Mobile Phone & Tablet Technician
We are looking for an experienced, reliable, and customer-focused Mobile Phone & Tablet Technician to join our team at Riverway Plaza, Rasmussen QLD 4815, Australia.
This role is ideal for someone who can work independently, communicate confidently with customers, and handle a wide range of device repairs and retail responsibilities in a kiosk retail environment.
Key Responsibilities
- Device Diagnosis & Customer Service
- Diagnose faults on mobile phones and tablets brought in by customers.
- Listen to customer concerns and clearly explain repair options and solutions.
- Provide accurate repair assessments and quotations.
- Keep customers informed throughout the repair process.
- Deliver excellent customer service and maintain a professional attitude at all times.
Repair Work
- Perform common repairs on both iPhone and Android devices, including:
- Screen replacements
- Charging port replacements
- Battery replacements
- Speaker and microphone repairs
- Camera replacements
- Other general hardware repairs
- Motherboard-level repair and micro-soldering are not required.
- Basic motherboard diagnostic knowledge and troubleshooting skills are highly regarded.
- Accurately document repairs and maintain repair records.
Sales & Retail Responsibilities
- Recommend and sell in-store accessories such as:
- Phone cases
- Screen protectors
- Chargers and cables
- Power banks
- Earphones and wireless accessories
- Identify opportunities to provide customers with suitable accessory and protection solutions.
- Bonus and commission opportunities are available and will be discussed with successful applicants.
Inventory & Store Operations
- Receive, check, organise, scan, and register incoming stock.
- Assist with stock counts and inventory accuracy.
- Maintain a clean, organised, and professional workspace.
- Follow store procedures and operational standards.
Third-Party Repairs
- For advanced motherboard-level repairs, obtain customer approval and arrange repair through our trusted third-party repair partners. ( Don't really require motherboard repair skill)
- Clearly communicate repair expectations, costs, and turnaround times to customers.
Requirements
- Previous experience repairing mobile phones and tablets.
- Ability to work independently with minimal supervision.
- Strong diagnostic and troubleshooting skills.
- Excellent communication and customer service skills.
- Experience repairing both iPhone and Android devices.
- Mobile Phone & Tablet Technician
We are looking for an experienced, reliable, and customer-focused Mobile Phone & Tablet Technician to join our team at Riverway Plaza, Rasmussen QLD 4815.
This role is ideal for someone who can work independently, communicate confidently with customers, and handle a wide range of device repairs and retail responsibilities in a kiosk retail environment.
Key Responsibilities
- Device Diagnosis & Customer Service
- Diagnose faults on mobile phones and tablets brought in by customers.
- Listen to customer concerns and clearly explain repair options and solutions.
- Provide accurate repair assessments and quotations.
- Keep customers informed throughout the repair process.
- Deliver excellent customer service and maintain a professional attitude at all times.
Repair Work
- Perform common repairs on both iPhone and Android devices, including:
- Screen replacements
- Charging port replacements
- Battery replacements
- Speaker and microphone repairs
- Camera replacements
- Other general hardware repairs
- Motherboard-level repair and micro-soldering are not required.
- Basic motherboard diagnostic knowledge and troubleshooting skills are highly regarded.
- Accurately document repairs and maintain repair records.
Sales & Retail Responsibilities
- Recommend and sell in-store accessories such as:
- Phone cases
- Screen protectors
- Chargers and cables
- Power banks
- Earphones and wireless accessories
- Identify opportunities to provide customers with suitable accessory and protection solutions.
- Bonus and commission opportunities are available and will be discussed with successful applicants.
Inventory & Store Operations
- Receive, check, organise, scan, and register incoming stock.
- Assist with stock counts and inventory accuracy.
- Maintain a clean, organised, and professional workspace.
- Follow store procedures and operational standards.
Third-Party Repairs
- For advanced motherboard-level repairs, obtain customer approval and arrange repair through our trusted third-party repair partners. ( Don't really require motherboard repair skill)
- Clearly communicate repair expectations, costs, and turnaround times to customers.
Requirements
- Previous experience repairing mobile phones and tablets.
