In-Demand Order processing Jobs in Mansfield, Qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order
SuperPharmacyPlus —Stafford QLD
- $25 - $30 an hour
- Full-time
- Customer service
- Analysis skills
- Data entry
Quick Apply
Admin Officer
Tempe Tyres & Wheel Centre —Coopers Plains QLD
- $26 an hour
- 8 hour shift
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
6d
Storeperson
REXEL —Darra QLD
- Overtime
- Parental leave
Quick Apply
Breadtop Brisbane Factory – Admin Clerk 行政文員
Breadtop —Salisbury QLD
- $49,900 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Office
- Employee discount
Quick Apply
8h
Dispatch & Returns Clerk
Aussie Broadband —Kenmore QLD
- Full-time
- Forklift
- Warehouse
- Warehouse experience
- Annual leave
- Parental leave
Order Fulfillment Clerk
Select My Cart E-Commerce —Brisbane QLD
- Up to $28.50 an hour
- Full-time
- ERP systems
- Microsoft Office
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
1d
Counter Sales, Warehouse Operator -Gyprock (Hendra, QLD)
CSR —Hendra QLD
- Overtime
- Parental leave
- Employee assistance program
Quick Apply
Warehouse Storeperson / Trainee Machine Operator - Stainless Steel
Valbruna Australia Pty Ltd —Yatala QLD
- $55,000 - $65,000 a year
- Full-time
- Warehouse experience
- In-person
- Manufacturing
Quick Apply
4d
Online Shop & Inventory Admin Assistant
Liquimix Pty Ltd —Richlands QLD
- From $30 an hour
- Urgently hiring
- Microsoft Word
- English
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
3d
Casual Wait Staff / Food & Beverage Attendant
Nova Bar & Restaurant —Coorparoo QLD
- $27 an hour
- Weekend availability
- Hospitality
- Customer service
- POS
- Employee discount
- Free food
Quick Apply
1d
Processing Team Member
Krispy Kreme —Loganholme QLD
- Leadership
Warehouse Coordinator
Lorna Jane —Eagle Farm QLD
- Warehouse
Quick Apply
10d
Export Documents Coordinator
Australian Country Choice —Cannon Hill QLD
- Microsoft Excel
- Microsoft Office
- Communication skills
Customer Service Officer - D2D/Credits
Clevertronics Pty Ltd —Mansfield QLD
- Full-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- On-the-job training
- Parental leave
Quick Apply
Research Assistant
Griffith University —Nathan QLD
- $78,199 - $82,704 a year
- Contract
- Laboratory
- Laboratory experience
- Research
- Work from home
- Parental leave
Quick Apply
Office Administrator
Enerflex —Eagle Farm QLD
- $65,000 - $75,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
- Employee assistance program
Quick Apply
14d
DC Team Member (Full-time)
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Work from home
- Parental leave
11d
Internal Sales Representative
Apex Display —Tingalpa QLD
- $70,000 - $85,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
People and Culture Support Officer
Queensland Government —Brisbane QLD
- Remote
- Employee assistance program
4d
Finance Officer
Queensland Government —Brisbane QLD
- Temporary
4d

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Online Customer Service Team Member — Help customers feel cared for at every step of their order

SuperPharmacyPlus
Stafford QLD

Quick Apply

Job Details

Permanent | Full-time
$25 - $30 an hour

Qualifications

Multilingual
Customer service
E-commerce
Analysis skills
Data entry

Full Job Description

If you’re at your best when you’re solving problems, reassuring people, and turning a frustrating situation into a positive experience, this could be a genuinely rewarding next step. You’ll support online pharmacy customers with warmth, accuracy, and care, helping them feel informed and looked after from the moment they place an order to the moment it arrives. This is your chance to build a meaningful customer service career in healthcare e-commerce, where your empathy, attention to detail, and calm communication will make a real difference to people who value reliable support.

About the Role

This role is ideal for someone who wants to combine strong customer service skills with meaningful work in a healthcare setting. As an Online Customer Service Team Member, you’ll be a reassuring and capable point of contact for customers using our e-commerce pharmacy, helping create an experience that feels smooth, personal, and dependable even when issues arise.

You’ll play an important part in making digital pharmacy support feel more human. Every email you answer, every order update you process, and every delivery problem you help resolve contributes to a better customer journey, stronger team performance, and a service experience built on people, quality, and care.

