Most people in superannuation see one organisation. At MUFG Retirement Solutions, we see how the entire system operates.
We run many of the operational systems behind Australia’s retirement industry — supporting super funds with administration, member services, payments and regulatory reporting. That means solving complex problems across operations, regulation, technology and workforce risk at national scale.
This role sits right in the middle of that complexity. This role is also an individual Contributor Role.
We’re looking for an experienced EHS Lead to manage complex workplace matters where conduct, wellbeing, psychosocial safety and capacity for work overlap. This is not a policy-only or purely advisory ER role. It’s a hands-on role focused on navigating difficult, high-impact situations with sound judgement, pragmatism and resilience.
You’ll work closely with leaders, People Partners and Health & Safety to manage sensitive matters fairly, consistently and in line with employment legislation and organisational policy.
What you’ll be doing
You’ll lead complex employee relations matters end-to-end, including:
- Workplace grievances, misconduct and disciplinary matters
- Psychosocial safety and workplace behavioural concerns
- Cases involving illness, injury or reduced capacity for work
- Workplace investigations, including interviews, evidence gathering and findings
- Supporting leaders through difficult people situations with practical coaching and guidance
- Reviewing medical and functional capacity information to support employment decision-making
- Managing overlapping conduct, performance and wellbeing matters
- Supporting consistent governance, documentation and risk management practices
This role is highly collaborative, highly autonomous and highly trusted. You’ll need to balance empathy with accountability and make sound decisions in complex situations where there often isn’t a perfect answer.
What you’ll bring
We’re less focused on industry background and more interested in the type of environments you’ve operated in. You may come from healthcare, frontline operations, logistics, retail, government, contact centres or other operationally complex environments where psychosocial safety, employee wellbeing and workforce risk are part of day-to-day reality.
You’ll bring:
- Strong experience managing complex ER matters end-to-end
- Exposure to psychosocial safety, illness/injury or capacity-for-work matters
- Experience leading investigations and managing sensitive workplace situations
- Sound understanding of employment law, workplace legislation and HR/ER frameworks
- Strong judgement and emotional intelligence
- The ability to influence leaders and operate calmly under pressure
A practical, balanced approach — not overly theoretical or black-and-white
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Why join us
This is an opportunity to work inside one of Australia’s most operationally complex and systemically important industries.
If you’re someone who thrives in complexity, can navigate difficult situations with maturity and pragmatism, and wants to do meaningful work beyond traditional ER, we’d love to hear from you.
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Background Checks
Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our People function is dedicated to fostering positive outcomes for our team, clients, and communities. We develop strategic initiatives to make MUFG Pension & Market Services a place where people can belong, thrive, and succeed together. Our services cover engagement and wellbeing, recruitment, HR operations, payroll, health & safety, remuneration and benefits, HR systems and reporting, and business partnering.
We promote an inclusive culture where differences are valued, and we support flexible working. Diversity drives innovation, which in turn drives growth.
Join MUFG Pension & Market Services and help us achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
