In-Demand Team leader policy Jobs in Sydney, Nsw

Team Leader – Crisis Support Intervention Services
On The Line Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Graduate Program 2027 - Engagement, Standards and International Relations
Standards Australia —Sydney NSW
- Full-time
- In-person
- Communication skills
Senior Policy Officer, Commissioner's Office
Mental Health Commission of NSW —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Writing skills
- Research
- Analysis skills
13d
Project Manager | Client Onboarding & Risk Assessment Uplift
PWC Australia —Sydney NSW
- Contract
- AI
- Parental leave
Legal Conference Researcher and Producer
Legalwise Seminars —Sydney NSW
- $80,000 - $95,000 a year
- Full-time
- Analysis skills
- In-person
- Marketing
- Work from home
- Professional development assistance
Quick Apply
Consultant - Policy, Research and Evaluation
URBIS —Sydney NSW
- Full-time
- Research
- Analysis skills
- No degree
Quick Apply
9d
Community Engagement Manager, Data Centres (Australia)
Anthropic —Sydney NSW
- Hybrid work
- Education
- Bachelor's degree
- AI
- Parental leave
4d
HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Claims Knowledge & Communications Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Telecommunications and Switchboard Team Leader - Northern
NSW Health —Randwick NSW
- $75,260.80 - $76,767.72 a year
- Full-time
- Supervising experience
- Annual leave
- Employee assistance program
Compliance Associate – Macquarie Asset Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Annual leave
- Work from home
11d
Client Onboarding Specialist - Sydney Office
WeTravel —Sydney NSW
- $85,000 a year
- Full-time
- English
- Teaching
- Office experience
- Relocation assistance
- Annual leave
People & Culture Coordinator
NOVOTEL —Wolli Creek NSW
- Part-time
- Microsoft Office
- Administrative experience
- Human resources
Quick Apply
2026 Graduate Brand Analyst, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Urgently hiring
- Microsoft Excel
- Management
- Merchandising
Senior Customer Resolution Team Leader
Department of Customer Service —Sydney NSW
- $134,626 - $162,153 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
11d
Graduate Analyst - Strategy & Consulting - 2027 Graduate Program
Accenture —Sydney NSW
- Full-time
- AI
Director - Crisis Response
Australia Red Cross —Sydney NSW
- Part-time
- Hybrid work
- Management
- Public speaking
- Analysis skills
- Annual leave
- Employee assistance program
Leader Enablement Coordinator
EML —Sydney NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
11d
Customer Service Representative
ISS —Sydney NSW
- Weekend availability
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Opportunities for advancement
Graduate/Junior Recruitment Opportunity
Talent —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Recruiting
- Work from home

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Team Leader – Crisis Support Intervention Services

On The Line Australia
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging

Qualifications

Crisis intervention
Microsoft Office
Leadership
Communication skills

Full Job Description

Full Time Permanent, hybrid working arrangements on offer
3 Roles Available

ORGANISATION

Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”

Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.

Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan.

The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers

ROLE

The Team Leader – Crisis Support Intervention Services is responsible for ensuring the effective, safe, and seamless delivery of crisis support services by coordinating all operational aspects of each shift. This includes maintaining service quality, supporting Crisis Supporters, and ensuring adherence to organisational policies, procedures, and the Lifeline Crisis Support Model.

The role requires a comprehensive blend of knowledge, skills, and responsibilities across both crisis support and in shift support functions, and candidates must meet all requirements to fulfil the position effectively.

RESPONSIBILITIES

Lead day-to-day operations of a national 24/7 crisis support service, ensuring stable coverage, service quality, and timely‑ responses.
Manage workforce planning across all shifts, including scheduling, workload allocation, and adherence to SCHADS and operational requirements.
Coach and develop In Shift Support and Crisis Support teams through regular feedback, capability building‑ initiatives, and performance reviews.
Foster a positive, resilient, and psychologically safe team culture focused on wellbeing, reflection, and high-quality‑ service delivery.
Monitor service performance, KPIs, SLAs, compliance, and risk, ensuring safe, consistent, and person-centred outcomes.
Lead quality assurance activities, case reviews, audits, and continuous improvement initiatives.
Oversee documentation, reporting, operational data accuracy, and governance requirements.
Manage escalations, critical incidents, and complex cases, offering risk oversight and decisive support.
Partner with senior leaders and HR to address performance issues and support fair, timely resolution.
Build strong internal and external stakeholder relationships to ensure seamless service integration and coordinated crisis support.
Prepare and analyse team performance reports, identifying trends and driving improvement strategies.
Oversee timesheet, payroll, attendance, and administrative processes with accuracy and confidentiality.
Contribute to the development and consistent application of policies, procedures, and operational frameworks.
Support audit readiness and organisational compliance activities.

ABOUT YOU

Strong Leadership capability, including demonstrated competency in complex, high demand services, reflective practice, supervision, and debriefing techniques.
2 + years in coaching and leadership with the ability to manage caseloads, work autonomously, and uphold compliance with policy, procedures, and record-keeping
Exceptional communication and interpersonal skills, with the ability to build productive stakeholder relationships, collaborate effectively, influence outcomes, and contribute positively within a team.
Highly proficient in technology, including Microsoft Office and remote‑working tools, with strong IT competence relevant to crisis support operations.
Self‑aware and resilient, demonstrating non‑judgmental practice, calmness under pressure, strong self‑care strategies, and openness to feedback and continuous development.
Adaptable and proactive, embracing change, contributing to service improvements, and maintaining high standards of professionalism.

CULTURE

The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.

EMPLOYEE BENEFITS PACKAGE

Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay).
Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
Employee Assistance Program – access to free counselling sessions for you and your family.
Learning and development opportunities available.
Beautiful office facilities in central location.

To Apply

Please upload your application and address the selection criteria. Please note, only applications that are complete will be reviewed, so please ensure that you complete all sections within the application.

Apply Now

Refine Your Search

team leader policy jobs in sydney, nsw

Team Leader – Crisis Support Intervention Services

Graduate Program 2027 - Engagement, Standards and International Relations

Senior Policy Officer, Commissioner's Office

Project Manager | Client Onboarding & Risk Assessment Uplift

Legal Conference Researcher and Producer

Consultant - Policy, Research and Evaluation

Community Engagement Manager, Data Centres (Australia)

HR Advisor - Remote

Claims Knowledge & Communications Specialist

Telecommunications and Switchboard Team Leader - Northern

Compliance Associate – Macquarie Asset Management

Client Onboarding Specialist - Sydney Office

People & Culture Coordinator

2026 Graduate Brand Analyst, Amazon Vendor Services

Senior Customer Resolution Team Leader

Graduate Analyst - Strategy & Consulting - 2027 Graduate Program

Director - Crisis Response

Leader Enablement Coordinator

Customer Service Representative

Graduate/Junior Recruitment Opportunity

I want to receive the latest job alert for team leader policy in sydney, nsw

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