You’ll respond to customer enquiries across email, chat, and phone, helping people with questions about orders, shipping, delivery updates, returns, exchanges, and general order information. This is a high-impact part of the role, because your communication will often shape how supported, informed, and confident a customer feels.
You’ll process order changes, cancellations, returns, refunds, and exchanges in the e-commerce platform with care and accuracy. Your attention to detail will help ensure each request is handled efficiently, correctly, and in line with policy, reducing stress for customers and keeping operations running smoothly.
You’ll track orders and work closely with warehouse and shipping teams to resolve lost, delayed, or damaged deliveries. Rather than simply passing on information, you’ll help connect the dots, follow through on issues, and provide updates that reassure customers that their concerns are being actively managed.
You’ll keep accurate records of customer interactions, actions taken, and outcomes in the CRM or ticketing system. Clean, reliable notes matter here because they support continuity, reduce repeat work, and help the wider team respond quickly and consistently if a customer gets back in touch.
You’ll notice patterns in customer feedback and recurring issues, then share those insights with the team to help improve processes, website content, and service delivery. You’ll also follow clear escalation pathways for complex or high-risk queries, ensuring customers receive safe, appropriate support from a pharmacist or senior team member when needed.

About You

You’re someone who naturally brings calm, empathy, and clarity to customer conversations. Whether a person is checking on a delivery, requesting a return, or feeling worried about an order issue, you know how to listen carefully, respond kindly, and guide them toward a practical next step without making them feel rushed or dismissed.
You take pride in getting the details right. You understand that in an online pharmacy environment, accuracy matters because small errors can affect trust, timing, and the overall customer experience, so you’re thoughtful when updating records, processing changes, and following the right procedures.
You enjoy working as part of a team that shares information and solves problems together. You’re happy to collaborate with warehouse, shipping, and senior support colleagues, and you’re comfortable escalating complex, clinical, or high-risk questions so customers receive the safest and most appropriate support.
You’re curious, adaptable, and motivated by purpose. You may already have experience in customer service, e-commerce, retail, call centre, pharmacy, or health-related environments, or you may simply be someone who learns systems quickly, communicates well, and cares deeply about helping people through responsive, high-quality service.

If this sounds like the kind of role where you would do your best work, we’d love to hear from you — apply today.

About Us

Purpose: Empowering people to live happier, healthier lives

Vision: Our vision is to set the benchmark in pharmacy and mobility retail, uniting our physical store with a scalable online platform to provide accessible, innovative, and personalised solutions to communities everywhere.

Our Values:

People: We believe in nurturing our people, recognising the inherent worth and equality of everyone, so we can better serve each other and our community.

Service: We see service as a privilege—making each in-person interaction more personal and every digital experience more efficient.

Quality: We are committed to delivering high-quality services and solutions that exemplify enduring excellence, minimize waste, and stand the test of time.

Innovation: We desire to foster a culture of innovative pioneers, continuously exploring novel ideas and technologies to provide impactful solutions for our customers, suppliers, and industry partners.

To Apply:
Please submit your cover letter and resume and include an answer to the following question:
"How do you see the role of Customer Service in the context of a eCommerce business empowering people to live a happier, healthier life?

Job Types: Full-time, Permanent

Pay: $25.00 – $30.00 per hour

Ability to commute/relocate:

Stafford QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you confident in your written and spoken English to engage in email and phone correspondance with customers?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

order processing jobs in mansfield, qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order

Admin Officer

Storeperson

Breadtop Brisbane Factory – Admin Clerk 行政文員

Dispatch & Returns Clerk

Order Fulfillment Clerk

Counter Sales, Warehouse Operator -Gyprock (Hendra, QLD)

Warehouse Storeperson / Trainee Machine Operator - Stainless Steel

Online Shop & Inventory Admin Assistant

Casual Wait Staff / Food & Beverage Attendant

Processing Team Member

Warehouse Coordinator

Export Documents Coordinator

Customer Service Officer - D2D/Credits

Research Assistant

Office Administrator

DC Team Member (Full-time)

Internal Sales Representative

People and Culture Support Officer

Finance Officer

I want to receive the latest job alert for order processing in mansfield, qld

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