In-Demand call centre Jobs in melbourne, vic

Customer Service Officer & Logistics
Shaw Industries Group, Inc. —Richmond VIC
- Full-time
- Sales
- Customer service
- Salesforce
2d
Customer Service Representative
Foundever —Melbourne VIC
- Full-time
- Remote
- Customer service
- Computer skills
- Financial services
Customer Experience Consultant
Cushman & Wakefield —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
Quick Apply
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Health insurance
1d
Casual Telemarketer English & Mandarin
BUYBRICKS —Southbank VIC
- $25 - $100 an hour
- Sales
- Customer service
- English
Quick Apply
6d
Contact Centre Officer
SS&C Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Customer service
- Computer skills
- Leadership
- Wellness program
- Fuel discount
Outbound Contact Centre Agent
For Health Group —Richmond VIC
- Full-time
- CRM software
- Customer service
- Communication skills
- Health insurance
- Work from home
Sales Representative
Contour Education —Melbourne VIC
- $70,000 a year
- Weekend availability
- Sales
- Public speaking
- Senior Secondary Certificate of Education
- Employee assistance program
Quick Apply
8d
Team Manager | Fraud Contact Centre
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Work from home
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Customer Service Representative
Ridley Corporation —Melbourne VIC
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
7d
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
5d
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Sales Team
Speedie Waste —Campbellfield VIC
Outbound Sales Executive
Corpay —Melbourne VIC
- Full-time
Team Leader - Hardship
Probe CX —Melbourne VIC
- Full-time
- Leadership
Customer Service Officer
Cabrini Health —Malvern VIC
- Customer service
- Microsoft Office
1d
Pathology Collector Reliever/Mobile Collector
Austin Health —Heidelberg VIC
- Part-time
- Customer service
- Computer skills
- Communication skills
- Health insurance
2d
Customer Success Manager
Karmo Pty Ltd —Melbourne VIC
- $150,000 - $180,000 a year
- Full-time
- Management
- Sales
- Communication skills
- Fuel card
- Parental leave
Quick Apply

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Customer Service Officer & Logistics

Shaw Industries Group, Inc. -
Richmond VIC

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Sales
Customer service
Salesforce
ERP systems
Microsoft Office
Senior Secondary Certificate of Education
Bachelor's degree
Organisational skills
Computer skills
Communication skills

Full Job Description

Job Title

Customer Service Officer & Logistics

Position Overview

Position Objective: The Customer Service Officer (CSO) efficiently handles diverse inquiries from customers and business partners about stock, lead times, orders, and directs requests to relevant teams. Using Salesforce, the CSO manages cases from start to resolution, escalating when needed, and consistently represents Shaw positively. The CSO also supports logistics and procurement functions as directed by the CXM and senior team members.

Essential Duties & Responsibilities

Case Management & Workflow Ownership

Assign new cases from the worklist efficiently, distribute workload among CSOs, and keep customers updated. Manage cases proactively, document accurately, follow up as needed, resolve outcomes clearly, and escalate complex issues to senior staff when necessary.

Order Management & Customer Support

Perform order entry, maintenance, and enquiry management accurately and in a timely

manner, along with other duties as assigned.

Monitor orders and inventory positions as needed to maximise service outcomes and reduce inventory and handling costs.
Provide resolutions to routine questions and problems and recommend alternatives to meet customer needs where required.
Use sound judgement to control call interactions and strive for single-call resolution wherever possible.

Logistics & Procurement

Processing purchase orders and transfer orders requested by other CX team members to support customer order fulfilment, and keeping notes, records, and cases up to date.
Assisting with the creation of sea container and airfreight bookings, including preparation of associated import documentation.
Preparing arrival and receiving documentation for the warehouse to support inbound processing.
Processing the transfer of goods and batch/lot movements within the ERP system to ensure accurate inventory positioning.
Providing regular updates to the CX and Sales teams on the status, ETAs, and arrival of inbound goods.
Monitoring inventory levels on a weekly basis against predetermined targets and raising replenishment orders when required.
Updating and maintaining daily logistics checklists as directed, ensuring tasks are captured, progressed, and marked complete.
Keeping documentation organised, and up to date, always with efficient communication maintained within existing systems and programmes.

Communication & Cross-Functional Collaboration

Communicate frequently and proactively with customers to keep them informed, even when a resolution is still being sought.
Liaise with Logistics/Procurement, Finance, and Marketing in a timely manner to obtain information required to resolve customer enquiries.
Communicate stock availability risks or fulfilment concerns to Logistics where needed, if not already addressed.
Participate in daily team meetings, arriving prepared to discuss orders at risk
Assist ensuring cases of other team members are proactively managed in times of absence or rostered days off.

Customer Experience (CX) & Associate Experience (AX)

Contribute to a positive customer experience through professionalism, product and process knowledge, and consistent effort—creating a climate in which the customer has confidence and feels looked after.
Contribute to a positive associate experience by treating colleagues and partners with respect, offering support and guidance when appropriate, and demonstrating fairness and kindness.
Personally promote a positive working environment by exemplifying honesty, integrity, accountability, and passion.

Continuous Learning & Improvement

Maintain and continuously improve knowledge of systems, products, and processes to support ongoing development and performance.
Analyse job-related information and make decisions based on previous experience, policy, and customer/business needs.

Physical Requirements

Ability to view a computer screen for long periods of time.
Ability to enter information using a computer keyboard for extended periods.
Sitting for extended periods is required; stretching and periodic standing is encouraged.
Ability to work in a phone-intensive environment and manage a high volume of calls per day.
Ability to work in a structured environment with a high level of accountability

. • Must be able to bend, reach above one’s head, and occasionally lift to a maximum of 16kg.

Ability to manage the pressure and stress associated with deadlines and competing priorities.

Other Requirements (Qualifications & Experience)

Knowledge of Oracle, Salesforce and Microsoft Suite preferred.
High School Certificate required, bachelor’s degree preferred.
Minimum of 2 years’ experience in customer service, sales, or other highly interactive service roles

. • Clear, professional, and concise written and verbal communication skills.

• Proficient, adaptable computer skills and ability to learn new systems quickly. • Basic mathematical skills.

Self-motivated with strong organisational skills and the ability to manage competing priorities.

This Position Description is not intended to describe every element of the role. From time to time, the employee may be required to perform additional job-related duties not listed above, including supporting other departments as required .

Work Shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply Now

Refine Your Search

call centre jobs in melbourne, vic

Customer Service Officer & Logistics

Customer Service Representative

Customer Experience Consultant

Service Support Officer - Inbound

Casual Telemarketer English & Mandarin

Contact Centre Officer

Customer Service Representative

Outbound Contact Centre Agent

Sales Representative

Team Manager | Fraud Contact Centre

Service Desk Analyst

Customer Service Representative

Inbound Superannuation Consultant

Customer Service Officer

Sales Team

Outbound Sales Executive

Team Leader - Hardship

Customer Service Officer

Pathology Collector Reliever/Mobile Collector

Customer Success Manager

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