In-Demand Serco Jobs | SimplyHired

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Customer Service Officer
Serco Plc —Murdoch WA
- $34.43 an hour
- Full-time
- Management
- Customer service
- Data entry
Parking Officer
Serco Plc —Murdoch WA
- Part-time
- Outdoor work
- Hospital experience
- Time management
8d
Correctional Officer
Serco Group —Adelaide SA
- $62 - $70 an hour
- Overtime
- No experience needed
- Communication skills
- Annual leave
- On-the-job training
Expressions of Interest - RSV Nuyina Maritime Crew
Serco Plc —Hobart TAS
- Research
Mobile Road Safety Camera Operator
Serco Plc —Melbourne VIC
- Part-time
- Time management
- Employee assistance program
Custodial Officer
Serco Plc —Wooroloo WA
- $92,000 a year
- Overtime
- Communication skills
- Annual leave
- Free food
Reintegration Officer
Serco Plc —Wooroloo WA
- Full-time
- Communication skills
Administration Officer
Serco Plc —Wooroloo WA
- Part-time
- Microsoft Office
- Communication skills
Health Records Administrator
Serco Plc —Lavadia NSW
- $68,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
HR Administrator
Serco Plc —Murdoch WA
- $34.43 an hour
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee assistance program
- Employee discount
Operations Clerk
Serco Plc —Lavadia NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral program
Health Clerk
Serco Plc —Keswick SA
- Full-time
- Administrative experience
- No degree
- Communication skills
- Free parking
Travel Consultant
Serco Plc —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
8d
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Training Officer (Facilities Management)
Serco Plc —Melbourne VIC
- Full-time
- Organisational skills
- Cleaning
- Communication skills
- On-the-job training
Contract and Compliance Officer
Serco Plc —Wooroloo WA
- Full-time
- Microsoft Excel
- Analysis skills
Procurement Specialist
Serco Plc —Murdoch WA
- Full-time
- Organisational skills
- Business
- Communication skills
Medical Receptionist
Serco Plc —Oakey QLD
- Full-time
- Administrative experience
- No degree
- Communication skills
- Free parking
5d
Quality & Audit Specialist
Serco Plc —Murdoch WA
- Full-time
- Remote
- Analysis skills
- In-person
- Communication skills
9d

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

serco jobs

Customer Contact Officer

Customer Service Officer

Parking Officer

Correctional Officer

Expressions of Interest - RSV Nuyina Maritime Crew

Mobile Road Safety Camera Operator

Custodial Officer

Reintegration Officer

Administration Officer

Health Records Administrator

HR Administrator

Operations Clerk

Health Clerk

Travel Consultant

Telehealth Nurse (Health Direct)

Training Officer (Facilities Management)

Contract and Compliance Officer

Procurement Specialist

Medical Receptionist

Quality & Audit Specialist

I want to receive the latest job alert for serco

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