insights on customer behaviours, needs and pain points to inform decision-making.
A connected view of the customer by bringing together data, research and feedback.
Strong partnership with Marketing, Digital, Loyalty, Merchandise and Operations to support campaigns, journeys and initiatives.
Effective management of external research and insights partners to deliver high-quality outputs.
Development of meaningful customer segments that drive targeted activity and growth.
Prioritised, commercially focused insight delivery aligned to business needs.
Simple, intuitive dashboards and reporting that are accessible and easy to use.
Compelling storytelling that translates complex data into clear, practical recommendations.

What We Offer:

Join a dynamic team at a renowned South Australian company, known for their innovation and outside the box thinking.
Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
Access to exclusive staff benefits via our OTR App.
Access to our free and confidential Employee Assistance Program (EAP).
Access to extensive health and wellbeing benefits, including discounted private health insurance, fitness memberships, and everyday lifestyle savings for you and your family.

About You:

Proven experience in customer insights, research or analytics roles within retail or consumer focused environments.
Strong ability to translate data and customer feedback into clear, practical and actionable insights.
Experience managing research or insights partners and influencing stakeholders across Marketing, Digital, Loyalty, Merchandise and Operations.
Confident communicator who can simplify complex information for non-technical audiences.
Hands on experience with dashboards, reporting or data visualisation tools.
Comfortable operating in a build/scale environment, with experience establishing or growing an insights capability, mentoring others, and exposure to customer feedback programs (e.g. NPS, surveys) highly regarded.

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.

Apply Now

Refine Your Search

loyalty program lead jobs in doncaster, vic

Customer Insights Manager

Sales Manager

Customer Experience Manager Chadstone

Guest Services Officer - Communication Centre

Senior Product Manager

Client Onboarding Specialist - Bilingual Mandarin

Key Account Manager

Head of Customer Service

Campaign Lead

CRM Manager

Senior CRM and Loyalty Manager

Insights Manager - Melbourne/Sydney

Regional Account Manager (AP South)

Assistant Financial Controller

Bistro Supervisor - Blackburn Hotel

Business Development Manager

VP of Sales

Finance Manager - Financial Reporting, Planning & Analysis

Customer Experience & Trade Manager - Beauty

Assistant Store Manager

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