In-Demand Customer support technical Jobs in Parafield, Sa

Service Desk Analyst
RAA —Greater Adelaide SA
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health insurance
6d
Applications Support Analyst
ACH Group —Greater Adelaide SA
- Full-time
- Salesforce
- DevOps
- APIs
Quick Apply
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
2h
Software Developer
Adelaide Educators PTY LTD T/A Austra College —Adelaide SA
- $80,000 - $90,000 a year
- Weekend availability
- Azure
- Computer Science
- DevOps
Quick Apply
1d
Customer Field Technician I Mildura
NBN Co —Greater Adelaide SA
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
Procurement Representative
Lockheed Martin Australia —Greater Adelaide SA
- Full-time
5d
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
13d
Technical Officer - MOD
SA Health —Greater Adelaide SA
- $78,062 - $82,876 a year
- 12 hour shift
- Laboratory experience
- Supervising experience
- Time management
- Annual leave
- Employee assistance program
12d
Field Service Technician - Casual
Wesfarmers Health —Greater Adelaide SA
- Communication skills
- Employee assistance program
Transaction Monitoring Screening Specialist
SkyCity Entertainment Group —Greater Adelaide SA
- Contract
- SQL
- Commuter assistance
- Health insurance
Customer Service & CAD Quotations Officer
Laser 3D —Gepps Cross SA
- CAD
- Employee assistance program
6h
AME
Heston MRO —Adelaide Airport SA
- $91,414.68 - $97,382.93 a year
- Full-time
- Maintenance
- In-person
Quick Apply
ServiceNow Consultant
Sysintegra Pty Ltd —Adelaide SA
- $80,000 - $100,000 a year
- 8 hour shift
- In-person
- Business
- Communication skills
- On-the-job training
Quick Apply
12d
Senior Network Engineer
Tata Consultancy Services —Greater Adelaide SA
- Customer service
- Administrative experience
Verification & Validation Lead
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Engineering
- No degree
Mainframe Computer Operator
DXC Technology —Greater Adelaide SA
- Full-time
- In-person
- AI
- Communication skills
Kathmandu Casual Sales Assistant: Parafield Outlet
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Parafield SA
- Day shift
- Employee discount
Field Research Associate - Adelaide
Domain Group —Greater Adelaide SA
- Microsoft Office
- Education
- Bachelor's degree
4d
Specification Writer - Door Hardware
ASSA ABLOY —Beverley SA
- Construction
- Office experience
B2 Technician
Jet Aviation —Edinburgh SA
- Senior Secondary Certificate of Education
- Working with children
- Computer skills

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Service Desk Analyst

RAA -
Greater Adelaide SA

Apply Now

Job Details

Full-time
6 days ago

Benefits

Employee rewards program
Health insurance

Qualifications

Computer science
Azure
Computer Science
IT service management
Technical support
Bachelor's degree
Driver Licence
ServiceNow
Communication skills
Help desk
Identity & access management
Information Technology

Full Job Description

Exciting opportunity to join SA’s iconic RAA
Fulltime | Permanent | Hybrid working arrangement
Join a collaborative Technology team delivering exceptional IT support services

Ready to take the next step in your IT support career with one of South Australia’s most trusted organisations? Join RAA’s Technology team and play a key role delivering high-quality technical support and service outcomes across the business.

This opportunity sits within the ICT Operations team and supports the delivery of responsive, customer-focused IT services to internal staff and stakeholders. As a Service Desk Analyst, you’ll provide advanced technical support across a broad range of hardware, software and cloud-based technologies while contributing to continuous improvement initiatives that enhance service delivery and user experience.

Reporting to the Manager, ITSM Integration & Delivery, you’ll manage incidents and service requests through to resolution, provide guidance and troubleshooting support to users, and collaborate with internal teams and third-party providers to ensure timely and effective outcomes.

Your responsibilities will include:

Provide high-quality frontline IT support to RAA staff and contractors across multiple sites
Respond to incidents and service requests via phone, email and ticketing systems in a timely and professional manner
Diagnose and troubleshoot hardware, software, network and device-related issues
Manage incidents and requests through the full lifecycle, escalating where required
Collaborate with internal IT teams and third-party vendors to resolve complex technical issues
Assist with the deployment, configuration and support of hardware, software and cloud-based systems
Maintain accurate records, documentation and knowledge base articles within the ticketing system
Contribute to service improvement initiatives, process optimisation and knowledge sharing across the team
Support compliance with IT security, identity and access management processes and policies
Participate in an on-call roster and occasional out-of-hours support as required

About You:
You’re a customer-focused IT professional who enjoys solving technical problems and delivering a positive support experience. You’re proactive, adaptable and thrive in a fast-paced environment where collaboration and continuous improvement are valued. You will also bring:

Bachelor’s degree in Information Technology, Computer Science or equivalent experience
ITILv4 Foundation certification
Experience in a Service Desk, Helpdesk or technical support environment
Strong understanding of IT concepts including hardware, software, networking and operating systems
Experience supporting Microsoft Windows, Apple Mac OS, M365, Azure AD and cloud-based technologies
Familiarity with ServiceNow or similar ticketing systems and remote support tools
Strong troubleshooting, analytical and problem-solving skills with high attention to detail
Excellent communication skills with the ability to explain technical concepts to non-technical users
Ability to work collaboratively while managing competing priorities effectively
Current driver’s licence and willingness to work across multiple locations as required

If you’re looking for an opportunity to build your technical capability, work with a supportive and high-performing Technology team, and contribute to delivering exceptional IT services across RAA, we’d love to hear from you.

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, energy, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and biggest employers, with 1,100+ people. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA team. Some of our employee benefits include:

Free RAA premium road service
Access to our RAA Rewards Program
Generous discounts on all RAA products
Flexible work arrangements
Ongoing Training & Development opportunities and a Study Support Program
Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart submit your application by Friday 19th June 2026 .

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

Apply Now

Refine Your Search

customer support technical jobs in parafield, sa

Service Desk Analyst

Applications Support Analyst

IT Service Desk Analyst

Software Developer

Customer Field Technician I Mildura

Procurement Representative

IT Systems Administrator | Journey Beyond

Technical Officer - MOD

Field Service Technician - Casual

Transaction Monitoring Screening Specialist

Customer Service & CAD Quotations Officer

AME

ServiceNow Consultant

Senior Network Engineer

Verification & Validation Lead

Mainframe Computer Operator

Kathmandu Casual Sales Assistant: Parafield Outlet

Field Research Associate - Adelaide

Specification Writer - Door Hardware

B2 Technician

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