In-Demand It Jobs in Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Data Center IT Support Engineer-DCO Tech 3, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- $79,423 - $99,423 a year
- 12 hour shift
- Computer Science
- AWS
- Associate degree
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
ICT System Administrator
Diocese of Ballarat Catholic Education Limited —Ballarat VIC
- Full-time
- Azure
- No degree
- Communication skills
IT Support Technician
Microcel —Ballarat North VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
3d
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Experience working with children
- Communication skills
Customer Support Associate (IT HelpDesk)
Pyramid Global Technologies —Victoria
- $45,000 - $50,000 a year
- Full-time
- Microsoft Office
- Communication skills
- Negotiation
IT Technician
Teknik Consulting —Cobram VIC
- $37 - $45 an hour
- Part-time
- English
- Experience working with children
- Education
- Relocation assistance
Quick Apply
IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
Service Desk Analyst
Department of Education —Ballarat VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Experience working with children
10d
L1 Desktop and Network Support
MNL Technologies —Melbourne VIC
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Title IT Service Desk Operator
Grampians Health —Stawell VIC
- $33.78 an hour
- Full-time
- Customer service
- In-person
- Communication skills
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Technical Cloud Support Specialist
BYD Australia —Mulgrave VIC
- Bilingual
- Azure
- Management
National IT Manager
LCI Consultants —Melbourne VIC
- $150,000 - $185,000 a year
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
- Employee assistance program
Quick Apply
10d
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Technical & Network Support Technician
Telnetworks —Melbourne VIC
- $75,677.95 - $103,189.75 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Work from home
Quick Apply
13d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

Working Arrangement: This is a hybrid role, with employees expected to work from the office on Mondays, Wednesdays, and Fridays, and remotely on Tuesdays and Thursdays. Please note that SOTI reserves the right to amend or modify the hybrid working model in line with business requirements.

#LI-DK1

#Hybrid

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

it jobs in vic

Manager, Technical Support – ANZ

Data Center IT Support Engineer-DCO Tech 3, MEL - DCO

Data Center IT Support Engineer, MEL - DCO

ICT System Administrator

IT Support Technician

IT Support Technician - Support Helpdesk

Customer Support Associate (IT HelpDesk)

IT Technician

IT Support

Service Desk Analyst

L1 Desktop and Network Support

IT Systems Administrator

IT and online digital services support

Title IT Service Desk Operator

TIM Engineer / Desktop Support Engineer

IT Technical Cloud Support Specialist

National IT Manager

Desktop Support Engineer

Technical & Network Support Technician

IT Support/System Engineer

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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