In-Demand Network and telecommunications manager Jobs in Parramatta, Nsw

Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
13d
Network and Telecommunications Manager
Macquarie University —Macquarie University NSW
- Up to $180,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- University
- Employee assistance program
6d
Head of Incident and Crisis Management
Superloop —Sydney NSW
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
2d
Senior IP Core Network Project Manager
Showtime Consulting —Sydney NSW
- Full-time
- Management
- Computer Science
- Engineering
Quick Apply
1d
Change Manager
Ericsson —Sydney NSW
- Engineering
- Analysis skills
- Machine learning
13d
Senior Manager, Customer ICT, APAC
Vantage Data Centers Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
- Health insurance
- Annual leave
Quick Apply
Project Manager
Superloop —Sydney NSW
- Hybrid work
- PMP
- Bachelor's degree
- Communication skills
14d
Problem Manager
Ericsson —Sydney NSW
- Analysis skills
13d
Senior Manager, Scam Prevention Team
Optus —Sydney NSW
- Financial services
- Communication skills
- Analytics
- Parental leave
9d
Electronics Engineer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- Bachelor's degree
- Software development
- Work from home
Quick Apply
Sales and Marketing Manager
Prepaid King Pty Ltd —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
Network Operations Centre Manager
Optus —Macquarie Park NSW
- Parental leave
- Employee discount
Digital Mission Lead
Vocus —North Sydney NSW
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
14d
CWS Field Service Manager
KION Group AG —Belrose NSW
- Full-time
- Leadership
- Health insurance
- Parental leave
Bid Manager - Major Projects
UGL Limited —Sydney NSW
- Full-time
- Management
- Communication skills
- Negotiation
- Wellness program
- Parental leave
13d
Provisioning Manager
Optus —Macquarie Park NSW
- Analysis skills
- Parental leave
9d
Contract Administrator
Downer Group —Chatswood NSW
- Full-time
- Management
- Microsoft Office
- Administrative experience
Manager Critical Infrastructure
NBN Co —Sydney NSW
- Full-time
- Parental leave
Senior Customer Success Manager
Vocus —North Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
- Parental leave
- Fuel discount
Quick Apply

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Incident Manager

Ericsson -
Sydney NSW

Apply Now

Job Details

13 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Engineering
Data analysis skills
Problem management
Communication skills
Negotiation

Full Job Description

Join our Team

About this opportunity

We are seeking an experienced Incident Manager to join our Service Line Operations team. This critical NOC-based role manages high-severity incidents across customer networks, minimising impact and restoring service within agreed service levels. You will lead emergency management activities, coordinate technical and management bridges, engage support teams and drive prompt recovery while maintaining a strong customer focus. Success requires clear communication, calm decision-making, structured planning and ownership in a 24x7 shift environment.

What you will do

Lead service recovery across customer networks in a 24x7 shift environment, ensuring rapid resolution, minimal disruption and a positive customer experience.
Drive technical and management bridges for major incidents through to resolution and trouble ticket closure.
Own incident planning, communication, tracking and recovery activities from end to end.
Coordinate support teams, specialists, resources, facilities and systems during emergency events.
Verify customer notifications and manage periodic updates, bridge communications and stakeholder briefings.
Lead escalation discussions and initiate management escalations when required.
Act as lead facilitator and single point of contact within Ericsson’s internal management structure during emergency events.
Support event reports, root cause analysis, post-incident reviews and recurring event analysis.
Develop and refine process documents, methods and instructions to support new solutions and continuous improvement.
Ensure secure remote access, customer documentation controls and completion of the Incident Manager checklist.

You will bring

Degree in Engineering, preferably Electronics, Computer Science, Telecommunications or equivalent.
ITIL V4 Foundation and/or ITIL Service Transition certification preferred.
Proven ability to lead technical teams during high-pressure incident situations.
Strong network knowledge; telecom product and Ericsson experience are advantageous.
Ability to assemble the right specialists and resources for effective service restoration.
Sound judgement in balancing event data collection with rapid service recovery.
Calm, assertive communication style with strong customer service skills.
Open-minded problem-solving approach, with strengths in improvement management, data analysis, negotiation and customer success.
Experience coaching and mentoring global support specialists through emergency recovery.
Knowledge of service delivery models, strategy, problem management, performance management, knowledge transfer and Ericsson business processes.
Understanding of the Ericsson portfolio; exposure to machine learning is an advantage.
Strong English communication skills with customers, stakeholders and technical teams.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Australia (AU) || Sydney

Apply Now

Refine Your Search

network and telecommunications manager jobs in parramatta, nsw

Incident Manager

Network and Telecommunications Manager

Head of Incident and Crisis Management

Manager Service Operations

Senior IP Core Network Project Manager

Change Manager

Senior Manager, Customer ICT, APAC

Project Manager

Problem Manager

Senior Manager, Scam Prevention Team

Electronics Engineer

Sales and Marketing Manager

Network Operations Centre Manager

Digital Mission Lead

CWS Field Service Manager

Bid Manager - Major Projects

Provisioning Manager

Contract Administrator

Manager Critical Infrastructure

Senior Customer Success Manager

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