About the role
The Infrastructure Engineer will be a key technical support resource in all aspects of Infrastructure BAU support and operations within the APAC & HK regions. This role will be assisting with various BAU related activities within the on premise and cloud environments in APAC & Hong Kong. This person will also be providing support and guidance to the Mumbai Hub (GCC) teams as required.
Whilst support services are delivered from a separate team largely located in our Mumbai Hub, the Infrastructure Operations Team (APAC) would be called in to provide incident support and mentoring for the Support Team as when and where required.
- 12 month Fixed term contract role with potential extension or become permanent
- Parramatta based office location
Key Accountabilities and Main Responsibilities
- Evaluate, select and manage technical solutions to meet the business requirements.
- Manage the day to day Infrastructure Operations from a capacity, availability and risk management perspective;
- Provide full infrastructure support of the various business units across MUFG Pension & Market Services and any subsidiary as required
- Design, develop and support standard MUFG Pension & Market Services IT infrastructure to meet business requirements
- Support cloud workloads in Azure.
- Provide technical support to assist in the resolution of Infrastructure related incidents
- Provide a technical escalation point for 3rd parties in the ongoing support and management of the IT infrastructure
- Provide a technical lead as required to own and manage the delivery of IT infrastructure projects as directed
- Participate in the delivery of technical solutions for other IT infrastructure projects as required
- Provide technical support for escalated Severity 1 and 2 issues as required
- Provide technical support services to other project teams as required
- Provide front line Network support to group wide network infrastructure.
- Ensure audit and compliance protocols are reviewed and complied with.
- Provide technical input into Crisis/Incident Management as required.
- Any service requests or incidents must be responded to within SLA and resolved as soon as possible. If the error cannot be resolved, it must be escalated to software and hardware vendors in a timely manner
People Leadership and Governance and Risk
- Act as senior technical escalation point for all Infrastructure Engineers located in Mumbai
- Ensure all work adheres to appropriate change management, audit and compliance protocols
- Provide input into the DRP, BCP and annual audit process
- Ensure procedural and architecture documentation is maintained and updated accordingly.
- Formal Training and certification are required as agreed with the IT Manager to address any documented skill-gap areas
Experience & Personal Attributes
- 3-5 years experience with Window Server Operating Systems (2012, 2016, 2019 and 2022) and Hypervisor technologies (VMWare, Nutanix and Hyper-V)
- Azure Cloud experience with sound understanding of ITIL
- Exposure to Infrastructure Architecture principles and documentation
- Understanding and appreciation for a disciplined IT approach to incident, problem and change management
- Good organisational skills with the discipline to complete daily operational tasks accurately and consistently
- Have a ‘Can-Do’ and ‘Challenger’ attitude and take initiative on continuous improvement
- Excellent Verbal and written Communication Skills and ability to deal with busy, high pressure situations
- Happy to work in a 24/7 support environment
- Self-starter with the ability to work autonomously as well as works well within a team environment.
- Highly Professional approach and Customer Focused
- Ability to approach technical issues and problems in an analytical and solutions focused manner
Highly Desirable
- Experience in VM migration projects/initiatives
- Experience working on the Nutanix hypervisor platform
Essential Qualifications
Appropriate post graduate Degree (or equivalent) in Computer Science/Information Technology.
Some of our Employment Benefits
- Flexible and Hybrid Working – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
-
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.
We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.
MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
