Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
Oaks Brisbane Aurora Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
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Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
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Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
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Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
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Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
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Rotating roster across Monday to Sunday
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Shift times scheduled within 7:00am to 11:00pm
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Immediate start available
Qualifications
To be successful in this role you will have:
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Minimum 2+ years’ experience at a supervisor or Duty Manager level within a hotel or resort environment.
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Demonstrated experience leading teams to achieve KPI targets through regular performance follow-up, coaching, and accountability.
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Exceptional people management skills, with the ability to lead and motivate a diverse team
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Excellent written and verbal communication skills.
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Exceptional customer service skills and an unwavering positive attitude.
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Understanding of Strata Titled operation and Trust accounting is desirable.
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A passion for delivering exceptional, pro-active customer service.
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Excellent written and verbal communication skills
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Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
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Career Growth: Learning and development programs to boost your career.
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Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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Global Perks: International accommodation discounts across our hotel brands.
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Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
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Experiences: Discounted entertainment and activities.
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Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
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Generous Leave: Parental and birthday leave.
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Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
