In-Demand Leader support worker Jobs in Hackham West Sa

APS 4 Service Desk Officer
Department of Veterans' Affairs —Greater Adelaide SA
- $85,610 - $91,309 a year
- Salesforce
14d
Senior Dangerous Goods Officer
Local Government, Industry Reg and Safety, Dept of —Greater Adelaide SA
- $129,211 - $142,460 a year
- Full-time
- Management
- Engineering
- Analysis skills
5d
Clinical Team Leader - Residential Aged Care
Kalyra —Belair SA
- Full-time
- Care plans
- Leadership
- Communication skills
Quick Apply
13d
Casual Educator - Seaford Area
Green Leaves Early Learning Centres —Seaford Heights SA
- Rotating roster
- First Aid Certification
- Employee discount
Quick Apply
Senior Case Manager
DXC Technology —Greater Adelaide SA
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
12d
Personal Care Assistant - PCA
Nurse Next Door Home Care Services —Wayville SA
- Caregiving
- Care plans
Clinical Care Coordinator & Nurse Mentor (PM)
Infinite Aged Care —Christies Beach SA
- Full-time
- Computer skills
- Care plans
- Leadership
- Employee assistance program
- Employee discount
Hospital Cleaner
ISS —Greater Adelaide SA
- Part-time
- Management
WHS Manager
NEX Building Group —Keswick SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Care Manager
Bolton Clarke —Greater Adelaide SA
- Full-time
- Care plans
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Workers Compensation Case Manager
DXC Technology —Greater Adelaide SA
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
12d
Food Service Assistant
ISS —Greater Adelaide SA
- Part-time
- Management
Payroll Officer
SkyCity Entertainment Group —Greater Adelaide SA
- Full-time
- Microsoft Excel
- Commuter assistance
- Health insurance
Injury Management Specialist
EML —Greater Adelaide SA
- Full-time
- Nursing
- Bachelor's degree
- In-person
- Work from home
- Parental leave
Program Manager
UnitingSA —Greater Adelaide SA
- Full-time
- Management
- Psychology
- Social Work
- Annual leave
- Employee assistance program
Clinical Nurse Leader
Bolton Clarke —Greater Adelaide SA
- Full-time
- Care plans
- Nursing
- Health insurance
- Employee assistance program
Consultant / Head of Unit - Child Protection Services
SA Health —Greater Adelaide SA
- $377,429 - $848,152 a year
- Part-time
- Paediatrics
- Leadership
- Communication skills
Business Partner
Commercial Motor Vehicles Pty Ltd. —Wayville SA
- Full-time
- Microsoft Office
- Bachelor's degree
- Psychology
Quick Apply
Lawyer to Associate, Insurance
Sparke Helmore Lawyers —Greater Adelaide SA
- Full-time
- Management
Registered Nurse and Enrolled Nurse
Nurse Next Door Home Care Services —Wayville SA
- CPR Certification
- Management
- First Aid Certification

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APS 4 Service Desk Officer

Department of Veterans' Affairs -
Greater Adelaide SA

Apply Now

Job Details

$85,610 - $91,309 a year
14 days ago

Qualifications

Jira
Salesforce

Full Job Description

Location: Adelaide, SA – Brisbane, QLD – Canberra, ACT - Melbourne, VIC
Salary Range: $85,610 - $91,309 + Attractive Superannuation
This vacancy has been identified to participate in VetPaths

Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is achieved through providing client centered, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.

The Business Operations Branch provides administrative and business support to Open Arms counselling services and the Division.

This role is responsible for the day-to-day operations of Open Arms’ Case Management System (CMS) Support Helpdesk (the Helpdesk). The Helpdesk services all Open Arms staff and external Outreach Provider Contractors in relation to technical issues and queries about the CMS (Salesforce).

This role reports directly to the Service Desk Team Leader and is a critical role for Open Arms, given the centrality of the system to almost all Open Arms services.

DUTIES

As an APS 4 Service Desk Officer you will be required to

Supervise the running of routine reports and quality assure report output
Assist in the documenting of processes and procedures for routine and ad hoc reports
Identify and support the training needs of staff in the Helpdesk.
Assist in escalated system tickets/issues and escalate to technical and non-technical staff as required.
Create and update manuals and Service Desk task cards when needed in collaboration with the team, including general overview, Outreach and billing processes, invoicing and all records management processes on the system
Check billing invoices for system errors and data errors
Identify and implement business improvements and system changes
Create new worker profiles in-system
Provide CMS access to staff and contractors
Respond to password queries and process queries and assist CMS users with issues in the system
Monitor team inboxes and JIRA to prioritise queries and respond accordingly
Make changes to worker profiles in-system as needed
Respond to other tickets/system queries as raised, or escalate if required.

ELIGIBILITY

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
Aboriginal and Torres Strait Islander peoples
People with disability
People who identify as LGBTQIA+
People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.

Apply Now

Refine Your Search

leader support worker jobs in hackham west sa

APS 4 Service Desk Officer

Senior Dangerous Goods Officer

Clinical Team Leader - Residential Aged Care

Casual Educator - Seaford Area

Senior Case Manager

Personal Care Assistant - PCA

Clinical Care Coordinator & Nurse Mentor (PM)

Hospital Cleaner

WHS Manager

Care Manager

Workers Compensation Case Manager

Food Service Assistant

Payroll Officer

Injury Management Specialist

Program Manager

Clinical Nurse Leader

Consultant / Head of Unit - Child Protection Services

Business Partner

Lawyer to Associate, Insurance

Registered Nurse and Enrolled Nurse

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