In-Demand Cloud customer experience engineer 2 Jobs in Parramatta, Nsw

IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Global Customer Data Analyst
Gridsight —Sydney NSW
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
Quick Apply
2d
Junior Cyber Security Engineer
BizCover —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- AI
Quick Apply
Project Manager
Greenstone Financial Services —Norwest NSW
- Temporary
- PMP
- AWS
- Financial services
- Travel reimbursement
- Free food
Quick Apply
12d
IT Support Engineer Sydney
Pacific Smiles Group —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
10d
Azure Cloud Customer Experience Engineer 2
Microsoft —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
6d
Frontend Software Engineer
Megaport —Sydney NSW
- Full-time
- Remote
- APIs
- AI
- Wellness program
Technical Support Engineer - Azure
Microsoft —Sydney NSW
- Weekend availability
- Azure
- Computer Science
- Research
Senior Technology AI Lead - Full-time or part-time (flexible)
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Annual leave
- Work from home
Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ
Datadog —Sydney NSW
- Contract
- Azure
- AWS
- APIs
- Employee stock purchase plan
Quick Apply
Infrastructure Engineer
Link Group —Parramatta NSW
- Contract
- Hybrid work
- Azure
- Computer Science
- Organisational skills
- Parental leave
- Employee assistance program
10d
Software Engineer
LEAP Legal Software —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Gym membership
- Free food
Quick Apply
5d
Software Engineer
Hero Travel —Darlinghurst NSW
- $115,000 - $135,000 a year
- Full-time
- Azure
- DevOps
- AWS
- Employee discount
Quick Apply
13d
Software Support Engineer
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- Computer science
- Computer Science
- Customer service
Facilities Operations Centre (FOC) Engineer, AWS
Amazon Corporate Services Pty Ltd —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
Implementation Engineer
Forter —Sydney NSW
- Hybrid work
- Salesforce
- Data analysis skills
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Technical Engineer
Platinum Technology —Sydney NSW
- Full-time
- Azure
- Customer service
- Organisational skills
Quick Apply
Forward Deployed Engineers x 3
Reapit ANZ —Sydney NSW
- Contract
- DevOps
- AWS
- AI
Quick Apply
Security Engineer (SaaS)
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Gym membership
Quick Apply
L2 Unified Communications (UC) Support Engineer
Orro Pty Ltd —Sydney NSW
- Contract
- Hybrid work
- Parental leave
- Employee discount

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cloud customer experience engineer 2 jobs near parramatta, nsw

IT Service Desk Engineer, Level 1 - Secom

Lyra Technology Group
Kingsgrove NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Customer service
IT support
VMWare
Communication skills
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Secom Technology, is looking for an IT Service Desk Engineer to join their team in Kingsgrove, Sydney.

As an IT Service Desk Engineer, you’ll be the first point of contact for clients requiring IT support. You will troubleshoot and resolve a range of technical issues, manage support tickets, provide exceptional customer service, and escalate more complex issues to senior technical teams when required.

Responsibilities:

Act as the first point of contact for client IT support requests via phone, email, chat and ticketing systems.
Log, categorise and prioritise incidents and service requests in line with SLAs.
Troubleshoot common issues across Windows, Microsoft 365, macOS, email, printers, user accounts and network connectivity.
Assist users with Wi-Fi, VPN and remote-access issues.
Perform basic hardware and software troubleshooting remotely.
Monitor RMM alerts and assist with basic maintenance tasks, including backup, antivirus and patch compliance checks.
Escalate complex issues to Level 2 or specialist teams with clear documentation and troubleshooting notes.
Keep clients informed throughout the support process and ensure issues are resolved to their satisfaction.
Maintain accurate ticket, client and knowledge-based documentation.
Identify recurring issues and contribute to improvements in SOPs, processes and automation.
Participate in team meetings, training and continuous improvement initiatives.

Skills:

1–2 years of experience in an IT support or service desk environment in a customer service environment/MSP.
Basic understanding of Windows 10/11 and Microsoft 365.
Understanding of Active Directory and user account management.
Basic knowledge of hypervisor environments such as Microsoft Hyper-V or VMware.
Experience using an IT ticketing/PSA system.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to support both technical and non-technical users.

Benefits

Gain hands-on exposure to Microsoft, networking, cloud and remote-support technologies
Work closely with some of Australia’s leading clubs and golf venues
Be part of a growing MSP with strong industry partnerships
Gain exposure to diverse clients and cutting-edge technologies

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

cloud customer experience engineer 2 jobs in parramatta, nsw

IT Service Desk Engineer, Level 1 - Secom

Global Customer Data Analyst

Junior Cyber Security Engineer

Project Manager

IT Support Engineer Sydney

Azure Cloud Customer Experience Engineer 2

Frontend Software Engineer

Technical Support Engineer - Azure

Senior Technology AI Lead - Full-time or part-time (flexible)

Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ

Infrastructure Engineer

Software Engineer

Software Engineer

Software Support Engineer

Facilities Operations Centre (FOC) Engineer, AWS

Implementation Engineer

Senior Technical Engineer

Forward Deployed Engineers x 3

Security Engineer (SaaS)

L2 Unified Communications (UC) Support Engineer

I want to receive the latest job alert for cloud customer experience engineer 2 in parramatta, nsw

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