In-Demand Ict knowledge Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
9h
Associate/ Junior Systems Analyst
FinXL —Canberra ACT
- Contract
- Business development
- Analysis skills
9d
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
Systems Integrator - 5 months
Leidos —Canberra ACT
- Full-time
- Administrative experience
- Analysis skills
- Leadership
- Annual leave
ITSM Tool Administrator
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
Technical Business Analyst
NTT —Canberra ACT
- Contract
- Azure
- DevOps
- SQL
Quick Apply
Level 3 - Technical Service Engineer
KBR —Canberra ACT
- Full-time
- Analysis skills
- In-person
- Communication skills
- Parental leave
PMO Analyst - 6 month Max tenure contract
Leidos —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Service Operations Lead
Leidos —Harman ACT
- Full-time
- Management
- AI
- Leadership
- Annual leave
3d
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
10d
MS Engineer (L1): CSOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
Program Operations Coordinator
Leidos —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
.NET Developer – Azure, C#, Web API
radk tech pty ltd —Canberra ACT
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
21h
Service Delivery Manager-Field Services
Unisys —Canberra ACT
- Full-time
- Management
- Leadership
Director, Data Systems and Analytics
Australian Department of Climate Change, Energy, the Environment and Water —Canberra ACT
- $151,938 - $176,530 a year
- Systems design
- Research
- AI
Technical Project Manager
Unisys —Canberra ACT
- Full-time
- PMP
- Construction experience
- AI
Project and Proposal Coordinator
Leidos —Canberra ACT
- Full-time
- Microsoft Excel
- Management
- Administrative experience
- Annual leave
Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
3d
Temporary Register - Eng/Tech/Lab 26/27
Geoscience Australia —Symonston ACT
Cyber Hunt and Threat Emulation
The Department of Parliamentary Services —Canberra ACT
- Call employer
- Azure
- No degree
- Communication skills
- Gym membership
14d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

ict knowledge jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Associate/ Junior Systems Analyst

ICT Systems Engineer

Systems Integrator - 5 months

ITSM Tool Administrator

Technical Business Analyst

Level 3 - Technical Service Engineer

PMO Analyst - 6 month Max tenure contract

Service Operations Lead

ICT Security Analyst

MS Engineer (L1): CSOC

Program Operations Coordinator

.NET Developer – Azure, C#, Web API

Service Delivery Manager-Field Services

Director, Data Systems and Analytics

Technical Project Manager

Project and Proposal Coordinator

Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne

Temporary Register - Eng/Tech/Lab 26/27

Cyber Hunt and Threat Emulation

I want to receive the latest job alert for ict knowledge in canberra, act

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