In-Demand senior associate manager Jobs in melbourne vic

Senior Service Delivery Manager
Bupa —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Financial services
8d
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Cost Manager/Associate - Data Centres
Turner & Townsend —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Administrative experience
Quick Apply
Senior Consultant to Associate Director, Deal Analytics - Melbourne or Sydney
Alvarez & Marsal —Melbourne VIC
- Azure
- SQL
- Analysis skills
Senior Consultant to Associate Director, Deal Analytics - Melbourne or Sydney
Alvarez and Marsal —Melbourne VIC
- Full-time
- Azure
- SQL
- Analysis skills
Senior Transaction Manager Australia (m/f/d)
RWE Onshore/PV Europe & Australia —Melbourne VIC
- Full-time
- Hybrid work
- English
- Master's degree
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Strategy & Operations Senior Associate – Kraken Distribution
Kraken —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Quick Apply
Patient Safety Associate (Australia)
ProductLife Group —Melbourne VIC
- Contract
- Hybrid work
- Writing skills
- Communication skills
Employment & Incentives - Senior Associate - Melbourne
Pinsent Masons —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
Settlements Manager
Zella Money —Hawthorn East VIC
- From $77,000 a year
- Full-time
- CRM software
- Management
- Administrative experience
Quick Apply
1d
Manager or Associate Director, Valuations - Sydney
Alvarez and Marsal —Melbourne VIC
- Full-time
- AI
- Communication skills
Business Services Senior Manager
Grant Thornton Australia —Melbourne VIC
- Full-time
- Finance
- Business
- Leadership
- Health insurance
- Work from home
Migration Assistant/s
Knowbal Migration and Education —Melbourne VIC
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
6d
Senior Associate - Real Estate – Melbourne
Clayton Utz —Melbourne VIC
- Full-time
- Communication skills
Senior Associate to Principal-level Project Manager - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
Estee Lauder Counter Manager Myer Melbourne
Estee Lauder —Melbourne VIC
- Weekend availability
- Management
- Sales
- Customer service
Manager, National Financial Statement Compilation Centre of Excellence
Grant Thornton Australia —Melbourne VIC
- Full-time
- Finance
- AI
- Accounting
- Work from home
- Parental leave
Audit Manager Learning and Development
NAB —Melbourne City Centre VIC
- Full-time
- AI
Senior Production Associate
PCI Pharma Services —Moorabbin VIC
- Full-time
- ERP systems
- Bachelor's degree
- Manufacturing
Assistant Asset Manager
Barings —Melbourne VIC
- Full-time
- Management
- Analysis skills
- AI

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senior associate manager jobs near melbourne vic

Senior Service Delivery Manager

Bupa -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
8 days ago

Benefits

Insurance services

Qualifications

IT governance
ITIL Certification
Management
IT service management
Analysis skills
Financial services
Leadership
Communication skills

Full Job Description

Posted 26/05/2026 Job Number 61809 Work type Permanent - Full Time Posting End Date 09/06/2026

Job Purpose

As a Senior Service Delivery Manager, you will provide strategic oversight and leadership for end-to-end service delivery and operational excellence across all IT services supporting either BUPA’s Health Insurance or Health Services business units. This role has overall responsibility for ensuring service quality, continuity, and business satisfaction while driving cost-effective, reliable, and customer-focused IT operations.

Key Responsibilities

Lead communication to senior stakeholders during major incidents and assess business impact.
Provide overall leadership in service delivery management, operational governance, and stakeholder engagement.
Act as the single point of accountability for service performance, stability, and business-facing service outcomes.
Identify and manage portfolio-level risks, providing 24/7 leadership during critical incidents.
Define, monitor, and report on service levels (SLAs, XLAs, KPIs).
Lead governance forums and monthly service reviews with senior stakeholders.
Oversee incident, problem, change, and release management processes.
Proactively manage critical incidents and service escalations.
Drive delivery of Service Improvement Plans (SIP) and operational excellence roadmaps.
Coordinate internal and external service providers for end-to-end accountability.
Own service financials including budgeting, forecasting, and cost optimisation.
Ensure compliance with regulatory, risk, security, and audit frameworks.
Lead service continuity and disaster recovery planning and testing.
Build strong relationships with business, technology, and vendor stakeholders.
Provide coaching and mentorship to Associate SDMs and service delivery teams.
Perform other duties reasonably requested by Bupa.

What you’ll need to make it possible

Essential

8–10 years ITSM / Service Delivery Management experience, including 3+ years managing multi-tower services.
ITIL v3 or v4 Foundation certification with deep ITSM expertise.
Strong analytical, data-driven decision-making capability.
Ability to produce actionable reporting for Directors and C-suite executives.
Financial literacy and strong commercial acumen.
Strategic mindset balanced with operational execution strength.
High emotional intelligence and escalation management skills.
Experience in regulated environments such as healthcare, insurance, or finance.
Excellent organisational and communication skills.
Customer-oriented and effective under pressure.
Team-focused with a strong commitment to quality and reliability.

Desirable

Experience working in healthcare and/or financial services environments.
Experience with IT Governance, Risk, and Compliance (GRC).
Strong verbal and written communication skills.
Influential leadership across technical and non-technical teams.
High initiative and ownership in complex, fast-paced environments.
Strong strategic thinking with attention to tactical execution.

Why you’ll love it?
At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Apply Now

Refine Your Search

senior associate manager jobs in melbourne vic

Senior Service Delivery Manager

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Cost Manager/Associate - Data Centres

Senior Consultant to Associate Director, Deal Analytics - Melbourne or Sydney

Senior Consultant to Associate Director, Deal Analytics - Melbourne or Sydney

Senior Transaction Manager Australia (m/f/d)

Strategy & Operations Senior Associate – Kraken Distribution

Patient Safety Associate (Australia)

Employment & Incentives - Senior Associate - Melbourne

Settlements Manager

Manager or Associate Director, Valuations - Sydney

Business Services Senior Manager

Migration Assistant/s

Senior Associate - Real Estate – Melbourne

Senior Associate to Principal-level Project Manager - Hybrid

Estee Lauder Counter Manager Myer Melbourne

Manager, National Financial Statement Compilation Centre of Excellence

Audit Manager Learning and Development

Senior Production Associate

Assistant Asset Manager

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