In-Demand banking compliance Jobs in melbourne vic

Contact Centre Officer
SS&C Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Lending Operations Consultant
BankVic —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
2d
Operations Coordinator
Gallagher —East Melbourne VIC
- Hybrid work
- Administrative experience
- Business
- Communication skills
- Employee stock purchase plan
- Health insurance
1d
Executive - Fund Services
TMF Group —Melbourne VIC
- Microsoft Excel
- Management
- Microsoft Office
14d
Senior Process Improvement Analyst
Bank Australia —Collingwood VIC
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Parental leave
- Gym membership
14d
Risk & Compliance Consultant/ Associate Manager
Accenture —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Management
- Microsoft Office
Systems Transformation Program Lead
For Purpose Aged Care —Cheltenham VIC
- Management
- Employee assistance program
Manager | Risk & Regulatory (Financial Services) | Melbourne
Deloitte —Melbourne VIC
- Data analysis skills
- Research
- Business development
- Parental leave
Executive Director, Governance, Planning and Intelligence
Triple Zero Victoria —Melbourne VIC
- $232,789 - $232,790 a year
- Full-time
- Management
- Bachelor's degree
- Business
- Free parking
- Employee assistance program
5d
Mobile Lending Manager; Melbourne
IMB Bank —Melbourne VIC
- Hybrid work
8d
Senior Relationship Credit Manager, Emerging Corporate
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
8d
Finance Broker (Islamic Finance)
Iman Islamic Finance Pty Ltd —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Finance
- Communication skills
Quick Apply
9d
Procurement Specialist
Giesecke+Devrient —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
- Employee assistance program
Line 1 Risk Analyst - Member, Marketing & Operations
Defence Bank —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Marketing
Quick Apply
Settlements Manager
Zella Money —Hawthorn East VIC
- From $77,000 a year
- Full-time
- CRM software
- Management
- Administrative experience
Quick Apply
1d
Executive Director, Governance, Planning and Intelligence
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Management
- Bachelor's degree
- Business
- Free parking
- Employee assistance program
5d
Senior Consultant, Client Success
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Payroll Officer
Chemist Warehouse —Preston VIC
- Hybrid work
- Microsoft Excel
- Organisational skills
- Café
- Employee assistance program
- Employee discount
Private Wealth Management, Wealth Management Professional - Melbourne
Goldman Sachs —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Health insurance
Audit Manager
NAB —Melbourne City Centre VIC
- Full-time
- Organisational skills
- Financial services
- Analytics
9d

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Contact Centre Officer

SS&C Technologies -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Parental leave
Insurance services

Qualifications

Sales
Customer service
Anti-money laundering
Microsoft Office
Financial services
Communication skills

Full Job Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Contact Centre Officer

Locations: Melbourne, Australia | Hybrid

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

Flexibility : Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Flex Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

As the first point of contact for inbound customer calls, you will play a vital role in delivering exceptional customer service. This is a key position in supporting our customers and offers a fantastic opportunity to gain insight into Managed Fund Administration services, laying the foundation for a rewarding long-term career in financial services.

You will ensure high-quality service delivery through professional written correspondence while actively building rapport and maintaining strong relationships with advisers and investors. This role requires active monitoring of service inquiries—via phone or written communication—to ensure client response times are met or exceeded, identifying and addressing any issues, and escalating to management as needed.

By serving as an ambassador for the organisation, you will contribute to a positive customer experience and represent our commitment to excellence.

Responding to incoming calls, emails, and messages, providing efficient and professional assistance to customers.
Identifying customer requirements and recording information accurately in computer systems.
Resolving queries and escalations within agreed timeframes, adhering to escalation procedures at all times.
Making outbound calls to investors and advisers, fostering direct communication and strong relationships.
Monitoring and addressing queries in client mailboxes and workflow systems promptly.
Liaising with advisors and investors to fulfil service and processing requests within SLA commitments.
Developing a thorough understanding of our offerings and services to ensure accurate and insightful assistance.
Maintain high client satisfaction levels, measured through feedback and RAG status reports provided monthly by clients.
Achieve agreed client service metrics, including:
- Average speed of answer
- Abandonment rate
- Grade of Service (GOS)
- Delivery of accurate and timely reporting
Provide timely and effective support to both internal and external clients.
Ensure strict adherence to compliance requirements, avoiding any evidence of personal or general advice.

What You Will Bring:

Communicates professionally and proactively, understanding issues from the customer’s perspective, with excellent interpersonal skills.
Previous experience in a customer service or contact centre role is required.
Previous experience in the financial services industry is advantageous.
Strong background in customer service, sales, or retail, ideally within the financial services industry or a similarly fast-paced customer environment, supporting complex solutions or products.
Genuinely passionate about delivering exceptional customer service, driven to achieve set targets and KPIs with the highest standards of performance.
Demonstrates exceptional empathy, resilience, and the ability to remain calm under pressure.
Strong active listening skills with a willingness to provide support and assistance to clients in distress.
Previous experience in complaints handling is highly desirable.
Demonstrates a quick ability to learn and navigate in-house systems and databases effectively.
A motivated team player who thrives in a collaborative environment and adapts to changing priorities with ease.
Exhibits excellent written and verbal communication skills.
Maintains a high level of accuracy and attention to detail in all tasks.
Knowledge and experience with AML/KYC processes is advantageous.
Proficient in Microsoft Office Suite, ensuring efficiency in daily operations.

Please note that to be considered, candidates must hold Australian or New Zealand Citizenship or have Permanent Residency.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Apply Now

Refine Your Search

banking compliance jobs in melbourne vic

Contact Centre Officer

Lending Operations Consultant

Operations Coordinator

Executive - Fund Services

Senior Process Improvement Analyst

Risk & Compliance Consultant/ Associate Manager

Systems Transformation Program Lead

Manager | Risk & Regulatory (Financial Services) | Melbourne

Executive Director, Governance, Planning and Intelligence

Mobile Lending Manager; Melbourne

Senior Relationship Credit Manager, Emerging Corporate

Finance Broker (Islamic Finance)

Procurement Specialist

Line 1 Risk Analyst - Member, Marketing & Operations

Settlements Manager

Executive Director, Governance, Planning and Intelligence

Senior Consultant, Client Success

Payroll Officer

Private Wealth Management, Wealth Management Professional - Melbourne

Audit Manager

I want to receive the latest job alert for banking compliance in melbourne vic

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