In-Demand Technical recruiter Jobs in Perth, Wa

Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
4d
Automotive Service Technicians - Hiring at all experience levels
Tesla —Osborne Park WA
- Full-time
- Mechanic experience
Customer Support Consultant
RPMGlobal —Perth WA
- Full-time
- Analysis skills
- Communication skills
Quick Apply
4d
Customer Support Team Lead
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
5d
Technical Director Project Management
Mott MacDonald —Perth WA
- Full-time
- Agile
Land Surveyor
Jacobs —Perth WA
- Full-time
- Communication skills
- Parental leave
Service Advisor, O'Connor
Tesla —O'Connor WA
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Project Manager
Mott MacDonald —Perth WA
- Full-time
1d
Service Advisor, Osborne Park
Tesla —Osborne Park WA
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Business Development Manager
Denver —West Leederville WA
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Business Manager
Main Roads WA —East Perth WA
- $129,635 - $152,832 a year
- Full-time
- Leadership
14d
Principal Environmental Scientist / Engineer (Contaminated Land)
Stantec —Perth WA
- Full-time
- Office
- In-person
- Relocation assistance
- Work from home
2d
Business Development Manager
Denver Technology —West Leederville WA
- $130,000 - $150,000 a year
- Full-time
- CRM software
- Management
- Sales
Sales Advisor, O'Connor
Tesla —O'Connor WA
- Weekend availability
- Sales
- Communication skills
Defence Design Manager
Mott MacDonald —Perth WA
- Part-time
- Agile
Civil Engineer
Arup —Perth WA
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Profit sharing
- Parental leave
Mechanical Lead - Resources
Jacobs —Perth WA
- Part-time
- Hybrid work
- Engineering
- Parental leave
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Perth WA
- Microsoft Powerpoint
- Microsoft Excel
- Management
Vehicle Service Technician, O'Connor
Tesla —O'Connor WA
- Full-time
- Mechanic experience
Engineer Structures Design
Main Roads WA —East Perth WA
- $135,725 - $159,762 a year
- Full-time
- Civil Engineering
- Communication skills
9d

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Customer Support Team Lead

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

ITIL Certification
Management
Computer Science
Software troubleshooting
Sales
Administrative experience
Bachelor's degree
Business Administration
Application support
Leadership
Communication skills
Information Technology

Full Job Description

About the Role

We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers.

This is a permanent full-time position in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business.

Candidates with prior experience in RPM’s software or mining software applications will be highly regarded.

Key Responsibilities

Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment.

Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance.

Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively.

Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery.

Monitor and analyse support metrics to identify trends and areas for improvement.

Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience.

Conduct regular training sessions to keep the team updated on product knowledge and customer service skills.

Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Prepare and present reports on team performance and customer feedback to senior management.

About You

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.

3 years experience in customer support, with at least 1 year in a leadership role.

Strong technical knowledge of software applications and troubleshooting.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Proven ability to lead and motivate a team in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.
Ability to proactively takes ownership of tasks and drive them to successful completion
Familiarity with ticket management software.

ITIL certification and experience preferable.

Exposure to the mining industry would be highly regarded.
Strong command of the English language in both verbal and written form
Must have the legal right to work in Australia

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

technical recruiter jobs in perth, wa

Customer Support Team Lead

Automotive Service Technicians - Hiring at all experience levels

Customer Support Consultant

Customer Support Team Lead

Technical Director Project Management

Land Surveyor

Service Advisor, O'Connor

Project Manager

Service Advisor, Osborne Park

Business Development Manager

Business Manager

Principal Environmental Scientist / Engineer (Contaminated Land)

Business Development Manager

Sales Advisor, O'Connor

Defence Design Manager

Civil Engineer

Mechanical Lead - Resources

Infrastructure & Capital Projects – Senior Associate / Manager

Vehicle Service Technician, O'Connor

Engineer Structures Design

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