In-Demand records clerk Jobs in sydney, nsw

Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Customer service
- Case management
- Communication skills
8d
Administration/Accounts Officer
Maroota Sandstone Quarry —Leichhardt NSW
- $28 - $35 an hour
- Microsoft Excel
- Administrative experience
- Front desk
Quick Apply
Mediation Organiser
NSW Department of Communities and Justice —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Administrative experience
1d
Mediation Organiser
Legal Aid Commission, Office of the —Sydney NSW
- $84,659 - $92,701 a year
- Temporary
- Administrative experience
1d
Executive Coordinator
Office of Sport —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Working with children
- Organisational skills
- Communication skills
- Employee assistance program
13d
Executive Assistant
Treasury —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Parental leave
4d
Team Leader
NSW Police Force —Parramatta NSW
- $99,938 - $110,271 a year
- Full-time
12d
Chaplaincy Coordinator
NSW Police Force —Surry Hills NSW
- $113,574 - $125,720 a year
- Full-time
2d
Executive Support Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Hybrid work
- Agile
- AI
6d
Executive Assistant - Identified
Department of Education —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Opportunities for advancement
12d
Senior Executive Assistant
Australian Museum —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Management
- Microsoft Office
- Communication skills
8h
Records Manager
NSW Department of Communities and Justice —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Parental leave
- Employee assistance program
2d
Lead Host
Art Gallery of NSW —Sydney NSW
- Up to $76,872 a year
- Part-time
2d
Business Analyst
NSW Department of Communities and Justice —Parramatta NSW
- $113,574 - $125,720 a year
- Full-time
- Analysis skills
- Employee assistance program
8d
Ward Clerk
Wyvern Private Hospital —Terrey Hills NSW
- Management
- Customer service
- Microsoft Office
Business Information Specialist
NSW Trustee and Guardian —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Management
- Parental leave
- Employee assistance program
8d
Senior Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Customer service
- Writing skills
- Analysis skills
8d
Senior Advisor, Change
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- No degree
- Communication skills
7h
Business Information Specialist
NSW Department of Communities and Justice —Parramatta NSW
- $99,938 - $110,271 a year
- Full-time
- Management
- Parental leave
- Employee assistance program
8d
Talent Acquisition Officer
NSW Department of Communities and Justice —Parramatta NSW
- $99,938 - $110,271 a year
- Hybrid work
- Recruiting
- Communication skills
- Employee assistance program
5d

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records clerk jobs near sydney, nsw

Complaint Resolution Officer

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$99,938 - $110,271 a year
8 days ago

Qualifications

Customer service
Case management
Communication skills

Full Job Description

Department of Customer Service

Reference number

req51612

Occupation

Claims Processing, Human Resources and Recruitment, Call Centre Services

Work type

Full-Time

Location

Sydney City

Salary Information

99,938 - 110,271 + superannuation

Closing date

11 June 2026 at 10:00am

Complaint Resolution Officer

(Clerk Grade 5/ — Level 1/Level 2

IRO Engagement and Resolution Team
Grade 5/6 - Salary Range $99,938 to $110,271+ super
Multiple roles available including Temporary (fixed-term) and Ongoing opportunities
Sydney CBD (hybrid). You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

Join the Independent Review Office (IRO) in our new Engagement and Resolution Team

We’re growing our service delivery capability and looking for customer-focused people to join the IRO. These new roles sit across our tiered operating model from first contact triage through to complex complaint investigation, helping people navigate statutory compensation schemes and supporting fair, timely and evidence-based outcomes.

Our tiered service delivery model

Level 1 (First contact): respond to enquiries, complete intake and triage, and guide people to the right pathway.
Level 2 (Resolution): manage lower to moderate complexity complaints end-to-end, gather information, assess responses and drive resolution.
Level 3 (Complex complaints & investigations): handle complex, sensitive and high-risk matters requiring investigation, evidence analysis and defensible outcomes.

Complaint Resolution Officer (Clerk Grade 5/ — Level 1/Level 2

Help people get to resolution. You’ll deliver quality frontline complaint handling and support end-to-end resolution activities across our Level 1/Level 2 service. Working in a structured complaints framework, you’ll assess matters, gather information, analyse responses and communicate outcomes balancing empathy with accuracy, timeliness and procedural fairness.

Manage lower to moderate complexity complaints to resolution, following SOPs, scripts and complaints management tools.
Obtain and record information and documentation from complainants, insurers and stakeholders; maintain accurate, secure records.
Provide advice about entitlements, obligations and complaints/dispute resolution processes, and explain next steps in plain English.
Prepare and issue notices to obtain information; review and assess insurer responses and make recommendations.
Triage more complex matters for referral and support the conduct of complaints and investigations to meet quality and time standards.
Identify issues requiring escalation and contribute to team knowledge and continuous improvement.

What you’ll bring: experience in customer service/case management support or complaints handling, strong written communication, sound judgement, and resilience when supporting distressed or dissatisfied clients.

Why join the IRO?

Meaningful work that supports fairness, transparency and accountability in a values-based environment
Exposure to diverse matters, from first contact problem-solving through to complex investigations.
A supportive team environment with coaching, peer learning and continuous improvement.
Flexible ways of working (as agreed) and access to NSW Government benefits.

Essential requirements & screening

While the role description outlines specific essential requirements, all roles require strong customer service and communication skills, the ability to work with sensitive information, and a commitment to procedural fairness. A satisfactory criminal records check applies. Appointment and ongoing assignment may also be subject to mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies (requirements may vary by role).

How to apply

1.Review the role description.
2.Submit your application via the job listing, including your resume and a brief cover letter outlining your relevant experience and why you’re interested in the IRO.

Diversity, inclusion and accessibility

We welcome applications from people of all backgrounds and lived experiences. If you require an adjustment during the recruitment process, please let us know and we will work with you to support your participation.

Ready to make an impact? Apply now and help shape a service that is person-centred at first contact, effective in resolution, and rigorous in complex complaint handling.

Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation

For enquiries relating to recruitment please contact Tasha Bailey via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Closing Date: 11/06/2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

records clerk jobs in sydney, nsw

Complaint Resolution Officer

Administration/Accounts Officer

Mediation Organiser

Mediation Organiser

Executive Coordinator

Executive Assistant

Team Leader

Chaplaincy Coordinator

Executive Support Officer

Executive Assistant - Identified

Senior Executive Assistant

Records Manager

Lead Host

Business Analyst

Ward Clerk

Business Information Specialist

Senior Complaint Resolution Officer

Senior Advisor, Change

Business Information Specialist

Talent Acquisition Officer

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