In-Demand Electronics engineer Jobs in Coolaroo, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Data Scientist – Algorithms & Data Analytics
IND Technology —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Research
- Work from home
- Gym membership
Quick Apply
4d
Hardware Reliability & Test Engineer (12-Month Fixed-Term Contract)
Andromeda Robotics —Southbank VIC
- Contract
- Management
- Data analysis skills
- Bachelor's degree
Quick Apply
Entry Level Technical Service Engineer - Medical Engineer
Siemens Healthineers —Melbourne VIC
- Overtime
- Parental leave
Maintenance Services Representative
PAC Panasonic Avionics Corporation —Melbourne VIC
- Weekend availability
- Engineering
- In-person
2d
Maintenance Services Representative
Panasonic —Melbourne VIC
- Weekend availability
- Engineering
- In-person
2d
Electronic System Engineer
Reserve Bank of Australia —Craigieburn VIC
- Full-time
- CAD
- Engineering
- Bachelor's degree
Lead System & Electronics Engineer – Wearable Airbag ECU
Autoliv Inc. —Research VIC
- Urgently hiring
- Hybrid work
- Engineering
- Education
- Leadership
Robotics Technician - Expressions of Interest
Andromeda Robotics —South Melbourne VIC
- Full-time
- Laboratory
- Assembly
- Bachelor's degree
Quick Apply
Product Engineer, Megapack, Energy
Tesla —Melbourne VIC
- Full-time
- Schematics
- Software troubleshooting
- Engineering
- Employee stock purchase plan
- Health insurance
Head of Engineering, Electronics and Communications Systems
Yarra Trams —Melbourne VIC
- Leadership
- Parental leave
- Employee assistance program
7d
Engineering Technician
Marriott International, Inc —Melbourne VIC
- Full-time
- Carpentry
- Senior Secondary Certificate of Education
- Education
Biomedical Field Service Engineer
HEDI Tech —Melbourne City Centre VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Travel reimbursement
- Work from home
Quick Apply
11d
Laboratory Specialist (m/f/d)
JTI —Research VIC
- $5,745.60 a month
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Laboratory
AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE
Fox India —Melbourne VIC
EMC Engineer EMC/EMR Testing and Assessments – Trainee
EMC Technologies —Melbourne VIC
- Overtime
- Engineering
- Microsoft Office
- EMR systems
Technical Service Trainer
Caterpillar —Tullamarine VIC
- Full-time
- Communication skills
SALES ENGINEER (ADVANCED) (SA122_01)
Mersen —Reservoir VIC
- Full-time
Field Service Engineer
Siemens Healthineers —Melbourne VIC
- Overtime
- Parental leave
9d
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
10d

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

electronics engineer jobs in coolaroo, vic

Customer Service Desk Lead (Technical)

Data Scientist – Algorithms & Data Analytics

Hardware Reliability & Test Engineer (12-Month Fixed-Term Contract)

Entry Level Technical Service Engineer - Medical Engineer

Maintenance Services Representative

Maintenance Services Representative

Electronic System Engineer

Lead System & Electronics Engineer – Wearable Airbag ECU

Robotics Technician - Expressions of Interest

Product Engineer, Megapack, Energy

Head of Engineering, Electronics and Communications Systems

Engineering Technician

Biomedical Field Service Engineer

Laboratory Specialist (m/f/d)

AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE

EMC Engineer EMC/EMR Testing and Assessments – Trainee

Technical Service Trainer

SALES ENGINEER (ADVANCED) (SA122_01)

Field Service Engineer

Senior IT Support Engineer

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