In-Demand Complaints finance Jobs in Sydney, Nsw

Client Contact Consultant, E-Commerce
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Customer service
- Organisational skills
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Risk & Compliance Officer
Bridgit —Sydney NSW
- Remote
- Analysis skills
- Financial services
- Communication skills
- Annual leave
Compliance & Governance Analyst
WEALTH PRIME ADVISORY PTY LTD —Chatswood NSW
- $95,000 a year
- Full-time
- Management
- Finance
- Analysis skills
Quick Apply
Dispute Resolutions Specialist
Brighte Capital —Sydney NSW
- Full-time
- AI
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Manager, Line 1 Risk and Compliance - Asset Services
SS&C Technologies —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Parental leave
9d
Compliance Officer
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Business Administration
Business and Oversight Manager
HUB24 —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Office experience
- Parental leave
6d
Operations Analyst
Plenti Group —Sydney NSW
- Full-time
- CRM software
- Google Suite
- Salesforce
Compliance Specialist
CSC (Corporation Service Company) —Sydney NSW
- Full-time
- Finance
- Accounting
- Communication skills
9d
Claims Administrator
Bentino —Rozelle NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
4d
Contract Support
CBRE —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Time management
- Parental leave
- Employee assistance program
Workplace Exp Coordinator
CBRE —Sydney NSW
- Full-time
- Hospitality
- Front desk
- AI
Financial Assistance Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Parental leave
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
10d
District Manager - Sydney
Indie Campers —Sydney NSW
- Microsoft Excel
- Management
- Sales
Quick Apply
Client Management Team Lead
StoneX Group —Sydney NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Finance
Senior Financial Assistance Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Parental leave

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Client Contact Consultant, E-Commerce

Hermès Paris -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Sales
Customer service
E-commerce
Organisational skills
Communication skills
Office experience

Full Job Description

The Opportunity:

The Client Contact Consultant is responsible for managing client communications across all channels within the Client Contact Centre. This includes responding to enquiries via phone, email, and digital platforms, ensuring all client requests are handled efficiently and to a high standard. In this role, you will support the end-to-end online and phone order workflow, as well as complete relevant back-office tasks to ensure seamless client experience. As a key brand ambassador, you will deliver exceptional service, representing the House with professionalism and a commitment to excellence in every interaction. You will act as the primary point of contact for clients and are accountable to resolve enquiries in line with company policies, procedures, and standards.

Based in our E-Commerce Office, this is a fully on-site position requiring in-person attendance five days per week.

Key Responsibilities:

Front Office – Client Experience

Deliver exceptional service across all communication channels (phone, email, and client contact platforms such as Eptica)
Respond to 100% of client enquiries in a timely and professional manner, including:
- Product information and availability
- Order tracking and follow-ups
- Delivery and returns
- Client claims and general enquiries
Act as the primary contact point, confidently resolving issues or escalating to relevant teams (Retail, After-Sales, Store Management) when required
Ensure all client interactions meet defined service standards and response time SLAs
Build strong client relationships through a personalised and solution-oriented approach

Back Office – E-commerce Order Management

Review, validate, and process online and telephone orders with a high level of accuracy
Proactively contact clients when additional information or issue resolution is required (e.g. order exceptions, stock limitations)
Manage orders end-to-end from validation to invoicing
Coordinate shipment requests and provide tracking details to clients
Oversee returns and exchanges, ensuring quality control processes are followed before refund validation
Maintain strong cross-functional collaboration with Inventory and Finance to ensure smooth order flow

Reporting & Continuous Improvement

Contribute to regular reporting, including:
- Sales activity (order types, payment methods)
- Client enquiries and complaints by category
- Returns and exchanges analysis
Identify recurring client issues or process gaps and proactively suggest improvements
Support ad hoc operational and client experience initiatives

Skills and Competencies:

Strong client service mindset with a passion for delivering excellence
Excellent communication and interpersonal skills
Retail awareness with the ability to balance service and sales
High attention to detail and strong organisational skills
Ability to prioritise effectively in a fast-paced e-commerce environment
Solutions-driven with strong problem-solving capability
Comfortable working with digital systems and following structured processes
Interest in luxury products and brand storytelling

About You:

Minimum 3 years’ experience in customer service, client contact center, or e-commerce support role
Experience within the luxury retail or service environment preferred
Highly organised, reliable, and detail-oriented
Resilient under pressure with the ability to manage complex or sensitive client situations
Confident handling difficult conversations and client escalations
Strong team player with a collaborative mindset
Proactive, adaptable, and accountable for outcomes

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

Apply Now

Refine Your Search

complaints finance jobs in sydney, nsw

Client Contact Consultant, E-Commerce

Ombudsman, Banking and Finance (Small Business & Transactions)

Risk & Compliance Officer

Compliance & Governance Analyst

Dispute Resolutions Specialist

Ombudsman, Banking and Finance

Manager, Line 1 Risk and Compliance - Asset Services

Compliance Officer

Business and Oversight Manager

Operations Analyst

Compliance Specialist

Claims Administrator

Contract Support

Senior Manager - Line 2 Compliance Advisory

Workplace Exp Coordinator

Financial Assistance Consultant

Customer Service Specialist

District Manager - Sydney

Client Management Team Lead

Senior Financial Assistance Consultant

I want to receive the latest job alert for complaints finance in sydney, nsw

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