In-Demand customer service agent Jobs in brisbane, qld

Guest Service Agent
Oaks Hotels —Brisbane QLD
- Weekend availability
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Quick Apply
1h
Guest Service Agent - Hotel Accommodation
Madison Tower Mill Hotel —Brisbane QLD
- $30 - $45 an hour
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
14d
Reservations Agent
Brisbane Airport Hotels Group —Brisbane Airport QLD
- Weekend availability
- Commuter assistance
Resident Service Agent
Avani —Brisbane QLD
- $28.90 - $40.05 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Health insurance
- Parental leave
Quick Apply
3d
Part Time Guest Service Agent
Grand Chancellor Hotels —Brisbane QLD
- $26.70 - $33.00 an hour
- Part-time
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Night Guest Service Agent
Oaks Hotels —Brisbane QLD
- $33.38 - $46.73 an hour
- 8 hour shift
- Parental leave
- Employee assistance program
Quick Apply
Relationship Banker
ANZ Banking Group —Brisbane QLD
- Full-time
- Management
- Business development
13d
Executive Assistant - Real Estate
Growth Talent Group —Brisbane QLD
- $80,000 - $100,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
10d
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- Management
- PMP
- Research
Real Estate Agent Trainee
Coronis —Milton QLD
- Full-time
Guest Service Agent
Accor Apartments & Realty —Fortitude Valley QLD
- Weekend availability
- Hospitality
- Communication skills
- Hotel experience
Guest Services Agent
Virgin Australia —Brisbane QLD
- Part-time
- Communication skills
- Annual leave
Guest Service Agent
SOFITEL —Brisbane QLD
- Part-time
- Hospitality
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Brokers Associate
Vincents —Brisbane QLD
- Full-time
- Customer service
- Communication skills
- Time management
- Referral program
Quick Apply
Service Desk Agent
Datacom —Brisbane QLD
- Full-time
- Parental leave
Quick Apply
10d
Air Operation Agent
Expeditors —Brisbane Airport QLD
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Implementation Project Manager
Reapit ANZ —Milton QLD
- Salesforce
- Communication skills
Quick Apply
7d
Rental Sales Agent
Europcar —Cannon Hill QLD
- Part-time
- Sales
- Customer service
- Communication skills
- Health insurance
- Parental leave
Real Estate Agent Trainee - West Brisbane
Coronis —Brisbane QLD
- Full-time
Skills Assessment Administrator
ATTC —Brendale QLD
- Urgently hiring
- Customer service
- Microsoft Office
- Administrative experience
- On-the-job training
Quick Apply

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Guest Service Agent

Oaks Hotels -
Brisbane QLD

Quick Apply

Job Details

Casual
1 hour ago

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Qualifications

Management
Customer service
Communication skills

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Brisbane Aurora Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Immediate start available

Qualifications

To be successful in this role you will have:

Minimum 2+ years’ experience at a supervisor or Duty Manager level within a hotel or resort environment.
Demonstrated experience leading teams to achieve KPI targets through regular performance follow-up, coaching, and accountability.
Exceptional people management skills, with the ability to lead and motivate a diverse team
Excellent written and verbal communication skills.
Exceptional customer service skills and an unwavering positive attitude.
Understanding of Strata Titled operation and Trust accounting is desirable.
A passion for delivering exceptional, pro-active customer service.
Excellent written and verbal communication skills
Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

Refine Your Search

customer service agent jobs in brisbane, qld

Guest Service Agent

Guest Service Agent - Hotel Accommodation

Reservations Agent

Resident Service Agent

Part Time Guest Service Agent

Night Guest Service Agent

Relationship Banker

Executive Assistant - Real Estate

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Real Estate Agent Trainee

Guest Service Agent

Guest Services Agent

Guest Service Agent

Brokers Associate

Service Desk Agent

Air Operation Agent

Implementation Project Manager

Rental Sales Agent

Real Estate Agent Trainee - West Brisbane

Skills Assessment Administrator

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