About the role
As a Technical Trainer, you will be part of the National Technical Training Team, responsible for the delivery of the technical training requirements to the Motor Assessing role to ensure that we develop market-leading cost and service capabilities in the delivery of motor assessing assessment processes, and ensure successful achievement of the company’s corporate goals.
Additional responsibilities of this role are to deliver additional training to further enhance our assessing capability through mentoring, coaching, and 1:1 training.
Position Accountabilities
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Deliver assessor training nationally in accordance to the business requirements from Induction through to advanced technical & soft skill training, including Code & State based legislative considerations.
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Incorporate blended learning approaches, leveraging our LMS digital platform.
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Optimise the Quality Framework Audit process to provide upskilling opportunities and recognise and target areas for improvement.
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Familiarity with estimating software systems, e.g. AudaNet, whilst applying all of Auto and Generals assessing processes.
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Drive comprehensive training capability via internal and external training resources
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Champion a culture of continuous learning.
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Occasional interstate travel may be required.
What experience you’ll bring
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Minimum 5 years in the insurance industry.
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Strong knowledge and understanding of the motor body repair industry, including the relationship between the insurance industry and the repair sector.
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Trade qualified as either a spray painter, panel beater or a minimum of 5 years experience as an assessor
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Experience in quoting accident-damaged vehicles
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Exceptional customer service insight and delivery
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Strong written and verbal communication skills
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Computer & quote package literate
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Strong planning and organisational ability
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Analytical and problem-solving skills
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Training background or “Cert IV in Assessment and Training” (Not essential).
The benefits of working with us
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses and an opportunity to complete a CERT IV Training & Assessment, CERT IV Vehicle Loss Assessing & ICAR Individual Platinum accreditation.
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Training - Comprehensive training and a fully maintained company vehicle, mobile phone and laptop.
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Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving, and we’ll dollar-match your donations to registered charities.
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Employee discounts - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Get Social - Join our vibrant social and community activities including annual celebrations.
About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products, as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
