In-Demand Software support analyst | application | Jobs in Melbourne, Vic

Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
1d
Intelligence Analyst
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Writing skills
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QA (Quality Assurance) Analyst
Computershare —Abbotsford VIC
- $35.12 - $58.20 an hour
- Full-time
- Management
- Computer Science
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- Health insurance
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Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
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Product Owner
Cm3 —Melbourne VIC
- Full-time
- No degree
- Agile
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IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
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Platform Administrator
Department of Education —Melbourne VIC
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Configuration Analyst
BMT —Melbourne VIC
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Technical Business Analyst (12 Month Contract), VIC
Chubb —Docklands VIC
- Full-time
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Senior Test Analyst ( VIC)
KJR —Melbourne VIC
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ICT Business Analyst
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Technical Data Steward
City FM Australia —Mulgrave VIC
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Senior Credit Analyst
Judo Bank —Melbourne VIC
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Lead Salesforce Developer
Department of Justice and Community Safety —Melbourne City Centre VIC
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Associate AI Engineer
Karbon —Melbourne VIC
- Azure
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Solutions Architect, APAC
PMY Group —Melbourne VIC
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Mainframe Software Developer
Accenture —Melbourne VIC
- Full-time
- Computer Science
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- SQL

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software support analyst | application | jobs near melbourne, vic

Helpdesk Support Analyst

Suzuki Samanabad Auto Corporate
Melbourne VIC

Quick Apply

Job Details

Permanent
Up to $84,000 a year
1 day ago

Benefits

Travel reimbursement
Company car
Annual leave
Life insurance
Salary packaging

Qualifications

Computer Science
Customer service
IT service management
Technical support
Analysis skills
Bachelor's degree
CompTIA Network+
IT support
Diploma
Cybersecurity
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Helpdesk Support Analyst

Company: Suzuki Samanabad Auto Corporate
Location: Parramatta Road, Corporate Division, Melbourne, Victoria, Australia
Salary: AUD 84,000 per year
Employment Type: Full-Time

About Suzuki Samanabad Auto Corporate

Suzuki Samanabad Auto Corporate is a leading automotive organization dedicated to delivering exceptional products, services, and customer experiences. We are seeking a motivated and customer-focused Helpdesk Support Analyst to join our Corporate Division and provide high-quality technical support to internal users across the organization.

Position Overview

The Helpdesk Support Analyst serves as the first point of contact for IT-related issues and requests. The successful candidate will diagnose and resolve technical problems, support hardware and software systems, and ensure employees receive timely and effective IT assistance to maintain business productivity.

Key Responsibilities

Provide first-level technical support for hardware, software, network, and system-related issues.
Respond to support requests via phone, email, ticketing systems, and remote support tools.
Troubleshoot and resolve desktop, laptop, printer, mobile device, and application issues.
Install, configure, and maintain computer hardware and software.
Escalate complex technical issues to senior IT personnel when required.
Maintain accurate records of incidents, service requests, and resolutions.
Support user account management, password resets, and access permissions.
Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
Monitor IT systems and report recurring issues or potential improvements.
Contribute to knowledge base documentation and user support guides.
Ensure compliance with company IT policies and cybersecurity standards.

Qualifications and Experience

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Previous experience in a Helpdesk, IT Support, Service Desk, or Technical Support role.
Knowledge of Windows operating systems, Microsoft 365, and common business applications.
Understanding of networking fundamentals, hardware troubleshooting, and remote support tools.
Excellent problem-solving and analytical skills.
Strong verbal and written communication abilities.
Ability to manage multiple support requests while maintaining excellent customer service.

Preferred Qualifications

Experience with IT Service Management (ITSM) platforms and ticketing systems.
Knowledge of Active Directory and cloud-based technologies.
Industry certifications such as CompTIA A+, Network+, Microsoft Certifications, or equivalent.
Experience supporting users in a corporate or automotive industry environment.

Benefits

Competitive salary of AUD 84,000 per year
Professional development and certification opportunities
Career growth within a large corporate organization
Supportive and collaborative work environment
Employee wellness and assistance programs
Paid annual leave and public holiday entitlements
Modern workplace and technology resources

How to Apply

If you are passionate about technology and enjoy helping users solve technical challenges, we encourage you to apply for the Helpdesk Support Analyst position at Suzuki Samanabad Auto Corporate. Submit your resume and cover letter outlining your relevant experience and qualifications.

Suzuki Samanabad Auto Corporate is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Pay: Up to $84,000.00 per year

Benefits:

Company car
Life insurance
Salary packaging
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

software support analyst | application | jobs in melbourne, vic

Helpdesk Support Analyst

Intelligence Analyst

QA (Quality Assurance) Analyst

Service Desk Analyst (Fixed term)

Product Owner

IT Service Desk Analyst

Platform Administrator

Configuration Analyst

Technical Business Analyst (12 Month Contract), VIC

Senior Test Analyst ( VIC)

Iteration Manager / Business Analyst

Technology Business Analyst Lead

ICT Business Analyst

Range & Space Systems Development Analyst

Technical Data Steward

Senior Credit Analyst

Lead Salesforce Developer

Associate AI Engineer

Solutions Architect, APAC

Mainframe Software Developer

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