vsk.org.au
Support of Systems Key Performance Indicators
Maintain administrative systems for children ensuring
up to date case notes and statistics are recorded on
client management systems.
Assessments and clinical notes are
provided with relevant statistics in
accordance with agreed time
frames.
Documentation of all care provided
together with concise note taking.
Ensure maintenance of confidential family records. All records maintained in
accordance with the Very Special
Kids Privacy and Confidentiality
policies.
Manage complaints and grievances related to families
and the provision of care.
All complaints and grievances dealt
with in accordance with approved
policy.
Assist in the implementation and execution of audit
schedules.
Participation in audits and
timeframes as required.
Safe practice and incident management Measures are implemented to
evaluate the safety of work
practices with correction and
reporting of non-compliance in
accordance with Very Special Kids
policies and procedures
Reporting of actual or near miss
events are reported in accordance
with Very Special Kids policies and
procedures.
Participate in hospice program activities and outings
as required
Successful implementation of
hospice programs.
Teamwork Key Performance Indicators
Works together with medical, nursing, personal care,
allied health and family support team to provide best
quality care.
Quality of care provided in the
Hospice.
Communicates and collaborates to build positive and
harmonious working relationships across the
organisation.
Effective relationships built with
Fundraising, Corporate, Family
Support teams.
Work collaboratively with Family
Support Practitioners to provide
holistic clinical care for children and
support to their families.
Implements strategies for the
resolution of conflict in a timely
manner.
