In-Demand Electronics engineer Jobs in Coolaroo, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Lead System Engineer - Air Traffic Management
Saab —Melbourne VIC
- Contract
- Hybrid work
- Management
- Systems design
- Organisational skills
- Annual leave
- Work from home
Field Service Engineer - Recycling - Australia*
Tomra —Melbourne VIC
- Full-time
- Communication skills
Quick Apply
11d
Senior Product Engineer - Electronics
Quad Lock —Melbourne VIC
- Contract
- Hybrid work
- Management
- CAD
- Engineering
- Employee assistance program
Quick Apply
2d
Field Service Engineer
Stryker —Melbourne VIC
- Full-time
- Engineering
- Electrical experience
- Hospital experience
- Health insurance
Project Engineer
Boral —Melbourne VIC
- Full-time
- Management
- Construction site
- Microsoft Office
Junior Radiation Engineer Grade 1
Peter MacCallum Cancer Centre —Parkville VIC
- $83,163 - $86,928 a year
- Weekend availability
- Hybrid work
- CAD
- Customer service
- Engineering
- Annual leave
5d
Senior Biomedical Engineer
The Royal Melbourne Hospital —Parkville VIC
- Full-time
- Engineering
Refrigeration Technician
CSL Behring —Broadmeadows VIC
- Full-time
- Maintenance
- HVAC
Senior Engineer
Downer Group —Melbourne VIC
- Communication skills
Sr. Application Engineer, Virtual Power Plants – Residential Energy
Tesla —Melbourne VIC
- Full-time
- Remote
- Computer science
- Engineering
- Master's degree
- Employee stock purchase plan
- Health insurance
Certification Engineer (Telematics/EWD)
Austroads —Melbourne VIC
- Full-time
- Laboratory
- Management
- Schematics
16h
EMC Test Technician/Engineer
EMC Technologies —Melbourne VIC
- Customer service
- Engineering
- Analysis skills
Field Service Engineer
GE HEALTHCARE —Hawthorn VIC
- Full-time
- Customer service
- Master's degree
- Business Administration
- Parental leave
- Employee assistance program
8d
Systems Engineer
BAE Systems —Melbourne VIC
- Engineering
- Bachelor's degree
- Communication skills
Supervisor Service Operations - Power
Vertiv —Melbourne VIC
- Rotating roster
- Management
- Microsoft Office
- Communication skills
4d
Field Service Engineer
Bruker —Melbourne VIC
Senior Product Engineer (Contract)
Quad Lock —Melbourne VIC
- Contract
- Hybrid work
- CAD
- Assembly
- Analysis skills
- Employee assistance program
Quick Apply
2d
EMC Test Officer/Engineer
EMC Technologies —Melbourne VIC
- Engineering
- Microsoft Office
- EMR systems
Experienced Wireless/Radio/RF Test Engineer
EMC Technologies —Melbourne VIC
- Engineering
- EMR systems

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

electronics engineer jobs in coolaroo, vic

Customer Service Desk Lead (Technical)

Lead System Engineer - Air Traffic Management

Field Service Engineer - Recycling - Australia*

Senior Product Engineer - Electronics

Field Service Engineer

Project Engineer

Junior Radiation Engineer Grade 1

Senior Biomedical Engineer

Refrigeration Technician

Senior Engineer

Sr. Application Engineer, Virtual Power Plants – Residential Energy

Certification Engineer (Telematics/EWD)

EMC Test Technician/Engineer

Field Service Engineer

Systems Engineer

Supervisor Service Operations - Power

Field Service Engineer

Senior Product Engineer (Contract)

EMC Test Officer/Engineer

Experienced Wireless/Radio/RF Test Engineer

I want to receive the latest job alert for electronics engineer in coolaroo, vic

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