Job Description:
Web Product Experience Lead
Location: Sydney preferred (Hybrid), however we are open to applications from other locations across Australia.
At Schneider Electric, we're looking for a Web Product Experience Lead to help shape the future of our digital customer experience across multiple brands and business units.
Reporting to the Head of Digital Customer Relationships, you'll lead a team of five and play a critical role in translating marketing strategy into scalable digital capabilities. You'll drive the evolution of our web platforms, digital experiences, and AI-enabled capabilities, ensuring they deliver measurable business outcomes, stronger customer experiences, and improved marketing performance.
This is an opportunity for a strategic and hands-on leader who can challenge traditional thinking, navigate complexity, and bring people together to deliver meaningful change.
Key Responsibilities
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Own and prioritise the web and digital roadmap across multiple brands, balancing transformation initiatives with business-as-usual delivery.
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Translate marketing strategy into scalable digital capabilities that support customer acquisition, engagement, conversion, and retention.
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Lead the delivery and optimisation of web experiences, digital platforms, and customer journeys.
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Drive continuous improvement in digital performance through KPI management and data-driven decision-making.
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Provide functional leadership for web and digital delivery, embedding agile ways of working and continuous improvement.
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Partner with marketing, sales, customer experience, IT, data, and operational teams to identify opportunities and deliver impactful solutions.
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Work closely with global development teams, engineers, architects, and external partners to design and deliver digital experiences.
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Manage dependencies across web platforms, martech solutions, AI-enabled capabilities, analytics, governance, and operational processes.
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Create alignment and accountability across stakeholders to ensure successful delivery of strategic priorities.
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Champion innovation and bring a future-focused perspective to customer experience, digital channels, and AI.
(External) English Qualifications:
Requirements
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Bachelor's degree in Marketing, Commerce, Communications, Digital Media, or a related discipline.
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Proven experience translating marketing strategy into measurable business outcomes through digital capabilities.
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Strong experience working within web, martech, or complex digital customer experience environments.
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Experience leading digital transformation, customer experience, or web-based initiatives.
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Experience working in agile environments and leading cross-functional delivery teams.
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Strong understanding of digital customer experience, service design, and AI-enabled experiences.
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Experience managing governance, operational readiness, risk, and compliance requirements.
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Outstanding stakeholder management, communication, and influencing skills.
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Ability to navigate ambiguity, challenge established ways of working, and drive organisational change.
Highly Regarded
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Experience as a Product Owner or in a similar digital delivery leadership role.
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Experience delivering CMS upgrades, migrations, or modernisation programs.
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Experience working within large, complex enterprise environments.
If you're passionate about creating exceptional digital experiences and want to influence the future of digital capability at Schneider Electric, we'd love to hear from you.
All applicants must have full work rights in Australia
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
