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ICT Business Analyst

Pro Dynamics Pty Ltd
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$95,000 - $105,000 a year

Qualifications

Business analysis
Microsoft Dynamics 365
Business requirements
Communication skills
Information Technology

Full Job Description

About Pro Dynamics Pty Ltd

Pro Dynamics Pty Ltd is a rapidly growing Microsoft Partner specialising in Microsoft Dynamics 365 solutions. Based in Sydney, the business provides consulting and business software services to clients across Australia.

Due to ongoing business growth and increasing client demand, the business requires a skilled and experienced ICT Business Analyst (Functional Consultant) to support implementation projects, analyse business requirements, and deliver tailored Microsoft Dynamics 365 solutions to clients.

The Role

We are seeking a skilled and experienced ICT Business Analyst (Functional Consultant) to join our team on a full-time basis. This role is responsible for analysing client business requirements, configuring Microsoft Dynamics 365 solutions, supporting implementation projects, and ensuring successful delivery of business software solutions.

The position plays an important role in supporting client operations, improving business processes, and ensuring efficient implementation of enterprise software systems.

Key Duties & Responsibilities

The ICT Business Analyst (Functional Consultant) will be responsible for the following core duties:

Working with clients and stakeholders to identify, analyse, and document business processes, operational requirements, and system objectives
Investigating and evaluating current business systems and recommending improvements, enhancements, and technology-based solutions
Analysing business processes, procedures, and workflows to identify opportunities for operational efficiency and system optimisation
Gathering and documenting functional and technical requirements for Microsoft Dynamics 365 solutions
Preparing business requirement specifications, workflow diagrams, process maps, reports, and functional documentation
Configuring and supporting Microsoft Dynamics 365 Finance & Operations and CRM systems in accordance with client requirements
Liaising with software developers, technical consultants, and project stakeholders to ensure solutions meet business requirements
Assisting with software testing, user acceptance testing, implementation, deployment, and post-implementation support activities
Supporting data migration, system integration, and change management processes during project implementation
Conducting user training, system demonstrations, and providing ongoing functional support to end-users
Monitoring system performance and identifying areas requiring modification, enhancement, or process improvement
Assisting with project coordination to ensure software solutions are delivered within agreed business and operational requirements
Preparing technical reports, training materials, user manuals, and system documentation as required
Maintaining effective communication with clients and stakeholders to support successful project delivery and customer satisfaction

Essential Skills & Experience

To be considered for this role, applicants must meet the following requirements:

Relevant bachelor qualification in Information Technology, Business Information Systems, Computer Science, Software Engineering, or related field
Minimum 2 years of relevant experience as an ICT Business Analyst, Functional Consultant, or similar occupation
Experience working with Microsoft Dynamics 365 Finance & Operations and/or CRM systems
Strong understanding of business analysis methodologies, business process mapping, systems analysis, workflow documentation, and software implementation processes
Ability to gather and interpret business requirements and translate them into functional solutions
Strong communication, problem-solving, and stakeholder management skills
Ability to work effectively within a team environment and manage multiple projects simultaneously

What We Offer

Competitive salary package AUD $95,000 – $105,000 per annum based on skills and experience
Secure, long-term full-time employment
Opportunity to work with an experienced Microsoft Dynamics consultancy team
Professional and supportive working environment
Career growth and development opportunities within a growing technology business

Pay: $95,000.00 – $105,000.00 per year

Work Location: In person

Quick Apply

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