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Online Customer Service Team Member — Help customers feel cared for at every step of their order
SuperPharmacyPlus —Stafford QLD
- $25 - $30 an hour
- Full-time
- Customer service
- Analysis skills
- Data entry
Quick Apply
Factory Labourer – Aluminium Window & Door Fabrication
Stafford's Window Systems —Bega NSW
- $55,000 - $65,000 a year
- Full-time
- Assembly
- Power tools
- In-person
Quick Apply
Administrative Assistant Coordinator- Window & Door Manufacturing
Stafford's Window Systems —Bega NSW
- $50,000 - $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick Apply
Estimator
Stafford's Window Systems —Bega NSW
- Full-time
- Computer skills
- In-person
Quick Apply
7d
Lifeguards - ANU & CISAC
Viva Leisure Group —Greater Canberra ACT
- Customer service
- First Aid Certification
- Communication skills
- Parental leave
- Gym membership
Member Service - Tindall St-Campbelltown
Viva Leisure Group —New South Wales
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
2d
Teacher - Primary, Year 2, Stafford State School
Queensland Government —Brisbane QLD
- Temporary
10d
Landscape & Hardware Deliveries
Stafford's Hardware —Bega NSW
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
5d
Sushi edo stafford
Sushi edo Gardencity —Stafford QLD
- $30 - $40 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
4d
Member Services - Glen Waverley
Viva Leisure Group —Melbourne VIC
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Support Worker
Kanda —Brisbane QLD
- $33 - $45 an hour
- On call
- CPR Certification
- First Aid Certification
- Computer skills
Quick Apply
OSHC Educator | Stafford
Helping Hands —Stafford QLD
- $27 - $37 an hour
- Part-time
- Working with children
Quick Apply
OSHC Area Coordinator (Mobile) | Brisbane North
Helping Hands —Brisbane QLD
- Up to $42 an hour
- Full-time
- Childcare
- Communication skills
- Referral program
Quick Apply
Assistant Store Manager - Albion Park
Viva Leisure Group —New South Wales
- Part-time
- Management
- Sales
- Customer service
- Parental leave
- Gym membership
2d
Sample Preparer - Soils
ALS —Stafford QLD
- Full-time
- Laboratory experience
10d
Assistant Club Manager - Gungahlin Platinum
Viva Leisure Group —Greater Canberra ACT
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Parental leave
- Gym membership
Educator
Affinity Education Group —Brisbane QLD
- Part-time
- Master's degree
- Bachelor's degree
Swim Instructors - ANU & CISAC
Viva Leisure Group —Greater Canberra ACT
- Part-time
- CPR Certification
- Working with children
- Communication skills
- Parental leave
- Gym membership
Supp Society - Store Manager - Albion Park
Viva Leisure Group —New South Wales
- Full-time
- Management
- Sales
- Customer service
- Parental leave
- Gym membership
9d
Commis Chef
Brisbane Racing Club —Stafford QLD
- $75,000 - $85,000 a year
- Full-time
- Management
- Culinary experience
- Cooking
Quick Apply
6d

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Online Customer Service Team Member — Help customers feel cared for at every step of their order

SuperPharmacyPlus
Stafford QLD

Quick Apply

Job Details

Permanent | Full-time
$25 - $30 an hour

Qualifications

Multilingual
Customer service
E-commerce
Analysis skills
Data entry

Full Job Description

If you’re at your best when you’re solving problems, reassuring people, and turning a frustrating situation into a positive experience, this could be a genuinely rewarding next step. You’ll support online pharmacy customers with warmth, accuracy, and care, helping them feel informed and looked after from the moment they place an order to the moment it arrives. This is your chance to build a meaningful customer service career in healthcare e-commerce, where your empathy, attention to detail, and calm communication will make a real difference to people who value reliable support.

About the Role

This role is ideal for someone who wants to combine strong customer service skills with meaningful work in a healthcare setting. As an Online Customer Service Team Member, you’ll be a reassuring and capable point of contact for customers using our e-commerce pharmacy, helping create an experience that feels smooth, personal, and dependable even when issues arise.

You’ll play an important part in making digital pharmacy support feel more human. Every email you answer, every order update you process, and every delivery problem you help resolve contributes to a better customer journey, stronger team performance, and a service experience built on people, quality, and care.

