Are you committed to bringing your best to life every day?
At Acenda, we draw on over 135 years of heritage to empower a brighter future with security and confidence.
Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.
We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on – inside and outside of work – to grow and make a real impact for our customers, partners, and each other.
The role
The Senior Underwriter - Quality is responsible for leading underwriting quality assurance activities across Acenda Life Insurance, ensuring consistent, sustainable and high-quality underwriting outcomes aligned to underwriting philosophy, risk appetite and regulatory obligations.
The role has a primary focus on underwriting quality audits, file reviews identifying trends, root causes and improvement opportunities to uplift underwriting decision-making, compliance and customer outcomes.
Working closely with underwriting leaders, technical teams and operational stakeholders, the role supports the ongoing development of underwriting capability through targeted feedback, coaching and quality-driven insights.
This is a senior technical role with deep underwriting expertise, providing practical guidance and support to underwriters and contributing to continuous improvement initiatives. This role plays a key part in maintaining strong underwriting governance and reinforcing professional standards across the underwriting function.
This is an ideal opportunity for an experienced operational underwriter who is ready to step into a more technical, strategic role, with scope to influence underwriting standards, frameworks, and long‑term capability.
About you
You are an experienced Underwriter with a strong foundation in retail underwriting and a genuine interest in moving beyond day‑to‑day operational decision‑making into a more technical, strategic underwriting role. You enjoy solving complex problems, shaping underwriting direction, and influencing outcomes at a broader business level.
This role is well suited to someone who has built solid operational credibility and is now looking to deepen their technical expertise.
You will bring:
At least 5 years’ experience in retail underwriting, with a proven track record of sound technical judgement
Tertiary qualifications in Business, Statistics, or a related discipline
ALUCA CPLI qualification
Experience contributing to underwriting philosophy development or technical frameworks
Demonstrated strategic thinking, with the ability to move from insight to practical application
Strong analytical skills, alongside the ability to coach, support, and upskill others
A broad knowledge of the financial services industry, how our business operates and the legislative/regulatory framework
Bringing our best to life - why join us?
We do work that makes a genuine difference to our customers, partners and community.
We have a supportive, inclusive and flexible team culture, including hybrid working.
We support your growth and development, and careers across our business units and teams that are as unique as our people.
We reward and celebrate our successes, through our incentive and recognition programs.
We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave.
We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our Reconciliation Action Plan and sustainability commitments.
We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
