Job Title: Facilities Manager
Location: Wahgunyah, VIC
Employment Type: Full-time
We have an exciting opportunity for an experienced Facility Manager to join our team at the Wahgunyah site on a full-time basis. Reporting to the Key Account Manager, you will be responsible for the day-to-day delivery and management of Integrated Facilities Management services, ensuring safe, compliant and efficient operations across the site.
As the on-site lead, you will work closely with the client, contractors, service partners and internal stakeholders to deliver exceptional service outcomes while driving continuous improvement, operational excellence and customer satisfaction.
A snapshot of what you will do:
- Manage and coordinate the delivery of all Facilities Management services within the contracted scope.
- Oversee building infrastructure, utilities, workplace facilities, grounds, cleaning, waste management and other soft services.
- Manage service contracts including cleaning, security, catering, pest control, fire systems, HVAC, grounds maintenance, uniforms and other site services.
- Lead facilities and minor project activities from planning through to completion.
- Take overall responsibility for site budgets, financial performance, forecasting and reporting.
- Direct, manage and develop ISS employees and service providers to achieve contractual KPIs and service standards.
- Build and maintain strong client relationships through proactive engagement and service delivery excellence.
- Develop and present regular operational and performance reports to the client and key stakeholders.
- Ensure compliance with all legislative, environmental, safety and regulatory requirements.
- Manage contractor performance and service provider compliance to maximise value and service outcomes.
- Drive continuous improvement initiatives and implement industry best-practice facilities management processes.
- Support site business planning, objective setting and operational strategy execution.
What will you possess to be successful?
- Degree qualification in Engineering, Property, Business, Facilities Management or a related discipline (or equivalent experience).
- Demonstrated experience managing Facilities Management services in a complex operational environment.
- Strong knowledge of technical and hard services, including building systems and maintenance operations.
- Proven leadership experience with the ability to motivate, coach and develop high-performing teams.
- Experience managing contractors, service providers and facilities supply chains.
- Strong financial acumen, including budgeting, forecasting and account management.
- Excellent stakeholder engagement and client relationship management skills.
- Project management experience with a track record of successfully delivering operational improvements.
- Sound understanding of Workplace Health & Safety and environmental compliance requirements.
- Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.
- Strong communication, organisational and report-writing capabilities.
- Ability to thrive in a fast-paced, changing business environment.
Desirable experience:
- FM experience within a manufacturing or industrial environment.
- NABERS qualifications or relevant sustainability experience.
- Strong understanding of integrated facilities services and asset management principles.
What's in it for you?
Joining our team means working alongside talented professionals who are passionate about delivering exceptional client experiences and operational excellence.
- Competitive salary package.
- Company vehicle, laptop and mobile phone.
- Opportunity to work with a globally recognised client.
- Ongoing learning, development and career progression opportunities.
- Access to internal opportunities across our global organisation.
- Supportive and inclusive team culture.
- Opportunity to make a meaningful impact through continuous improvement and innovation initiatives.
ISS is a place to become part of something bigger.
If you're a motivated Facilities Management professional with strong leadership skills and a passion for service excellence, we'd love to hear from you.
and help us create places that work, think and give.
