In-Demand Senior it support officer Jobs in Sydney Nsw

ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
11d
Workspace Senior Support Officer
NSW Health —Randwick NSW
- $110,810 - $121,631 a year
- Full-time
- Annual leave
- Employee assistance program
3d
Head of Engineering
Open —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Financial services
- AI
- Work from home
- Parental leave
Quick Apply
6d
Compliance Officer
NSW Department of Communities and Justice —Burwood NSW
- $113,574 - $125,720 a year
- Full-time
- Employee assistance program
10d
Manager, Governance, IT Risk and Assurance
Western Sydney University —Parramatta NSW
- $137,681 - $147,032 a year
- Full-time
- University
- No degree
- Communication skills
- Employee assistance program
9d
Senior Program Delivery Officer
NSW Department of Communities and Justice —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Employee assistance program
11d
Talent Acquisition & Onboarding Specialist - Sydney, Australia
Accommodations Plus International —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Practice Manager / Senior Team Support Officer
Beneco —Rhodes NSW
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
Quick Apply
Technical Implementation Project Manager
Accommodations Plus International —Sydney NSW
- Weekend availability
- PMP
- English
- Education
- Annual leave
Senior Workplace Officer
Aware Super —Sydney NSW
- Customer service
- Office
- Supervising experience
- Work from home
- Gym membership
Digital Development Officer
NSW Department of Communities and Justice —Parramatta NSW
- $113,574 - $125,720 a year
- Management
- Agile
- Employee assistance program
12d
Senior Privacy and Legislative Compliance Officer
NSW Electoral Commission —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance program
8d
Senior Commissioner Support Officer - Land and Environment Court NSW
NSW Department of Communities and Justice —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Research
- Organisational skills
- Communication skills
- Employee assistance program
13d
Senior Policy Officer
NSW Department of Communities and Justice —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Employee assistance program
8d
Head of People - Supply Chain
The Arnott's Group —North Strathfield NSW
- Business
- Annual leave
- Parental leave
10d
Secretariat Support Officer
City of Parramatta Council —Parramatta NSW
- $104,610.61 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- No degree
1d
Electrical Technician Support Officer
Kairos Recruitment —Sydney NSW
- Full-time
- Hybrid work
- Schematics
- Office
Senior Project Officer
Department of Education —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Opportunities for advancement
Senior Resident Medical Officer
St Vincent's Health Australia —Inner West NSW
- Overtime
- Medicine
- University
- Discharge planning
Chief Marketing Officer
Australian Catholic University —North Sydney NSW
- Full-time
- AI

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senior it support officer jobs near sydney nsw

ICT Customer Support Officer

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
11 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

senior it support officer jobs in sydney nsw

ICT Customer Support Officer

Workspace Senior Support Officer

Head of Engineering

Compliance Officer

Manager, Governance, IT Risk and Assurance

Senior Program Delivery Officer

Talent Acquisition & Onboarding Specialist - Sydney, Australia

Practice Manager / Senior Team Support Officer

Technical Implementation Project Manager

Senior Workplace Officer

Digital Development Officer

Senior Privacy and Legislative Compliance Officer

Senior Commissioner Support Officer - Land and Environment Court NSW

Senior Policy Officer

Head of People - Supply Chain

Secretariat Support Officer

Electrical Technician Support Officer

Senior Project Officer

Senior Resident Medical Officer

Chief Marketing Officer

I want to receive the latest job alert for senior it support officer in sydney nsw

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