In-Demand Procurement officer Jobs in Williamtown, Nsw

Customer Service Officer
ARB Corporation —Newcastle NSW
- Full-time
- Customer service
- Manufacturing
- Communication skills
Commercial Services Support
Amentum —Williamtown NSW
- Full-time
- No degree
- Communication skills
5d
Commercial Advisor | Defence Aerospace Program
Amentum —Newcastle NSW
- Full-time
- Hybrid work
- No degree
- Communication skills
- Employee discount
Quick Apply
Staff Specialist or Visiting Medical Officer in Transplant Surgery - John Hunter Hospital
Hunter New England Local Health District —Newcastle NSW
- $197,583 - $243,822 a year
- Part-time
- Employee assistance program
12d
Staff Specialist or Visiting Medical Officer in Transplant Surgery - John Hunter Hospital
NSW Health —New Lambton NSW
- Part-time
- Employee assistance program
12d

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Customer Service Officer

ARB Corporation
Newcastle NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Customer service
Manufacturing
Communication skills

Full Job Description

Location:

Newcastle

Employment Type:

Full-Time Permanent

Department:

Mits Alloy - Sales

Closing Date:

24 Jul 2026

MITS Alloy, a subsidiary of the ARB Group, is a leading Australian manufacturer specialising in premium aluminium trays and canopies. From our facility in Mayfield, NSW, we supply high-quality, durable products to both national and international markets.

We’re currently seeking a proactive and customer-focused Customer Service Officer to join our team. This role is critical to our business, and we are looking for someone who is passionate about delivering exceptional customer service and takes full ownership of customer interactions from start to finish.

The Role:
You will act as the primary point of contact for customer enquiries, warranty claims, and after-sales support. You will take ownership of each enquiry, ensuring customers are supported throughout the entire process, from initial contact through to resolution.

Working closely with internal teams across production, planning, procurement, and sales, you will play a key role in delivering timely, professional, and effective outcomes for our customers.

Key Responsibilities:

Act as the first point of contact for customer enquiries, warranty claims, and after-sales support
Take full ownership of customer enquiries and see them through to resolution
Manage customer communications via phone, email, and in-person interactions
Coordinate warranty claims, including assessment, documentation, and resolution
Liaise with internal teams to investigate and resolve customer issues efficiently
Provide clear, consistent, and proactive updates to customers
Maintain accurate customer records and documentation within company systems
Support administrative processes including quotations, reporting, and data management
Identify opportunities to improve customer service processes and outcomes

What Success Looks Like

Customers feel confident their enquiries are being managed end-to-end
Issues are resolved efficiently with clear and consistent communication
Strong ownership of all customer matters, with nothing “falling through the cracks”
Positive customer relationships and trust in the MITS Alloy brand
Continuous improvement in service delivery and response times

About You:

Customer service experience is essential
Strong ownership mindset with a commitment to seeing tasks through to completion
Excellent communication and relationship-building skills
Highly organised with strong attention to detail
Ability to manage competing priorities in a fast-paced environment
Proactive, solutions-focused approach
Experience in manufacturing or a technical environment (preferred but not essential)

Why Join MITS Alloy?

Supportive and collaborative team culture
Opportunity to work across multiple areas of the business
Develop your skills in customer service, operations, and after-sales support
Stable, long-term role within a well-established and respected manufacturing organisation

If you’re someone who takes pride in owning customer outcomes and delivering high-quality service every time, we’d love to hear from you.

Apply now to take the next step in your career with MITS Alloy.

EXPRESSION OF INTEREST

Interested in exploring potential career opportunities with us? Submit your resume and cover letter to be part of our talent pool and be considered for upcoming roles.

Apply Now

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procurement officer jobs in williamtown, nsw

Customer Service Officer

Commercial Services Support

Commercial Advisor | Defence Aerospace Program

Staff Specialist or Visiting Medical Officer in Transplant Surgery - John Hunter Hospital

Staff Specialist or Visiting Medical Officer in Transplant Surgery - John Hunter Hospital

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