In-Demand Staff operational support engineer Jobs in Parramatta, Nsw

Staff Operational Support Engineer
Dolby —Sydney NSW
- Weekend availability
- APIs
- AI
- Communication skills
ICT Senior Unified Communications Engineer
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- $122,919 - $142,561 a year
- Full-time
- Management
- Analysis skills
- Education
- Employee assistance program
4d
Staff Software Engineer (Full Stack, React, Next.js)
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- APIs
- AI
6d
Staff Product Manager, Payment
Ignition —Sydney NSW
- Full-time
- Hybrid work
- Product management
- AI
- Work from home
Quick Apply
6d
Staff Software Engineer - Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- AWS
- APIs
3d
Electrical Protection Engineer - Asplundh Tree Expert (Australia) Pty Ltd
Asplundh Tree Expert (Aust) Pty Ltd —Glendenning NSW
- $165,000 - $175,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick Apply
Staff Technical Account Manager
Dolby —Sydney NSW
- Azure
- AWS
- AI
Aviation Engineering Safety and Quality Specialist
Toll Group —Bankstown NSW
- Full-time
- Management
Principal, Support Engineer
Ingram Micro —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- Leadership
5d
Staff Software Engineer, InLife - Unloan (Typescript, Next.js, GraphQL, Node.js)
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
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Staff Engineer - Chapter Lead, Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
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- AWS
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12d
Junior Maintenance Technician
THE ICONIC —Yennora NSW
- Maintenance
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- Electrical experience
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Quick Apply
9d
Aircraft Maintenance Engineer / Aircraft Surface Finisher | NSW Bankstown
Toll Group —Bankstown NSW
- Full-time
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Data Center Critical Facilities VI (Shift lead)
Equinix —Sydney NSW
- Full-time
- Engineering
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Senior Systems Engineer - Infrastructure Security Operations
Australian Prudential Regulation Authority (APRA) —Sydney NSW
- Azure
- Management
Staff Software Engineer - .NET Full Stack
Commonwealth Bank —Sydney NSW
- Full-time
- DevOps
- AWS
- APIs
7d
Technical Services Engineer
Zoll Medical Corporation —St Leonards NSW
- On call
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- Microsoft Office
Staff Software Engineer (one level above Senior) - Video - Content and Discovery
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Communication skills
- Parental leave
Quick Apply
Systems & Cloud Engineer
Francom —Sydney NSW
- Full-time
- Azure
- Management
- Scripting
Staff Software Engineer – Create, Grow - Growth
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Machine learning
- AI
- Parental leave
Quick Apply

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Staff Operational Support Engineer

Dolby -
Sydney NSW

Apply Now

Job Details

Qualifications

CI/CD
Incident management
Microservices
Terrafrom
APIs
AI
Communication skills

Full Job Description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41518

Role Summary

Dolby OptiView is building a dedicated Operational Support (L2) team responsible for the stability, availability, and operational excellence of our 24/7 live video streaming, ads, player, and real‑time delivery platforms.

As an Operational Support Engineer (L2), you take end‑to‑end ownership of customer‑impacting production incidents once they are triaged by Level 1 support. You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high‑impact live events.

This is a hands‑on, customer‑facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Key Responsibilities

Incident & Operational Support

Take ownership of escalated customer issues from Level 1 Support and drive them to resolution
Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services
Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations and emergency changes during live incidents when customer impact requires immediate action
Lead or actively contribute to live incident bridges involving customers, internal teams, and partners
Provide clear, timely communication during incidents, including status updates and customer-facing explanations

Infrastructure as Code & Production Operations

Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
Leverage tools and frameworks such as:
- Terraform
- Helm
- Kubernetes manifests
- GitOps workflows
- CI/CD and deployment pipelines
Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
Validate and execute infrastructure or configuration changes through codified workflows

AI-Driven Operations & Automation

Leverage AI tools and automation to enhance operational efficiency and incident response
Contribute to and use:
- AI-assisted incident triage and classification
- Automated runbook execution
- AI-based pattern detection across incidents
- Intelligent alert correlation and noise reduction
Use AI to:
- Generate or improve incident communications
- Accelerate troubleshooting workflows
- Identify recurring patterns and systemic issues
Drive adoption of automation-first and AI-augmented operational practices

Pre-Event Planning & Operational Readiness

Participate in pre-event readiness planning for critical customer events
Validate system readiness through:
- Runbook checks
- Monitoring coverage validation
- Risk identification and mitigation planning
Define and rehearse incident response strategies for high-risk scenarios
Collaborate with customers and internal teams to ensure smooth event execution

On-Call & 24/7 Operations

Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
Ensure smooth handovers between shifts and regions
Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure

Root Cause & Continuous Improvement

Perform or contribute to root cause analysis (RCA) for production incidents
Document findings, corrective actions, and preventive measures
Identify recurring issues and work with Engineering and Product teams to eliminate them permanently
Contribute to and improve runbooks, operational playbooks, and knowledge bases for all OptiView products (Player, ads, live and real time streaming)

Collaboration & Engineering Feedback Loop

Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
Provide feedback on system observability, tooling gaps, and operational risks
Act as the operational voice during post-incident reviews

Required Skills & Experience

Technical Skills

5+ years of relevant experience in operational, support, or similar customer‑facing roles

Proven ability to own complex problems end‑to‑end and operate with a high degree of autonomy

Strong experience supporting production video streaming platforms, OTT services, live systems
Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
Correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end.
Comfort performing controlled changes in production environments
Working knowledge of incident management and on-call operations

Operational Mindset

Proven ability to remain calm, structured, and decisive during high-pressure incidents
Strong sense of ownership and accountability for customer outcomes
Excellent written and verbal communication skills, including customer-facing communication during incidents

Apply Now

Refine Your Search

staff operational support engineer jobs in parramatta, nsw

Staff Operational Support Engineer

ICT Senior Unified Communications Engineer

Staff Software Engineer (Full Stack, React, Next.js)

Staff Product Manager, Payment

Staff Software Engineer - Contact Centre

Electrical Protection Engineer - Asplundh Tree Expert (Australia) Pty Ltd

Staff Technical Account Manager

Aviation Engineering Safety and Quality Specialist

Principal, Support Engineer

Staff Software Engineer, InLife - Unloan (Typescript, Next.js, GraphQL, Node.js)

Staff Engineer - Chapter Lead, Contact Centre

Junior Maintenance Technician

Aircraft Maintenance Engineer / Aircraft Surface Finisher | NSW Bankstown

Data Center Critical Facilities VI (Shift lead)

Senior Systems Engineer - Infrastructure Security Operations

Staff Software Engineer - .NET Full Stack

Technical Services Engineer

Staff Software Engineer (one level above Senior) - Video - Content and Discovery

Systems & Cloud Engineer

Staff Software Engineer – Create, Grow - Growth