General Manager
Location: Hybrid – Office (Fairfield NSW) & Remote
Reports To: Director
Employment Type: Full-Time
About Tram Assist and Care
Tram Assist and Care is a registered disability and community services provider committed to delivering high-quality, person-centred supports that empower participants to achieve their goals and live independently. We are dedicated to maintaining the highest standards of compliance, safety, and service excellence.
Position Overview
The General Manager is responsible for the overall leadership, operational management, and strategic direction of Tram Assist and Care. The role oversees service delivery, workforce management, compliance, financial performance, quality assurance, and business growth to ensure the organisation continues to provide safe, effective, and participant-focused services.
The General Manager works closely with the Director and leadership team to drive organisational performance, maintain regulatory compliance, and foster a positive workplace culture.
Key Responsibilities Leadership and Strategic Management
- Provide leadership and direction across all areas of the organisation.
- Develop and implement strategic plans aligned with organisational goals.
- Promote a culture of accountability, continuous improvement, and participant-focused service delivery.
- Lead organisational change initiatives and business growth strategies.
Operations Management
- Oversee day-to-day operations and service delivery across all programs.
- Ensure services are delivered efficiently, safely, and in accordance with participant needs.
- Monitor operational performance and implement improvements where required.
- Manage resources to achieve organisational objectives.
Compliance, Governance and Risk
- Ensure compliance with NDIS Practice Standards, NDIS Code of Conduct, Aged Care requirements, and relevant legislation.
- Lead audit preparation, quality assurance activities, and continuous improvement initiatives.
- Oversee incident management, complaints handling, safeguarding practices, and risk management frameworks.
- Develop, review, and implement policies and procedures.
Financial Management
- Manage organisational budgets, financial reporting, and resource allocation.
- Monitor financial performance and identify opportunities for cost efficiencies.
- Support business sustainability through effective financial planning and forecasting.
Workforce Leadership
- Lead, mentor, and develop managers and employees.
- Oversee workforce planning, recruitment, onboarding, and performance management.
- Ensure compliance with SCHADS Award, Fair Work requirements, and employment legislation.
- Foster a positive workplace culture focused on engagement and professional development.
Stakeholder Engagement
- Build and maintain strong relationships with participants, families, staff, regulators, community organisations, and external stakeholders.
- Represent the organisation in meetings, audits, community forums, and industry networks.
- Support participant engagement and feedback processes.
Quality and Continuous Improvement
- Monitor service quality and participant outcomes.
- Analyse organisational performance data and prepare reports for management.
- Lead continuous improvement projects and quality initiatives.
Essential Requirements Qualifications
- Diploma or Degree in Business, Management, Community Services, Nursing, Human Resources, or a related field.
Experience
- Minimum 1 year of management experience.
- Experience within NDIS, Aged Care, Health, or Community Services environments.
- Demonstrated experience leading teams and managing service delivery.
Knowledge and Skills
- Leadership and people management.
- Strategic planning and organisational development.
- Financial management and budgeting.
- NDIS and Aged Care compliance knowledge.
- Governance and risk management.
- Communication and stakeholder engagement.
- Operational management and service delivery oversight.
- Workforce planning and performance management.
- Policy development and implementation.
- Incident and complaints management.
- Strong computer literacy and administration skills.
- Excellent report writing and presentation skills.
Desirable Requirements
- Bachelor's Degree or higher qualification.
- Leadership and Management qualification.
- Senior management experience.
- Audit and compliance management experience.
- Human Resources experience.
- Business development and growth strategy experience.
- Project management experience.
- Experience with CRM, rostering, and client management systems.
- Knowledge of NDIS registration and audit processes.
- Knowledge of industrial relations, SCHADS Award, and Fair Work requirements.
- Vietnamese Speaking.
Mandatory Checks and Licences
The successful candidate must have:
- Australian working rights.
- NDIS Worker Screening Clearance.
- Working with Children Check.
- National Police Check.
- Current Driver Licence.
- Access to a reliable, roadworthy, and insured vehicle.
Key Performance Indicators
- Compliance with NDIS and legislative requirements.
- Achievement of organisational strategic objectives.
- Financial performance against budget.
- Positive participant satisfaction outcomes.
- Successful audit outcomes.
- Workforce engagement and retention.
- Effective incident and risk management.
- Continuous improvement and quality outcomes.
Why Join Tram Assist and Care?
- Opportunity to lead a growing community services organisation.
- Meaningful work supporting people to achieve their goals.
- Collaborative and supportive leadership team.
- Professional development and career growth opportunities.
- Flexible hybrid working arrangements.
Tram Assist and Care is committed to providing a safe, inclusive, and respectful workplace and encourages applications from diverse backgrounds.
Pay: $110,000.00 – $140,000.00 per year
Work Location: Hybrid remote in Fairfield NSW 2165
