In-Demand Privacy program delivery manager Jobs

Service Delivery Manager
New Era Technology AU —Greater Adelaide SA
- Full-time
- Leadership
- Referral program
District Release of Information Manager
Western Sydney Local Health District —Sydney NSW
- $59.92 - $70.70 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
12d
Privacy Program Manager
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Analysis skills
- AI
- Café
- Parental leave
2d
Delivery Manager (AI in SDLC)
EPAM Systems, Inc. —Remote
- Remote
- Machine learning
- AI
- SDLC
12d
Service Delivery Manager
New Era Technology —Perth WA
- Full-time
- Leadership
- Referral program
Quick Apply
Manager Information Services
City of Subiaco —Subiaco WA
- $175,000 a year
- Contract
- Management
- Budgeting
- Leadership
- Travel reimbursement
- Tuition reimbursement
Program Manager - Fleet Services
Country Fire Authority —Melbourne Eastern Suburbs VIC
- $151,409 - $166,997 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
6d
Program Manager
Coates Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Director, National Anti-Scam Centre ICT Delivery Manager, EL2
Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
- $148,287 - $173,778 a year
- Part-time
- Analysis skills
- Product management
- APIs
5d
Manager, Concierge Security
Arctic Wolf —Remote
- $158,000 - $278,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Office
- Health insurance
- Parental leave
Clinical Systems Manager
The Excellence Hospital Technology & Clinical Systems Services Pty Ltd. —Newcastle NSW
- $105,000 - $135,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
11d
Workday Integration Manager (AU Citizen for Security Clearance)
Accenture —Sydney NSW
- Full-time
- APIs
- Leadership
- Communication skills
- On-the-job training
Residential Care Officer
Access Lifecare —Canberra ACT
- $70,000 - $80,000 an hour
- Full-time
- No degree
- In-person
- Care plans
Quick Apply
Expression of Interest - Brand Manager - Sydney
Red Bull —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
District Release of Information Manager
NSW Health —Westmead NSW
- $59.92 - $70.70 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
12d
Delivery Manager - .Net and AI
Avant —Sydney NSW
- Full-time
- Azure
- Bachelor's degree
- Agile
2d
Manager, Conferences
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Propositions Manager
Assurant —Victoria
- Full-time
- Management
- AI
- Communication skills
- Parental leave
- Employee discount
Privacy & Compliance Officer
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Management
- Communication skills
- Employee assistance program
9d
Workday Data Manager (AU Citizen for Security Clearance)
Accenture —Sydney NSW
- Full-time
- Communication skills
- On-the-job training

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Service Delivery Manager

New Era Technology AU
Greater Adelaide SA

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Job Details

Full-time

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
ITIL Certification
Incident management
ITIL
ServiceNow
Leadership

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full-time role supporting geographically dispersed teams and clients across three business units in Perth, Brisbane and Adelaide. The successful candidate can be based on any of these offices, with flexibility and travel required to maintain strong leadership presence and customer engagement across each location.

The Service Delivery Manager leads end-to-end service delivery, ensuring client satisfaction, operational performance and financial targets are achieved. This role has direct leadership responsibility for the Technical Team Leads and Customer Success Manager, and is accountable for resource allocation, team performance, customer outcomes, escalations and service performance.

The role acts as the primary owner of service outcomes, aligning customers, vendors, operations and internal stakeholders to drive stability, consistency, efficiency and continuous improvement.

The duties and responsibilities of Service Delivery Manager include but are not limited to the following:

Owns end-to-end service delivery, ensuring SLAs, KPIs, customer commitments and contractual obligations are consistently achieved.
Provides direct leadership, coaching and accountability for Technical Team Leads and the Customer Success Manager, ensuring consistent execution, effective prioritization and strong team ownership across all locations.
Oversees incident, request, change, and problem management, serving as escalation owner for major incidents and driving effective Major Incident Management, including communication and post-incident reviews.
Ensures efficient workload prioritization, adherence to service standards, and process consistency.
Leads customer success and service management activity, providing senior-level support, managing escalations, conducting service reviews, and building trusted client relationships through clear, professional communication.
Drives continuous improvement by analyzing service metrics, identifying trends, leading root cause analysis, and implementing preventative actions to enhance efficiency, consistency, and customer experience.
Maintains financial accountability by working across Finance, Operations and Sales to optimize profitability.
Provides leadership through coaching, performance management, recruitment, workforce planning, and fostering a positive, compliant, and development-focused team culture.

Who we are looking for

Successful candidate must possess:

Experienced MSP leader with 5+ years in service delivery roles
Proven experience managing SLA-based, multi-client environments
Strong ITIL process experience (Incident, Problem, Change)
Demonstrated leadership of geographically dispersed technical, service delivery and customer success teams
Ownership of escalations and major incident management
Proven ability to engage, influence and challenge stakeholders at all levels (technical teams through senior customer and internal leadership)
Strong customer-facing experience with the ability to build and maintain trusted relationships
Data-driven approach to service performance and continuous improvement
Proven experience leading and embedding service delivery improvements or operational change in an MSP environment
Highly self-motivated with a strong sense of ownership and accountability for end-to-end service outcomes across multiple business units, proactively identifying and resolving issues without reliance on escalation
Experience with ConnectWise (preferred) or similar MSP platforms (e.g. Autotask, ServiceNow)
ITIL certification or formal service management training (desirable but not mandatory)
Exposure to service delivery transformation or process standardization
Experience with service financials (cost, utilization, profitability) is desirable
Experience contributing to executive-level customer engagements is desirable
Experience working within team-based service ownership models is desirable

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Comprehensive Employer Assistance Program
Referral bonus
In-office Lunches and snacks provided

#LI-SA2

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Apply Now

Refine Your Search

privacy program delivery manager jobs

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Delivery Manager (AI in SDLC)

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Propositions Manager

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