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IT Senior Business Analyst
Chemist Warehouse —Preston VIC
- Agile
- Employee assistance program

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IT Senior Business Analyst
Chemist Warehouse —Preston VIC
Relevant tertiary qualification in IT, Business, or related field. As a key contributor to the ServiceNow platform, you’ll lead business analysis activities end…
IT Project Manager
Virtual IT Group (VITG) —Melbourne VIC
Ensure quality delivery and business alignment. Communicate with clients and senior management. Coordinate developers, engineers, analysts, and stakeholders.
From $10,000 a month
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IT Senior Business Analyst

Chemist Warehouse -
Preston VIC

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Job Details

Benefits

Employee assistance program

Qualifications

Jira
ITIL Foundation
ITIL Certification
Business analysis
Scrum
Certified Scrum Master
ServiceNow
Agile

Full Job Description

About Us

Chemist Warehouse is Australia’s largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we’ve become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai.

Together, we’re redefining healthcare and retail through world-class distribution, cutting-edge technology, and forward-thinking people practices — and we’re just getting started.

About The Role

We’re looking for a highly motivated & experienced ServiceNow Senior Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness.

While acting as a steward for all changes on ServiceNow, you’ll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit-for-purpose solutions that drive real value while identifying future opportunities and enhancements. As a key contributor to the ServiceNow platform, you’ll lead business analysis activities end-to-end, ensuring alignment between business objectives and technology outcomes. You will also be responsible for project delivery on ServiceNow, managing from start to finish, taking full ownership of the project and deliverables.

Role Responsibilities

Lead the end-to-end business analysis lifecycle, from elicitation and analysis through to documentation, validation, and delivery support
Partner with stakeholders to translate business needs into clear requirements, user stories, process improvements, and ServiceNow solutions
Support backlog refinement, prioritisation, and release planning to ensure alignment with business value and strategic goals
Identify and remove roadblocks through discussion and innovative solutions
Be the steward of the ServiceNow platform ensuring all work is aligned to standards and best practices, escalating when necessary.
Drive effective collaboration between business stakeholders, technical teams, and offshore developers to enable successful delivery
Provide Scrum Master support across Agile ceremonies, team coordination, and continuous improvement initiatives
Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives
Remove impediments, maintain team momentum, and champion Agile best practices to continuously improve ways of working
Coordinate with Product Owners, technical teams, and delivery partners to ensure priorities and outcomes stay aligned

About You

Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings
Strong ServiceNow expertise, with hands-on experience translating business needs into effective platform solutions
Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams
Ability to negotiate compromises with stakeholders at all levels.
Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value-focused solutions
Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness
Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a fast-paced environment
Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcome

Desirable:

Agile/Scrum Master certification (e.g. CSM)
ServiceNow certification
ITIL Foundation (or higher)
Relevant tertiary qualification in IT, Business, or related field

Benefits

Career growth and development opportunities
Discounts across all Chemist Warehouse Retail group brands
Access to ongoing training and professional development
Free flu vaccinations
Access to EAP and support service
Subsided café on-site

Apply Now

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IT Senior Business Analyst

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