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customer success manager jobs near townsville, qld

Deputy General Manager - APAC

Cubic Corporation -
Townsville QLD

Apply Now

Job Details

Full-time

Qualifications

Marketing
Engineering
Master's degree
Administrative experience
Presentation skills
Business Administration
Budgeting
Business
Negotiation

Full Job Description

Business Unit:

Cubic Defense

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: Leads operational execution for assigned APAC programs and functions in alignment with established corporate and business segment strategies. Responsible for operational performance, program delivery, and financial management within approved budgets. Partners with senior leadership to translate strategic objectives into effective operational plans, ensuring integration, efficiency, and customer satisfaction across the region. Operates with a high degree of autonomy within defined policies and delegated authority.

Essential Job Duties and Responsibilities:

Participates with senior leadership in operational and business planning; translates approved strategies into executable operational plans across the APAC region.
Accountable for operational and program performance, including cost, schedule, staffing, and resource management within approved budgets.
Leads and coordinates cross‑functional activities including operations, engineering, program management, contracts, human resources, and customer support to drive efficiency and consistent execution.
Provides oversight and direction to subordinate managers; develops leadership capability and ensures alignment to organizational priorities.
Monitors financial performance, analyses variances, and implements corrective actions in alignment with financial targets and controls.
Supports capture and growth initiatives by providing operational input, execution planning, and customer engagement support.
Maintains frequent engagement with key customers to ensure contract performance, operational delivery, and customer satisfaction.
Ensures compliance with company policies, contractual obligations, and regulatory requirements across the region.
Identifies operational risks and escalates material issues outside approved plans; implements mitigation actions within delegated authority.
Represents the organization with customers and industry stakeholders in support of operational objectives, partnering with senior leadership as appropriate.
Accountable for managing multi‑department operational budgets and achieving financial targets within approved plans.
Exercises independent judgment within established policies, objectives, and delegated authority; decisions primarily impact functional or multi‑department results.

Minimum Job Requirements:

Qualifications

Four-year degree in Business Administration, Engineering, Marketing or related major, plus a minimum of fifteen years related experience.
MBA (preferred)

Skills/Experience/Knowledge

Demonstrated ability to read, analyze, and interpret complex operational, financial, and contractual documents.
Demonstrates excellent group presentation skills. Must have operations experience in managing multiple functions within one organization. Exposure to all the financial tools needed to manage the organization.
Must have a strong strategic planning mindset, with demonstrated ability to translate business and operational strategies into long‑term functional and regional execution plans.
Can take complex important problems and allow others to solve. Remains calm under all pressures and circumstances.
Must have superior customer relations skills, based on respect with the ability to work with colleagues and customers alike to ensure customer retention.
Experience managing operational budgets and financial performance within approved plans, with accountability for meeting cost and performance targets.
Must have proven experience in being viewed as a leader and one who is trusted by corporate staff, subordinates, peers and other leaders in the organization.
Must have proven ability to influence and motivate with a flexible and open attitude to be open to ideas from all sources

Sound decision‑making skills, applying judgment and analysis to provide clear operational direction within established policies and delegated authority. A leader who drives innovation and continuous improvement within their operational scope. Consistently looking at ways to improve the company.
Recognized as a leader who drives innovation and continuous improvement within their operational scope.
Proven ability to build morale and group commitments to goals and objectives, thereby supporting everyone's efforts to succeed. Must be available for both international and domestic travel and sometimes for extended periods of time.

Personal Qualities

Entrepreneurial, self-starter, keen business and technical awareness
Excellent interpersonal and negotiation skills
Culturally aware
Language skills: Ideally English and the local language
Ability to prioritize work, complete multiple tasks and work under deadlines.
Ability to perform analytical work
Self-motivated and creative
Able to travel as required

Condition of Employment:

Successful outcome of a National Police Check and references

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

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Worker Type:

Employee

Apply Now

Refine Your Search

customer success manager jobs in townsville, qld

Deputy General Manager - APAC

Strategic Planning Officer (Spatial)

Business Manager

Learning Management System (LMS) Coordinator

Corporate Store Manager

Back of House Supervisor - Townsville

Duty Manager – BP Kirwan

Customer Service Consultant

Practice Manager

Technical Sales Representative - Distribution

Store Manager

Retail Sales Assistant (Autobarn) - TEMPLATE

CONNOR Retail Assistant - Castletown Townsville , QLD

CONNOR Retail Assistant - Townsville, QLD

Floor Manager - Townsville

Senior Sales Executive

Assistant Store Manager Townsville

Retail Store Manager | Jay Jays |Castletown

Group Casual Sales Team Member - Willows, QLD

In-Store Visual Merchandiser - Townsville

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