HR Systems & Process Team Manager -
Application closing date Friday, June 19th, COB
Parramatta CBD | Hybrid Working (3 Days Office / 2 Days Home)
Lead the systems that support thousands of employees to do their best work.
At Uniting, we're transforming the way our people experience work. As one of Australia's largest and most progressive not-for-profit organisations, we support more than 12,000+ employees and volunteers who make a difference in the lives of people and communities every day.
We're looking for an experienced HR Systems & Process Team Manager to lead the operational management, governance, support, and continuous improvement of our HR systems, with a primary focus on Dayforce (myPATH) and its associated integrations.
This is a newly created leadership role that offers the opportunity to shape service delivery, drive process improvement, and influence the future direction of HR technology across the organisation.
About the Role
Reporting to the HR Systems & Business Solution Lead, you'll be responsible for the effective operation, governance, and continuous improvement of Uniting's HR systems landscape.
You'll lead a small specialist team and oversee the delivery of Tier 2 HR systems support, ensuring employees and leaders receive a high-quality service experience while maintaining strong governance, data integrity, and system performance.
Working closely with People Experience, Digital teams, HR specialists, and business stakeholders, you'll identify opportunities to simplify processes, improve user experience, and maximise the value of our HR technology investments.
What You'll Be Doing
Lead HR Systems Service Delivery
- Manage Tier 2 HR systems support and helpdesk operations
- Monitor service levels, ticket management, and escalation pathways
- Identify trends and recurring issues to drive sustainable improvements
- Ensure a consistent, high-quality support experience for users
Oversee HR Systems Governance
- Maintain oversight of Dayforce administration, workflows, integrations, and user access
- Ensure compliance with governance frameworks, policies, and audit requirements
- Monitor system performance, risks, incidents, and data quality
- Support configuration governance aligned to best practice principles
Drive Continuous Improvement
- Lead initiatives that improve HR systems and people processes
- Analyse system usage, service trends, and stakeholder feedback
- Simplify, standardise, and automate processes where possible
- Promote adoption of Dayforce best practice and "adopt not adapt" approaches
Support Change and Release Delivery
- Partner with HRIS specialists on system enhancements and upgrades
- Oversee testing, release readiness and implementation activities
- Coordinate change delivery across People Experience, Digital, and business teams
Leverage Data and Insights
- Oversee HR reporting, dashboards, and analytics outputs
- Ensure data accuracy and integrity across systems
- Use insights to inform priorities, performance, and continuous improvement initiatives
Lead and Influence
- Lead, coach, and develop the HR Systems & Process Analyst team
- Build strong stakeholder relationships across HR, Digital, and operational teams
- Act as a trusted advisor on HR systems service delivery and improvement opportunities
About You
You'll be a systems-focused leader who enjoys solving complex problems, improving user experiences, and building effective partnerships across an organisation.
You'll bring:
- Demonstrated experience managing or administering HRIS platforms within a medium to large organisation
- Strong experience leading Tier 2 systems support or shared services functions
- Proven success driving continuous improvement across systems, processes or service delivery environments
- Sound knowledge of HRIS governance, data management, and system administration
- Experience supporting system testing, releases, and change initiatives
- Strong analytical, problem-solving, and decision-making capability
- Excellent stakeholder engagement and communication skills
- Strong organisational skills and the ability to manage competing priorities
- Advanced Microsoft Office skills, particularly Excel
Highly Regarded
- Experience supporting or implementing Dayforce
- Experience within HR, People Experience or shared services environments
- Knowledge of SharePoint or knowledge management platforms
- Exposure to Lean, continuous improvement or process optimisation methodologies
About Uniting
At Uniting, we believe in taking real action to create a better future for people and communities. We celebrate diversity, welcome different perspectives, and are committed to creating an inclusive workplace where everyone belongs.
When you join Uniting, you'll be part of an organisation that values imagination, respect, compassion, and bold thinking — because changing lives requires all of us.
Join us and help shape the future of HR systems and employee experience at Uniting. Apply today.
How to apply
Please send your CV and Cover letter via the job advertisement platform, as this ensures accurate tracking of your application.
For more information, including a copy of the comprehensive position description, please contact Louise Massie at [email protected]
Who is Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being, and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, clients, and communities we serve.
Note: Employment with Uniting is subject to satisfactory background checks, including a national Police check, Working with Children check, Working with Vulnerable People check, and reference checks.
