Manager – Day of Operations
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
Within the Train Services function, the Manager – Day of Operations reports to the Director – Train Services and leads the safe, efficient, and customer-focused delivery of daily services across the V/Line network.
This role provides leadership to key operational teams, including Duty Managers, Workforce Controllers and Team Managers, ensuring strong coordination of day-of-operations activities and real-time response to service disruptions.
With a strong focus on operational performance and continuous improvement, you will drive a high-performing, collaborative team culture while enabling best practice across safety, service delivery, and customer outcomes.
Key accountabilities include:
Lead and manage day-of-operations teams to deliver safe, reliable, and customer-focused train services.
Oversee real-time operational performance, including disruption management, service recovery, and network plan adjustments.
Drive continuous improvement initiatives to enhance safety, efficiency, and overall service delivery outcomes.
Lead disruption preparedness and response, including weather event planning and operational readiness.
Ensure compliance with safety, operational, and regulatory requirements across multiple sites.
Provide strong people leadership, including workforce planning, capability development, industrial relations management, and performance oversight.
Location & Travel Considerations
This role is based at Southern Cross Station. Travel across the V/Line network will be required. Additionally, there is a requirement to be on call one weekend per month and act as an escalation point outside of business hours as needed.
About you
You are a strategic and operational leader with extensive experience managing teams in complex, fast-paced environments. You bring a strong focus on safety, performance, and people leadership, with the ability to maintain accountability, remain calm, and make sound decisions under pressure.
Our ideal candidate will possess the following:
Strong operational leadership experience within rail, transport, or a similar service-based industry.
Demonstrated people leadership experience, with the ability to drive accountability and contribute to effective workforce management design.
Proven ability to manage real-time operations and respond effectively to disruptions.
Experience leading operational projects and initiatives, supported by strong commercial acumen.
Experience managing industrial relations and rostering within a unionised workforce.
Strong business, financial, and strategic planning capability.
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
Why V/Line
In addition to free myki travel, we offer:
Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.
The selection process may include aptitude assessments and a behavioural interview.
Applications close: Monday, 29th of June 2026.
