In-Demand Programs lead Jobs in Fyshwick, Act

Incident & Service Management Lead
Telstra —Canberra ACT
- Full-time
- Management
- Communication skills
2d
AEE1 Executive Officers to First Assistant Director-General (APS EL1 equivalent)
ASIO —Canberra ACT
- $141,066 - $157,637 a year
- Administrative experience
- In-person
- AI
- Annual leave
- Employee assistance program
12d
Rehabilitation Case Manager, Employee Relations and Wellbeing
Australian Electoral Commission —Canberra ACT
- $88,834 - $96,848 a year
- Full-time
- Management
- No degree
- Organisational skills
- Employee assistance program
11d
Unit Manager - Bimberi Youth Justice Centre | Full-time Permanent
Health and Community Services —Canberra ACT
- $102,657 - $116,592 a year
- Weekend availability
- Management
- First Aid Certification
7d
Government Affairs and Public Policy Manager
Google —Canberra ACT
- Full-time
- Research
- Bachelor's degree
- No degree
Delivery Manager
Accenture —Canberra ACT
- Full-time
- Management
- Agile
- Leadership
- Parental leave
Director, Workplace Resolution and Support | Full-time Temporary
City and Environment —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
- Communication skills
- Employee assistance program
1d
Security Operations Center Lead (Sr Mgr–Sr Analyst)
Accenture —Canberra ACT
- Full-time
- Customer service
- Communication skills
- On-the-job training
- Parental leave
6d
Tech Lead - Contract or Permanent
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
Quick Apply
Assistant Front Office Manager (Full Time)
Ovolo Group —Acton ACT
- Full-time
- Management
- Customer service
- Leadership
Project Coordinator
Willyama Services Pty Limited —Canberra ACT
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Casual Retail Sales Associate, Multi Site - Queanbeyan
Amplifon —Queanbeyan NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick Apply
1d
Security Operations Lead
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Communication skills
- Parental leave
Associate Service Technician (24/7 Shift)
CDC Data Centres —Fyshwick ACT
- $102,000 a year
- Microsoft Office
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Educator - Educational Leader
Goodstart Early Learning —Canberra ACT
- Full-time
- University
- Education
- Bachelor's degree
- Travel reimbursement
- Parental leave
Senior Client Executive
NetApp —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Business development
- Analysis skills
- Annual leave
- Employee assistance program
MEL and MIS Lead | Australia Pacific Leaders Program (APLP)
Abt Global —Canberra ACT
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
10d
Retail Sales Associate, Multi Site - Queanbeyan
Amplifon —Queanbeyan NSW
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Employee assistance program
Quick Apply
1d
Cleaning Supervisor - Environmental Cleaning Service | Full-time Permanent
Canberra Health Services —Canberra ACT
- $85,255 - $89,952 a year
- Full-time
- Cleaning
- Communication skills
- Employee assistance program
3d
Assistant Director Strategic Planning - Bushfire | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
7d

I want to receive the latest job alert for programs lead in fyshwick, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

programs lead jobs near fyshwick, act

Incident & Service Management Lead

Telstra -
Canberra ACT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Management
Incident management
IT service management
ITIL
Communication skills
High availability

Full Job Description

Employment Type

Permanent

Closing Date

17 June 2026 11:59pm

Job Title

Incident & Service Management Lead

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity

We are looking for an experienced Incident & Service Management Lead to join our Defence Managed Services team. In this pivotal role, you will own the end-to-end incident lifecycle, ensuring high-priority incidents are managed efficiently, service commitments are met, and continuous improvement is embedded across operations.

You will play a key leadership role during major incidents, collaborating with technical teams and stakeholders to drive swift resolution while maintaining clear and structured communication.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and service
Recognition of prior service for recent defense members; carry over of long service leave to Telstra
4 weeks paid defense leave for Defense Reserve members

Candidates must be Australian Citizens with an NV1 security clearance and willing to obtain NV2 security clearance if required. This role requires obtaining and maintaining NV1 clearance.

This is a permanent full-time role.

Location: Canberra (On-site), 24/7 roster environment, including after-hours support

What You’ll Do

Telstra Enterprise - Enterprise Operations is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfillment, customer support, and service delivery.

Key Responsibilities

Incident Lifecycle Management
Lead the end-to-end management of incidents from escalation through to resolution, ensuring timely and effective outcomes.
Major Incident Leadership
Coordinate technical resources during critical incidents and provide clear, consistent communication to stakeholders.
Stakeholder Engagement
Build strong relationships with internal teams (Service Desk, Delivery, Projects, Assurance) and external stakeholders including Defence, ICTOPS, JCW, and vendors.
Aged & Priority Ticket Management
Monitor and manage ticket queues, prioritising based on business impact and proactively escalating risks to avoid SLA breaches.
Jeopardy & Risk Management
Identify incidents at risk of breaching SLAs and implement mitigation strategies to minimise disruption.
Continuous Improvement
Drive service enhancements and operational improvements to uplift service quality and performance.
Reporting & Documentation
Maintain accurate records, produce incident and exception reports, and ensure documentation is current and audit-ready.
Post-Incident Reviews
Lead post-incident reviews, capturing learnings and embedding improvements across the team.
Resource & Capacity Planning
Partner with leadership to ensure adequate resourcing, coverage, and operational resilience.
Compliance & Risk
Ensure adherence to regulatory, compliance, safety, and environmental requirements.
Customer Focus
Maintain strong customer engagement and ensure commitments are consistently met.

About You

You are a proactive and resilient leader with a strong background in incident and service management within complex, high-availability environments.

Key experience includes:

Proven experience in Incident Management / Major Incident Management (ITSM environment)
Strong understanding of SLA/KPI management and service delivery frameworks (e.g. ITIL)
Experience working in Defence, government, or highly regulated environments (highly regarded)
Ability to lead during high-pressure situations with clear decision-making
Strong stakeholder management and communication skills
Experience managing aged tickets, service risks, and operational reporting
Comfortable working in a 24/7 roster environment, including after-hours support

Apply Now

Refine Your Search

programs lead jobs in fyshwick, act

Incident & Service Management Lead

AEE1 Executive Officers to First Assistant Director-General (APS EL1 equivalent)

Rehabilitation Case Manager, Employee Relations and Wellbeing

Unit Manager - Bimberi Youth Justice Centre | Full-time Permanent

Government Affairs and Public Policy Manager

Delivery Manager

Director, Workplace Resolution and Support | Full-time Temporary

Security Operations Center Lead (Sr Mgr–Sr Analyst)

Tech Lead - Contract or Permanent

Assistant Front Office Manager (Full Time)

Project Coordinator

Casual Retail Sales Associate, Multi Site - Queanbeyan

Security Operations Lead

Associate Service Technician (24/7 Shift)

Senior Educator - Educational Leader

Senior Client Executive

MEL and MIS Lead | Australia Pacific Leaders Program (APLP)

Retail Sales Associate, Multi Site - Queanbeyan

Cleaning Supervisor - Environmental Cleaning Service | Full-time Permanent

Assistant Director Strategic Planning - Bushfire | Full-time Temporary with a Possibility of Permanency

I want to receive the latest job alert for programs lead in fyshwick, act

Related Searches

Explore jobs in more locations

Employment Type

Closing Date

Job Title

Job Description

Job Seeker Tools

Employer Tools

Browse

Stay Connected