In-Demand Information technology technician Jobs in Ivanhoe Vic

Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
Mobile Plant Mechanic Apprentice
Hitachi Construction Machinery —Somerton VIC
- Full-time
- No experience needed
- Construction
Service Technician - Electronic Security
Wilson Group —Melbourne VIC
- Full-time
- CPR Certification
- Software troubleshooting
- First Aid Certification
2d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
11d
Field Service Technician
Device Technologies Australia —Melbourne VIC
- Full-time
- Communication skills
Maintenance Technician (Part-Time)
Marriott International, Inc —Melbourne VIC
- $26.70 an hour
- Part-time
- Maintenance
Workshop Supervisor - TI
Downer Group —Somerton VIC
- Microsoft Excel
- Microsoft Office
- Construction
8d
Data Centre Technician
NEXTDC —West Footscray VIC
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
EMC Test Technician/Engineer
EMC Technologies —Melbourne VIC
- Customer service
- Engineering
- Analysis skills
Field Service Technician
Ecolab Inc. —Mulgrave VIC
- Full-time
- Customer service
- HVAC
- Communication skills
- Employee stock purchase plan
- Annual leave
19h
Technical Trainer
Ford Motor Company —Melbourne VIC
Mechanical Technician (Night Shift)
CSL Behring —Broadmeadows VIC
- Overtime
- Management
- Maintenance
- Microsoft Office
Teacher Aide
Government schools —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
21h
Fab Lab Lead Technician
University of Melbourne —Parkville VIC
- $86,943 - $99,864 a year
- Part-time
- Customer service
- Communication skills
- Health insurance
- Parental leave
Engineering Operations Technician
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- HVAC
- Health insurance
- Employee assistance program
Travelling Service Technician
Vestas —Melbourne VIC
- Full-time
- Maintenance
- Communication skills
- Parental leave
- Employee assistance program
Data Centre Manager, Infrastructure Delivery Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- AWS
9d
Electrical Field Service Technician
Ansir Systems —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Electrical experience
- Communication skills
Quick Apply
Calibration Laboratory Administrator
LAF Technologies Pty Ltd —Boronia VIC
- $70,000 - $85,000 a year
- Full-time
- Laboratory
- Customer service
- Laboratory experience
Quick Apply
11d
Engineering Operations Technician
Amazon Corporate Services Pty Ltd - C17 —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
- Health insurance
- Employee assistance program

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Senior Service Desk Technician

Hall & Wilcox Lawyers -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Parental leave
Free food

Qualifications

Customer service
Communication skills

Full Job Description

Corporate Services | Technology | Melbourne

Permanent, full-time position
Competitive remuneration and our Hallstar reward and recognition program
Learning and career development programs for all roles and levels
Flexible leave options, including up to 26 weeks paid parental leave
Free daily breakfast and office social events
Genuine commitment to diversity, inclusion and wellbeing, and pro bono and community
Please note that this role requires full-time in office attendance

Make the smarter choice. Come and thrive with us. Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an opportunity for an experienced Senior Service Desk Technician in Melbourne to become part of our national Information Technology team, providing level 2 systems support nationally and desktop support for the Melbourne office.

You will be responsible for:

Respond to user inquiries by following service desk procedures
Provision of support across a range of hardware and software, primarily at level 2
Backup for level 1 support when required
Ensuring all user requests are logged in the service desk system
Identify problems/issues which require additional expertise and escalate them to appropriate senior team members for timely resolution
Coordinate the timely provision of service desk support services
Update and maintain the call-log to ensure accurate recording of all calls received
Communication to users as to the progress of their inquiries from receipt to closure of the call
Advise users about service desk and operational support facilities and procedures
Act as the first level escalation point for the Service Desk Technicians
Identify and advise Service Delivery Manager/National Service Desk Team Leader of recurrent user inquiries
Encourage user feedback
Provisioning mobile phones to new users and existing users
Liaising with Apple and Telstra on procurement mobile hardware and services
Provide mentoring to Service Desk Technicians to improve first level resolution
Review and contribute to confluence knowledgebase articles to make sure the information is up to date
Attending court to safely and securely download subpoenaed (and similar) documents produced by court
Ensuring all portal storage devices are barcoded, scanned for malware, and registered in line with the firm’s portable storage devices process
Ensuring data contained on portable storage devices is securely downloaded and deleted in line with the firm’s portable storage device process
Assist with IT related projects as required
Act as backup for National Service Desk Team Leader and Service Desk Technicians as required.
Please note this role requires full-time in office attendance

About you

You will ideally have the following skills and experience:

Please note that this role requires full-time in-person attendance in our Melbourne office
Tertiary qualification in Information Technology or related discipline
Minimum 2 years’ experience as a service desk technician or similar role providing level 1 and 2 support
Strong organisational and attention to detail skills
Strong customer service focus with a positive and proactive approach to client service
Excellent verbal and written communication skills
Self-motivated, decisive, with the ability to adapt to change and competing demands
Flexibility to work after hours as necessary at times to fulfill duties
Ability to work well independently and productively within a small team environment.

About us

At Hall & Wilcox, we deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

We are known for having a great culture that puts people first. A culture where our purpose and values - our Hallmarks - are lived, not laminated.

We do great work, smarter. We’re passionate about the work we do and how it creates value for today and tomorrow. We’re famous for Smarter Law: smarter thinking to create smarter solutions. We embrace innovative thinking and technology. We listen. We partner. We solve.

Hall & Wilcox is a successful independent Australian law firm; a place to belong, with the freedom to learn and grow. We thrive together. We are diverse and inclusive; everyone is welcome and respected. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

Hear from our people about what it’s like to thrive at Hall & Wilcox: bit.ly/HWpeople

To learn more about Hall & Wilcox visit our website.

Apply now

Are you ready to make the smarter choice? Let’s connect. Click apply to submit your application.

We are committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Sally Cai, Talent Acquisition Advisor at [email protected] for a confidential discussion.

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition team. We will contact our preferred agency partners should we require any assistance.

#LI-SC1

Apply Now

Refine Your Search

information technology technician jobs in ivanhoe vic

Senior Service Desk Technician

Mobile Plant Mechanic Apprentice

Service Technician - Electronic Security

Service Desk Analyst

Field Service Technician

Maintenance Technician (Part-Time)

Workshop Supervisor - TI

Data Centre Technician

EMC Test Technician/Engineer

Field Service Technician

Technical Trainer

Mechanical Technician (Night Shift)

Teacher Aide

Fab Lab Lead Technician

Engineering Operations Technician

Travelling Service Technician

Data Centre Manager, Infrastructure Delivery Operations

Electrical Field Service Technician

Calibration Laboratory Administrator

Engineering Operations Technician

I want to receive the latest job alert for information technology technician in ivanhoe vic

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