- Ability to work independently with minimal supervision.
- Strong diagnostic and troubleshooting skills.
- Excellent communication and customer service skills.
- Experience repairing both iPhone and Android devices.
- Strong attention to detail and organisational skills.
- Honest, reliable, and professional work ethic.
Adequate English proficiency is required for:
- Customer communication
- Repair explanations
- Sales
- Daily store operations
Additional Requirements
- Valid & right to work in Australia.
- Applicants must be 18 years of age or older.
- This position is open to all qualified applicants regardless of gender.
- Must be trustworthy and able to responsibly handle cash and daily store transactions.
- Strong attention to detail when processing sales, repairs, and inventory.
- Must have no history of theft, fraud, or dishonesty-related offences.
- Ability to work independently while maintaining a high level of integrity and professionalism.
- Applicants must have legal working rights in Australia.
- A Police Check may be requested for successful applicants.
Preferred Skills
- Basic understanding of motherboard fault diagnosis.
- Experience working in a retail environment.
- Inventory management experience.
- Sales experience within the mobile phone or electronics industry.
Trial Period & Remuneration
- The successful applicant will undergo a 1-week paid trial period (up to 5–7 shifts depending on roster requirements).
- During the trial period, the technician is expected to become familiar with:
- Our POS system
- Repair intake procedures and paperwork
- Inventory and stock management processes
- Store operations and customer service standards
- The final pay rate will be determined upon successful completion of the trial period and will be based on experience, technical competency, repair skills, reliability, and overall performance.
- Commission and bonus incentives are not applicable during the trial period and will commence after successful completion of the trial.
- All work performed during the trial period will be paid in accordance with applicable Australian employment laws.
What We Offer
- Competitive remuneration based on skills and experience.
- Bonus and commission opportunities.
- Ongoing training and development opportunities.
- Supportive and friendly team environment.
- Opportunity to expand your technical and customer service skills.
If you are passionate about technology, enjoy solving problems, and take pride in delivering excellent customer service, we would love to hear from you. Apply today and become part of our growing team.
Adequate English proficiency is required for:
- Customer communication
- Repair explanations
- Sales
- Daily store operations
- Strong attention to detail and organisational skills.
- Honest, reliable, and professional work ethic.
Additional Requirements
- Applicants must be 18 years of age or older.
- This position is open to all qualified applicants regardless of gender.
- Must be trustworthy and able to responsibly handle cash and daily store transactions.
- Strong attention to detail when processing sales, repairs, and inventory.
- Must have no history of theft, fraud, or dishonesty-related offences.
- Ability to work independently while maintaining a high level of integrity and professionalism.
- Applicants must have legal working rights in Australia.
- A Police Check may be requested for successful applicants.
Preferred Skills
- Basic understanding of motherboard fault diagnosis.
- Experience working in a retail environment.
- Inventory management experience.
- Sales experience within the mobile phone or electronics industry.
Trial Period & Remuneration
- The successful applicant will undergo a 1-week paid trial period (up to 5–7 shifts depending on roster requirements).
- During the trial period, the technician is expected to become familiar with:
- Our POS system
- Repair intake procedures and paperwork
- Inventory and stock management processes
- Store operations and customer service standards
- The final pay rate will be determined upon successful completion of the trial period and will be based on experience, technical competency, repair skills, reliability, and overall performance.
- Commission and bonus incentives are not applicable during the trial period and will commence after successful completion of the trial.
- All work performed during the trial period will be paid in accordance with applicable Australian employment laws.
What We Offer
- Competitive remuneration based on skills and experience.
- Bonus and commission opportunities.
- Ongoing training and development opportunities.
- Supportive and friendly team environment.
- Opportunity to expand your technical and customer service skills.
If you are passionate about technology, enjoy solving problems, and take pride in delivering excellent customer service, we would love to hear from you. Apply today and become part of our growing team.
Pay: $49,900.00 – $129,869.88 per year
Benefits:
Application Question(s):
- Do Applicant have to eligible visa or legal to work in Australia?
Location:
- Rasmussen QLD 4815 (Required)
Work Location: In person
