In-Demand Customer experience specialist Jobs in Wollongong, Nsw

Customer Service Representative (Inbound Contact Centre)
My NRMA —Wollongong NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Casual Sales Assistant | Angus & Coote Wollongong
Angus & Coote —Wollongong NSW
- Sales
- Customer service
- Employee discount
Quick Apply
Retail Assistant
Specsavers Pty. Ltd. —Dapto NSW
- Part-time
- Customer service
- Paid training
4d
Continuous Improvement Specialist
TAFE NSW —Wollongong NSW
- $116,219 - $125,157 a year
- Full-time
- Analysis skills
- Agile
4h
Future Student Advisor
University of Wollongong —Wollongong NSW
- $67,214 - $85,682 a year
- Full-time
- Customer service
- Administrative experience
- University
Entry Level Solar Sales Representative
Smart Energy Group —Wollongong NSW
- Monday to Friday
- Sales
- No experience needed
Quick Apply
Disability Employment Specialist - Disability Targeted
TAFE NSW —Wollongong NSW
- $128,284 - $141,600 a year
- Full-time
3d
Optical Dispenser
Specsavers Pty. Ltd. —Dapto NSW
- Full-time
- Customer service
- Paid training
10d
Survey Management Specialist
TAFE NSW —Wollongong NSW
- $116,219 - $125,157 a year
- Temporary
- Research
- Analysis skills
- Analytics
10d
Medical Receptionist
Seaview Clinic - Dr R. McGrath —Wollongong NSW
- Customer service
- Medical office experience
- Typing
Quick Apply
11d
Vocational Trainer and Assessor, Retail
WEA Co —Wollongong NSW
- $61.58 - $76.65 an hour
- Temporary
- Hybrid work
- Sales
- Customer service
- Merchandising
Quick Apply
Residential Property Manager
Marnie Beauchamp —Wollongong NSW
- Up to $70,000 a year
- Rotating roster
- Customer service
- Microsoft Office
- Administrative experience
Full Time Assistant Store Manager | Angus & Coote Wollongong
Angus & Coote —Wollongong NSW
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick Apply
Casual Practice Receptionist - Illawarra x 2
PRP Diagnostic Imaging —Wollongong NSW
- Customer service
- Microsoft Office
9d
Business Analyst
TAFE NSW —Wollongong NSW
- $116,219 - $125,157 a year
- Full-time
4d
Expression of Interest - Robotics Product Specialist
Stryker —Wollongong NSW
- Full-time
- Anatomy knowledge
- Health insurance
- Parental leave
8d
Operations Manager
The GPT Group —Dapto NSW
- Weekend availability
- Management
- Microsoft Office
- Construction experience
- Parental leave
- Referral program
Mechanical Reliability Engineer
BlueScope —Port Kembla NSW
- Full-time
- Maintenance
- Manufacturing
Quick Apply
Library Platforms and Technology Officer
University of Wollongong —Wollongong NSW
- $85,682 - $96,898 a year
- Full-time
- Communication skills
8d
Talent Acquisition Advisor - Disability Targeted
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Full-time
- No degree
- Recruiting
1d

I want to receive the latest job alert for customer experience specialist in wollongong, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near wollongong, nsw

Sales Assistant jobs in Warringah Mall Nsw

Therapy Assistant jobs in Perth Wa

Sales Assistant jobs in Jimboomba Qld

Food Service Assistant jobs in Perth Wa

Sales Assistant jobs in Abeckett Street Vic 8006

Uniqlo, Sales Assistant jobs in Sydney Nsw

Sales Assistant jobs in North Rocks Nsw

Casual Paralegal, Law Student, Legal Assistant jobs in Melbourne Vic

Mining Surveyor jobs in Queensland

Surveyor, Surveyor Assistant, Instrument Hand jobs in Perth Wa

Internship, Quantity Surveyor jobs in Adelaide Sa

Surveyor, Surveying jobs in Greater Adelaide Sa

Administration Officer jobs in New Townsville City Qld

Administrator Officer jobs in Chatswood Nsw

Chief Technology Officer jobs in Hervey Bay Qld

Account Manager jobs in Sydney Nsw

House Manager, Nanny jobs in Melbourne Vic

Chef Manager Aged Care jobs in Victoria

Fleet Manager jobs in Sydney Nsw

Carer Recruitment Development Coordinator jobs in Western Australia

Customer Service Representative (Inbound Contact Centre)

My NRMA -
Wollongong NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

Customer service
Communication skills

Full Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Start date 24th August 2026 | Full-time Permanent role, Shift work: 5am-midnight Monday to Sunday | Hybrid (Gosford or Sydney Olympic Park and Working from Home)

As an Inbound Customer Service Representative, you’ll be the first point of contact for roadside assistance calls - helping people feel safe, supported, and back on the road quickly. Become the reassuring voice our members rely on. Build meaningful skills, grow your career, and make a real impact every day!

Qualifications

The important details!

Start Date: 24th August 2026
Hours: Full time Permanent position (35 hours per week)
Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Training will be hybrid for 5 weeks with one day at the Sydney Olympic Park office and the rest from home. Must live within 100km from Sydney Olympic Park or central Gosford to fulfil these regular requirements (no further than Newcastle or Wollongong).
Holiday/Leave Requests: Please note unfortunately we are unlikely able to support any leave requests between mid-November until end of Feb 2027, due to peak period.

What You’ll Do

Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Maintain accurate records and handle member information confidentially.
Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
Collaboration: Work with internal teams to deliver timely outcomes.
Systems Proficiency: Navigate multiple systems while following processes and procedures.
Problem Solving: Use sound judgement under pressure to deliver positive member experiences.

What You’ll Bring

Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
Resilience & Composure: Perform effectively in fast‑paced, high‑volume environments while remaining calm under pressure.
Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‑do attitude.
Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
Empathy & Member Focus: Deliver empathetic, solutions‑driven support so every member feels heard and supported.
Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
Self‑Motivation: Work independently and proactively within a remote team environment.
Team Connection: Value teamwork and actively build strong relationships both virtually and in person.

Why You’ll Love This Role

Great pay + shift loadings for early, late, weekend and public holiday shifts
5 weeks annual leave + a “Me Day” after your first year of service
Eligibility for KPI bonuses (after passing training and eligible 1st full quarter after passing induction training)
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA - many leaders started here
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford

Ready to Keep Australia Moving?

Apply today! You’ll complete a few screening questions and an online assessment as the first step. If your application is shortlisted further to this, you will receive access to a link to a recorded information session and further interview processes.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Quick Apply

Refine Your Search

customer experience specialist jobs in wollongong, nsw

Customer Service Representative (Inbound Contact Centre)

Casual Sales Assistant | Angus & Coote Wollongong

Retail Assistant

Continuous Improvement Specialist

Future Student Advisor

Entry Level Solar Sales Representative

Disability Employment Specialist - Disability Targeted

Optical Dispenser

Survey Management Specialist

Medical Receptionist

Vocational Trainer and Assessor, Retail

Residential Property Manager

Full Time Assistant Store Manager | Angus & Coote Wollongong

Casual Practice Receptionist - Illawarra x 2

Business Analyst

Expression of Interest - Robotics Product Specialist

Operations Manager

Mechanical Reliability Engineer

Library Platforms and Technology Officer

Talent Acquisition Advisor - Disability Targeted

I want to receive the latest job alert for customer experience specialist in wollongong, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected