In-Demand data governance analyst Jobs in melbourne, vic

Channel Optimisation Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- On-the-job training
13d
Product Integrity Analyst, Calculations
Link Group —Docklands VIC
- Microsoft Excel
- Data analysis skills
- SQL
- Parental leave
- Employee assistance program
9d
Senior Risk Analyst, Technology
PEXA Group —Melbourne VIC
- Hybrid work
- Analysis skills
Quick Apply
14d
BY TMS Business Analyst
Tata Consultancy Services —Melbourne VIC
Strategy Analyst
Iress Limited —Melbourne VIC
- Weekend availability
- Hybrid work
- Google Suite
- Microsoft Excel
- Analysis skills
- Parental leave
- Gym membership
8d
Data Services Analyst
Centorrino Technologies —Hampton VIC
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Quick Apply
Analyst - Investment Analytics
Health Employees Superannuation Trust Australia —Melbourne VIC
- Azure
- SQL
- AWS
- Parental leave
- Employee assistance program
14d
Implementation Lead, AI & Automation
Link Group —Docklands VIC
- Hybrid work
- Financial services
- AI
- Communication skills
- Parental leave
- Employee assistance program
13d
Online Product Support Analyst
Link Group —Docklands VIC
- Customer service
- Microsoft Office
- Communication skills
8d
Lead Risk Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- AI
- Work from home
Senior Strategy and Insights Analyst
Scope (Aust) —Carlton VIC
- Full-time
- Data analysis skills
- SQL
- Agile
- Fuel discount
7d
Senior Business Analyst - Data Management
RMIT University —Melbourne VIC
- $121,213 - $136,507 a year
- Full-time
- Hybrid work
- University
- Working with children
- Communication skills
19h
Business Analyst – Alpha Data Platform, Charles River Development, AVP
State Street —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
Policy Analyst - Melbourne
MedHealth —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Research
Quick Apply
Consultant, Project Delivery / Business Analyst
NAB —Melbourne City Centre VIC
- Full-time
Project Manager - Operational Planning
Forensicare Careers —Fairfield VIC
- $148,522 a year
- Full-time
- Hospital experience
6d
UNO Program - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Accounting
1d
Senior Risk & Controls Analyst, Line 1
Latitude Financial Services —Melbourne VIC
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
SuccessFactors Analyst (12 month FTC)
Kmart —Chadstone VIC
- Contract
- Analysis skills
- AI
- Parental leave
Portfolio Data Analyst (Accounting), Engage Data
HUB24 —Melbourne VIC
- Full-time
- SQL
- Financial services

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data governance analyst jobs near melbourne, vic

Channel Optimisation Analyst

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time
13 days ago

Benefits

On-the-job training

Qualifications

Customer service
Administrative experience
Analysis skills
Presentation skills
Communication skills
Negotiation
Time management

Full Job Description

As a Channel Optimisation Analyst, you’ll be at the forefront of Customer Care technology. Putting your creative skills to use, you’ll have the opportunity to work with stakeholders to help realise their technology aspirations to help drive customer and agent experience improvements across our core platforms.

You’ll get the opportunity to design and develop solutions, uplift platform capabiltiy, experiment with new features and enhancements and be part of a diverse and supportive team. You’ll get on-the-job system and Agile training to help support your development and growth.

Forming part of the Shared Services team, the Channel Optimisation Team is a small team focused on building out and enhancing platform capability. You’ll be one of 4 team members (including the Channel Optimisation Leader) dedicated to advancing our technology capability. The team is highly motivated and passionate about improving customer experience and will provide an open, friendly and supportive learning environment for anyone looking to try their hand in this space.

What will you contribute to?

Responsible for the ongoing maintenance and uplift of Customer Care Customer platforms such as Zendesk and IngeniousAI.
Identify opportunities to uplift improve/functionality on Customer Care platforms.
Drive digital deflection/self-service migration through the use of tools such as Help Centre and Bot.
Provide platform performance and experience insights to stakeholders to assist with driving customer experience improvements.
Develop and monitor platform controls to ensure adequate management of system performance and risk mitigations.
Develop and maintain reporting to support business process and stakeholder requirements.
Drive best practice platform development using Agile methodology, including implementation and management of platform governance.
Work closely with key stakeholders to ensure impacts to customers, people, process, policy and technology are properly assessed and managed in an effective manner.
Facilitate problem resolution action planning workshops with designated functional units.
Partner with key stakeholders to understand their objectives and work collectively to deliver desired outcomes.

What you’ll bring:

Analytical skills - ability to analyse large amounts of information and clearly articulate issues, root cause and solutions, taking a data and fact based approach
Active listening skills - ability to comprehend, retain and respond to information
Questioning skills - ability to utilise a range of opened and closed end questions to gather the necessary amount of information required for effective decision making
Decision making skills - ability to use facts to consider a range of possible solutions to deliver the most appropriate resolution
Negotiating skills - ability to negotiate outcomes in challenging situations with potentially change resistant stakeholders
Written and verbal communication skills - ability to communicate (sometimes complex information) in a compelling manner with excellent interpersonal skills at all levels
Presentation skills - ability to summarise key information and present to internal forums and key stakeholders
Prioritisation and time management skills – proven ability to plan and prioritise self and others to achieve maximum impact for the customer and project objectives while meeting SLA's
Coaching skills - ability to build relationships, challenge thinking, provide feedback and support to peers across teams to increase effectiveness and drive positive results
Administrative skills: ability to maintain and update records diligently and accurately, with regulatory awareness and the ability to comply

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

Apply Now

Refine Your Search

data governance analyst jobs in melbourne, vic

Channel Optimisation Analyst

Product Integrity Analyst, Calculations

Senior Risk Analyst, Technology

BY TMS Business Analyst

Strategy Analyst

Data Services Analyst

Analyst - Investment Analytics

Implementation Lead, AI & Automation

Online Product Support Analyst

Lead Risk Analyst

Senior Strategy and Insights Analyst

Senior Business Analyst - Data Management

Business Analyst – Alpha Data Platform, Charles River Development, AVP

Policy Analyst - Melbourne

Consultant, Project Delivery / Business Analyst

Project Manager - Operational Planning

UNO Program - Expression of Interest

Senior Risk & Controls Analyst, Line 1

SuccessFactors Analyst (12 month FTC)

Portfolio Data Analyst (Accounting), Engage Data

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