In-Demand Enterprise service design lead Jobs

Service Transformation Lead
Datacom —Melbourne VIC
- Full-time
- Management
- AI
Quick Apply
Enterprise IT Lead
Harrison.ai —Sydney NSW
- Full-time
- Remote
- Administrative experience
- Scripting
- APIs
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Senior Service Management Consultant
InfoConsulting Group —Perth WA
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Senior Service Experience Lead
Australian Catholic University —Blacktown NSW
- $135,360 - $144,538 a year
- Full-time
- Hybrid work
- Management
- Leadership
6d
Lead Senior Bioinformatician
NSW Health —Newcastle NSW
- $147,653 - $175,917 a year
- Full-time
- Research
- No degree
- AI
- Annual leave
- Employee assistance program
11d
FinOps Lead
Curtin University of Technology —Perth WA
- $148,452 - $162,785 a year
- Full-time
- Remote
- Azure
- AWS
- Leadership
Portfolio Scheduling & Reporting Lead
Standards Australia —Sydney NSW
- $145,000 - $170,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
Quick Apply
Technical Lead
HCLTech - Australia and New Zealand —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
- Parental leave
Quick Apply
Enterprise Sales Lead/Business Development Lead (ANZ)
SmartOSC Corp —Sydney NSW
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- Sales
- Professional development assistance
Quick Apply
13d
Enterprise Agreement Specialist
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Management
- Sales
- Education
- Work from home
Lead Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Databases
- SQL
- AWS
- Annual leave
- Work from home
Service Design Architect
Queensland Government —Brisbane QLD
- Management
- Leadership
- Communication skills
Director, Enterprise Technology, APAC
Vantage Data Centers APAC Pte. Ltd —Sydney NSW
- Full-time
- Management
- AI
- Leadership
- Health insurance
- Annual leave
Quick Apply
Head of Enterprise
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
SAP Finance Solutions Architect
Infosys —Canberra ACT
- $192,845 - $208,038 a year
- Management
- Budgeting
- Communication skills
- Health insurance
- Parental leave
VMWare Lead
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
11d
Solutions Architect - Enterprise Service Management (Energy Sector)
ServiceRocket —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- DevOps
- Master's degree
- Relocation assistance
- Health insurance
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- PMP
- AI
- Leadership
Fulfilment Architect
Cognizant —Melbourne VIC
- $100,000 a year
- Full-time
- Hybrid work
- APIs

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Service Transformation Lead

Datacom -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Management
Moving
ITIL
ServiceNow
AI

Full Job Description

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a Process Transformation Lead — a catalyst who turns ambitious service‑line vision into operational reality. This isn’t a maintenance role. It’s for someone who sees the gaps, challenges the status quo, and designs the future before others can articulate it.

You’ll sit at the intersection of service design, commercial strategy, platform enablement, and BAU operations — shaping how new services come to life and scale. Your work ensures that bold ideas don’t stay on slides; they become repeatable, automated, AI‑enabled processes that deliver measurable value and can evolve at pace.

This role is for someone who thrives in ambiguity, experiments fast, and builds the operational backbone for services that don’t exist yet.

What you’ll do

As Process Transformation Lead, you will be focused on:

Orchestrating future‑to‑reality transformation — taking service‑line vision and turning it into embedded, measurable operational capability.
Reinventing processes end‑to‑end — translating future services into scalable, operable models aligned to benefit drivers and commercial outcomes.
Validating service‑based commercial models — ensuring design and commercial intent stay aligned before anything goes live.
Integrating process design into service development — shaping how services are built, transitioned, and adopted by customers.
Embedding processes into ServiceNow — coordinating implementation aligned to capability drops, automation opportunities, and release cadence.
Enabling BAU ownership — ensuring teams can run, evolve, and continuously improve processes long after handover.

We’re an agile organisation that adapts quickly to customer, technology, and internal shifts — so your role will evolve as our services and platforms evolve.

What you’ll bringRequired experience

Deep IT operations expertise with strong understanding of IT processes and ideally Managed Services.
Proven AI capability — applying AI to automate, optimise, or reimagine processes.
Strategic and disruptive process thinking — able to challenge assumptions, redesign end‑to‑end flows, and facilitate complex mapping sessions.
Ability to operate at pace — moving fluidly between high‑level strategy and detailed design.
Commercial model literacy — spotting and resolving design/commercial misalignment early.
ITIL and service management knowledge.

Nice to have

Customer‑facing experience.
Product‑led service development exposure.
Design‑for‑operations mindset.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken — and continue to take — to make our environment fun and friendly, and ensure our people feel supported.

Requirements

Benefits

Quick Apply

Refine Your Search

enterprise service design lead jobs

Service Transformation Lead

Enterprise IT Lead

Technical Lead

Senior Service Management Consultant

Senior Service Experience Lead

Lead Senior Bioinformatician

FinOps Lead

Portfolio Scheduling & Reporting Lead

Technical Lead

Enterprise Sales Lead/Business Development Lead (ANZ)

Enterprise Agreement Specialist

Lead Engineer

Service Design Architect

Director, Enterprise Technology, APAC

Head of Enterprise

SAP Finance Solutions Architect

VMWare Lead

Solutions Architect - Enterprise Service Management (Energy Sector)

Senior Project Manager

Fulfilment Architect

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