You’ll respond to customer enquiries across email, chat, and phone, helping people with questions about orders, shipping, delivery updates, returns, exchanges, and general order information. This is a high-impact part of the role, because your communication will often shape how supported, informed, and confident a customer feels.
You’ll process order changes, cancellations, returns, refunds, and exchanges in the e-commerce platform with care and accuracy. Your attention to detail will help ensure each request is handled efficiently, correctly, and in line with policy, reducing stress for customers and keeping operations running smoothly.
You’ll track orders and work closely with warehouse and shipping teams to resolve lost, delayed, or damaged deliveries. Rather than simply passing on information, you’ll help connect the dots, follow through on issues, and provide updates that reassure customers that their concerns are being actively managed.
You’ll keep accurate records of customer interactions, actions taken, and outcomes in the CRM or ticketing system. Clean, reliable notes matter here because they support continuity, reduce repeat work, and help the wider team respond quickly and consistently if a customer gets back in touch.
You’ll notice patterns in customer feedback and recurring issues, then share those insights with the team to help improve processes, website content, and service delivery. You’ll also follow clear escalation pathways for complex or high-risk queries, ensuring customers receive safe, appropriate support from a pharmacist or senior team member when needed.

About You

You’re someone who naturally brings calm, empathy, and clarity to customer conversations. Whether a person is checking on a delivery, requesting a return, or feeling worried about an order issue, you know how to listen carefully, respond kindly, and guide them toward a practical next step without making them feel rushed or dismissed.
You take pride in getting the details right. You understand that in an online pharmacy environment, accuracy matters because small errors can affect trust, timing, and the overall customer experience, so you’re thoughtful when updating records, processing changes, and following the right procedures.
You enjoy working as part of a team that shares information and solves problems together. You’re happy to collaborate with warehouse, shipping, and senior support colleagues, and you’re comfortable escalating complex, clinical, or high-risk questions so customers receive the safest and most appropriate support.
You’re curious, adaptable, and motivated by purpose. You may already have experience in customer service, e-commerce, retail, call centre, pharmacy, or health-related environments, or you may simply be someone who learns systems quickly, communicates well, and cares deeply about helping people through responsive, high-quality service.

If this sounds like the kind of role where you would do your best work, we’d love to hear from you — apply today.

About Us

Purpose: Empowering people to live happier, healthier lives

Vision: Our vision is to set the benchmark in pharmacy and mobility retail, uniting our physical store with a scalable online platform to provide accessible, innovative, and personalised solutions to communities everywhere.

Our Values:

People: We believe in nurturing our people, recognising the inherent worth and equality of everyone, so we can better serve each other and our community.

Service: We see service as a privilege—making each in-person interaction more personal and every digital experience more efficient.

Quality: We are committed to delivering high-quality services and solutions that exemplify enduring excellence, minimize waste, and stand the test of time.

Innovation: We desire to foster a culture of innovative pioneers, continuously exploring novel ideas and technologies to provide impactful solutions for our customers, suppliers, and industry partners.

To Apply:
Please submit your cover letter and resume and include an answer to the following question:
"How do you see the role of Customer Service in the context of a eCommerce business empowering people to live a happier, healthier life?

Job Types: Full-time, Permanent

Pay: $25.00 – $30.00 per hour

Ability to commute/relocate:

Stafford QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you confident in your written and spoken English to engage in email and phone correspondance with customers?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

stafford jobs

Online Customer Service Team Member — Help customers feel cared for at every step of their order

Factory Labourer – Aluminium Window & Door Fabrication

Administrative Assistant Coordinator- Window & Door Manufacturing

Estimator

Lifeguards - ANU & CISAC

Member Service - Tindall St-Campbelltown

Teacher - Primary, Year 2, Stafford State School

Landscape & Hardware Deliveries

Sushi edo stafford

Member Services - Glen Waverley

Support Worker

OSHC Educator | Stafford

OSHC Area Coordinator (Mobile) | Brisbane North

Assistant Store Manager - Albion Park

Sample Preparer - Soils

Assistant Club Manager - Gungahlin Platinum

Educator

Swim Instructors - ANU & CISAC

Supp Society - Store Manager - Albion Park

Commis Chef

I want to receive the latest job alert for stafford

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