Start your career with a global business that helps millions of Australians secure their financial future.
At MUFG Pension & Market Services , you’ll join a supportive, diverse team within Australia’s leading superannuation administrator. No prior superannuation experience? No problem — you’ll receive structured on‑the‑job training, build highly transferable financial services skills, and develop a long‑term career in a fast‑paced, detail‑driven environment backed by a global organisation.
This role is ideal for someone who enjoys high‑volume processing , thrives on accuracy and quality , and is motivated to grow their career within superannuation administration.
About the role
As an Administration Officer within our Administration Division, you’ll play a key role in ensuring our superannuation members receive accurate, timely and high‑quality service in line with trustee and client agreements.
You’ll be responsible for processing large volumes of documentation, maintaining member accounts, and supporting defined benefit and pension‑related activities. You’ll work closely with your team, Team Leader and Contact Centre colleagues, while building your technical knowledge and progressing toward more complex work over time.
Key responsibilities
- Process high volumes of superannuation documentation and administration requests accurately and efficiently within agreed service level agreements
- Complete daily work queue reviews to ensure all allocated tasks are actioned on time
- Perform account updates, maintenance activities, payment processing and member communications
- Establish new pensioner memberships and support defined benefit administration activities
- Maintain a strong attention to detail , proactively reducing rework and meeting quality and efficiency targets
- Escalate issues impacted by system outages or dependencies in line with MUFG RS escalation procedures
- Collaborate closely with team members, Team Leaders and Contact Centre staff to achieve team objectives
- Contribute to continuous improvement by identifying opportunities to enhance processes, productivity or documentation
About you
- Strong attention to detail and a commitment to accuracy in high‑volume processing environments
- Previous administration experience (financial services experience advantageous but not essential)
- An organised, reliable approach with the ability to manage competing priorities
- Clear and professional written and verbal communication skills
- Confidence using Microsoft Word and Excel
- A positive learning mindset and willingness to build superannuation knowledge over time
- Ability to work collaboratively while taking ownership of your work
Some of our Employment Benefits
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program – to recognise people who are demonstrating our values and Company purpose
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development – development at your fingertips via self‑paced learning, including educational assistance support
- Employee discounts – access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
