In-Demand Technical account operations Jobs in Sydney, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
9d
Business Analyst
Australia Network Services PTY LTD —Strathfield NSW
- $90,000 - $98,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Web Administrator
AAA RADIATORS —Croydon Park NSW
- $82,000 - $95,000 a year
- Full-time
- Management
- Administrative experience
- No degree
Quick Apply
Technical Account Manager
DXC Technology —Macquarie Park NSW
- Full-time
- PMP
- Bachelor's degree
- In-person
State Manager - NSW Service Operations (Buildings)
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Parental leave
IT Services Technician
MCH Corporate Services Pty Ltd —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Azure
- Analysis skills
- SharePoint
Quick Apply
6d
Technical Account Manager
Proofpoint —Sydney NSW
- Full-time
- Customer service
- AI
- Time management
Deceased Estates and Technical Specialist
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
- Work from home
Account Coordinator, Sydney (NSW, AU)
Swiss Re —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
4d
Technical Account Manager
Super Micro Computer —Sydney NSW
- Full-time
- Engineering
- English
- Bachelor's degree
SAP ERP Finance Operations Analyst
Blackmores Group —Surry Hills NSW
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Stockbroking Business Operations Executive
CMC Markets —Sydney NSW
- Full-time
- Microsoft Excel
- Salesforce
- Communication skills
- Free food
Cash Operations Executive
CMC Markets —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
- Office experience
- Annual leave
- Free food
Technical Account Manager
Adobe —Sydney NSW
- Full-time
- APIs
- AI
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Lead Maintenance Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee assistance program
12d
IT Support Specialist
GG Sistemi —Sydney NSW
- $72,000 a year
- Azure
- Management
- Computer Science
- Dental insurance
- Parental leave
Quick Apply
Manager, ICT Operations & Cybersecurity, ICT and Information Management Unit, Clerk Grade 11/12
NSW Ombudsman —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Management
- Recruiting
- AI
3d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply

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Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical account operations jobs in sydney, nsw

Technical Support & Onsite Services Officer

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Manager, ICT Operations & Cybersecurity, ICT and Information Management Unit, Clerk Grade 11/12

IT Operations Technician

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