In-Demand Service desk analyst Jobs in Alexandria, Nsw

Service Desk Analyst
Mills Oakley —Sydney NSW
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
14d
Operational Risk Analyst | Commodities & Global Markets
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Liquidity Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
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Software Engineer
GBST —Sydney NSW
- Full-time
- Hybrid work
- Management
- DevOps
- SQL
- Parental leave
- Employee assistance program
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DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- Leadership
- Parental leave
- Employee assistance program

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Service Desk Analyst

Mills Oakley -
Sydney NSW

Apply Now

Job Details

Full-time
14 days ago

Benefits

Employee assistance program
Referral program
Insurance services

Qualifications

Microsoft Office
IT support
Help desk

Full Job Description

We are seeking a Service Desk Analyst with level 1 and 2 experience to join our Sydney office on a full-time basis.

About Us

Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 6 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos. Mutual trust and respect are at the heart of everything we do.

The Role

The IT Service Desk Analyst reports to the Service Desk Manager. The IT Service Centre is a national team, and we are looking for a new team member to join our ranks in the Sydney office.

The IT Service Desk Analyst is responsible for the provision of timely and proficient IT support to the firm’s Partners and employees.

In this role, you will be required to ensure that superior customer service and technical support is provided to all Partners and employees. This involves excellent communication and strong IT service management to ensure that all IT issues are resolved efficiently and effectively.

Your Day

The law firm technology stack includes computer systems, with an emphasis on legal technology including document management and practice management systems, Windows 10 and 11, Office 365, audio visual conferencing, Apple devices and communications networks.

Duties will include, but are not limited to:

Provide level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT services and equipment;
Effective management and documentation of incidents and service tickets following ITIL best practices in accordance with Mills Oakley service management SLAs;
Participating in problem management initiatives, technical troubleshooting, and problem resolution;
Various technology tasks: upgrades, rollouts, documentation, floor walking, office moves, etc;
Meeting room support; audio visual and video conferencing setup and assistance; and
Hardware support and asset management.

Your Clients

Your key clients will be internal Partners and employees of Mills Oakley, where you'll be helping with any problems and queries regarding the use of IT hardware, software and other equipment.

Who We Are Looking For

A minimum of 1 year of experience in a similar IT support/helpdesk role or MSP environment;
A qualification in IT, Computer Science, or a related field;
Good knowledge of Windows 10 and 11, and Microsoft 365, with a keen interest in developing your skills further;
Comfortable working independently and eager to take initiative, especially in a dynamic, fast-paced environment;
Able to juggle multiple tasks and stay calm under pressure;
A natural communicator who enjoys helping others and providing friendly, professional support; and
A logical thinker with an eye for problem-solving.

What We Offer

We take a collaborative approach to your learning & development, giving you the personal attention and unique opportunities required to help you realise your full potential. We are committed to your health and well-being and offer a multitude of employee benefits including:

Dress for your day;
Discounted health insurance;
Employee Assistance Program;
Discounts to gyms and studios across Australia;
Study and exam leave;
Competitive referral bonus; and
Other amazing perks!

All applications must include a CV and Cover Letter addressed to the Talent Acquisition team and submitted online via our Careers page.

Job Details

Location :

Sydney

Work Type :

FullTime

Post Date :

26-05-2026

Reference :

449

Apply Now

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service desk analyst jobs in alexandria, nsw

Service Desk Analyst

Operational Risk Analyst | Commodities & Global Markets

Liquidity Analyst

Software Engineer

Workers’ Compensation Delivery Lead

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